Nichole Heath

Seasoned former English teacher with five years of formal classroom experience. Over ten years of excellent and successful interpersonal communication. Looking to expand my horizons into Communication and Marketing. Passionate about animals, customer care, employee support, and my community.

Admin/Marketing Manager

• Dog Training Elite (February 2023 – Present)

o Act as lead customer contact

o Utilize Customer Relationship Management system

o Input customer information

o Conduct general front office duties

o Create and send proposals, contracts, and invoices

o Apply received payments from clients

o Oversee master calendar

o Schedule appointments

o Provide knowledge of training packages and services

o Maintain social media presence by posting photos and other engaging information

o Coordinate with event planners

o Assist in set up and tear down of booth and supplies at events.

o Attend weekly networking meeting with other business owners

Assistant Store Manager

• White House Black Market (March 2022 – February 2023)

o Establish and communicate clear expectations, holding store team and themselves accountable.

o Assist in recruiting, hiring and developing a high performing team.

o Drive associate and team engagement by recognizing and rewarding employees for outstanding performance.

o Model sales expectations by utilizing various techniques and communication.

o Seek personal developmental opportunities and readily solicits feedback to build leadership skill set.

o Ensure compliance with all applicable laws, loss prevention policies, operating procedures and controls; conduct associate training to reinforce proper controls.

Inbound Contacts Representative

• Humana Pharmacy (November 2020 – March 2022)

o Handle 20-30 inbound calls daily from members.

o Record details of inquiries, comments, or complaints.

o Escalate unresolved and pending customer grievances.

o Provide information regarding status of medication orders.

o Work within defined expectations and quality standards.

o Utilize multiple systems and multitask.

o Assist in handling the team voicemail.

o Maintain accountability and empathy when speaking with members.

Sales Lead/Interim Assistant Manager/Sales Associate

• Soma Intimates (January 2017 – March 2022)

o Establish and communicate clear expectations while holding myself and team accountable.

o Perform and oversee basic operational activities.

o Supervise associates engaged in sales, inventory, monetary intake, and customer service.

o Maintain knowledge of store performance, sales and promotions.

o Develop a high-performance culture, motivating sales team to meet sale and productivity goals.

o Train and coach associates in all aspects of product and customer service.

o Ensure prompt resolution of customer concerns.

o Promote an inclusive, collaborative approach to problem solving.

o Seek personal development opportunities and feedback to build leadership skill set.

English Educator

• Cincinnati College Preparatory Academy (August 2017 – July 2019)

• Mount Auburn International Academy (June 2015 – December 2016)

o Educated elementary, junior high, and high school students.

o Taught vocabulary acquisition, reading comprehension skills, grammar concepts, basic and advanced writing skills, and critical thinking.

o Ensured students are prepared to pass their state exam.

o Maintained communication with staff, students, and parents using multiple methods.

o Provided differentiated instruction and cooperative learning.

o Created engaging lesson plans and activities.

o Gathered resources to create appropriate curriculum.

o Offered support for staff members, parents, and students.

o Assessed data to determine student performance.

o Expressed and demonstrated expectations in both the classroom and real world.

Front Office Receptionist

• Carespring - Shawneespring of Harrison (November 2013 – May 2015)

o Administered general front office and clerical duties.

o Received and forwarded all phone calls.

o Filed both resident and employee information.

o Prepared new resident admission packets.

o Organized medical charts for new residents.

o Completed data entry.

o Updated resident information.

o Directed visitors and residents where to go.

o Addressed comments, complaints, and questions.

o Reviewed information and documents requesting signatures and approval.

o Utilized front office equipment and technology.

Lead Preschool Teacher

• Droopy Drawers Daycare (December 2013 – August 2016)

o Monitored all outside and inside play.

o Observed interactions.

o Modeled appropriate behavior and offered praise when it was copied.

o Provided lunch, nap time, play time, and education.

o Created daily lesson plans.

o Discussed child’s day with parents or guardians.

o Provided proper and adequate first aid.

o Cleaned, disinfected, and organized the classroom.

o Collaborated with other teachers.

Bachelor of Education - Northern Kentucky University 

Currently pursing Bachelor of Business in Marketing through Western Governer’s University