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    Quality Review Analyst II - Cincinnati, United States - Fifth Third Bank

    Fifth Third Bank
    Fifth Third Bank Cincinnati, United States

    1 week ago

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    Description
    Make banking a Fifth Third better

    We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.


    GENERAL FUNCTION:
    The Quality Review Analyst II administers Quality Reviews for Mortgage Performing and Default Servicing.

    Responsible and accountable for risk by openly exchanging ideas and opinions, elevating

    concerns, and personally following policies and procedures as defined. Accountable for always

    doing the right thing for customers and colleagues and ensures that actions and behaviors drive

    a positive customer experience. While operating within the Bank's risk appetite, achieves results

    by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.


    ESSENTIAL DUTIES & RESPONSIBILITIES:

    • Performs sample and in-line first line of defense quality reviews, including but not limited to; Loss Mitigation Workouts (Approved, Denied, Appeal), Pending Customer Communications, Valuations, Foreclosure Bids & Sales and Claims to determine compliance with specific bank, investor, and insurer guidelines.
    • Responsible for ensuring compliance with directives, both verbal and electronic, from regulatory agencies, GSEs, investors and insurers for Mortgage Performing and Default Servicing functional work groups.
    • May re-underwrite Loss Mitigation Workouts to determine workout appropriateness and proper workout structure.
    • May analyze financial statements, tax returns, credit reports, home appraisals, title searches, real estate listing, purchase agreements, modification agreements, system data, and other items.
    • Responsible for accurate utilization of QR checklists and tracking logs.
    • Maintain Service Level Agreements for timeliness of reviews.
    • Maintain a satisfactory scorecard rating of achieves monthly based on departmental scorecard metrics.
    • Responsibilities include handling of confidential or restricted information requiring the individual to maintain confidentiality.
    • Assist with projects as assigned by Management.
    • Interacts with Quality Review Analysts III to further develop review and investigation skills and overall servicing knowledge.
    • May assist with audits related to QR as required by Management.

    MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

    • Associates degree or equivalent work experience in related field.
    • Minimum 2 or more years of experience in mortgage servicing/Default, compliance, or quality assurance preferred.
    • Proficient in Microsoft Outlook, Word, Excel and Access (or equivalent tools/programs).
    • Systems knowledge Loanserv / ACE / CACS / Mainframe / BITB / MVP / Loansphere.
    • Extensive knowledge of servicing processes, rules and regulations including but not limited to RESPA, FFDCPA, GLBA, FFIEC. Federal and state laws related to legal Foreclosure and bankruptcy proceedings.
    • Strong analytical and problem-solving skills necessary for the evaluation, interpretation and utilization of policies, procedures, and guidelines.
    • Ability to work efficiently with a low margin of error.
    • Maintains up to date knowledge of existing and emerging compliance, regulatory and bank servicing requirements.
    • Maintains up to date knowledge of servicing processes such as collections / default servicing, Foreclosure, Bankruptcy, REO, Property Preservation, claims servicing
    • Strong customer service skills with both external and internal customers.
    Quality Review Analyst II

    LOCATION Cincinnati, Ohio 45227


    Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

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