Jobs

    IT Help Desk - Washington, United States - KMRG, LLC

    KMRG, LLC
    KMRG, LLC Washington, United States

    2 weeks ago

    Default job background
    Description

    ROLE

    We need an experienced IT Help Desk to support the U.S Agency for Global Media (USAGM) Technology, Services and Innovation Office. Your scope of work will be focused on supporting the Facilities Management Division (FMD) with day-to-day operations (i.e., parking programs, printing/mail services, and safety and health programs).

    Apply today

    RESPONSIBILITIES
    • Offer facilities help desk support
    • Serve as first point of contact for customer inquiries and concerns
    • Address queries and service requests via phone, email, or in person
    • Create, assign, and monitor service requests in Ivanti Service Manager
    • Follow up with customers, facilities team, property management, and contract service to resolve issues
    • Create and update documents and spreadsheets (i.e., contact lists, duty rosters, staff assignments, parking permits)
    • Update logs, requisitions, and invoice payment forms
    • Manage incoming and outgoing mail and packages
    • Monitor and restock office supply inventories and submit requests
    • Maintain filing system
    • Make copies and scan documents
    • Coordinate meeting schedules
    • Assist with organizing USAGM-related special events
    • Coordinate maintenance of office equipment
    • Assist in distributing parking permits
    • Help oversee safety equipment and first aid stations
    • Coordinate with the Contracting Officer Representative (COR) and Facilities Director
    KNOWLEDGE & SKILLS
    • Proficient in office administration duties (i.e., mail processing, filing, and document management)
    • Exceptional customer service skills (telephone and in-person)
    • Detailed-oriented and highly organized
    • Resourceful and proactive
    • Excellent written and oral communication skills
    • Knowledge of mailing and packaging processes


    BACKGROUND
    • 5+ years of progressive and relevant experience
    • Experience using Ivanti Service Manager or equivalent software preferred
    • Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, and Teams)
    • Proficient in Adobe Acrobat
    EDUCATION
    • Bachelor's degree preferred
    LOCATION
    • USAGM Wilbur J. Cohen Building
    • 330 Independence Avenue, SW Washington, DC 20237
    TELEWORK
    • N/A
    CLEARANCE
    • U.S. citizenship required since this role supports the U.S. federal government
    CLIENT
    • U.S. Agency for Global Media (USAGM)
    TRAVEL
    • No travel required
    WORK HOURS
    • 40 hours per week
    • 8 hours per day
    EMPLOYMENT CLASSIFICATION
    • Employment Classification Eligibility — Non-Exempt
    RELOCATION
    • Not eligible for relocation benefits
    ******************

    KMRG, LLC is an Equal Opportunity/Affirmative Action (EEO/AA) employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, gender identity, sexual orientation, ancestry, national origin, age, marital or civil partnership status, mental disability, physical disability, medical condition, pregnancy, maternity status, political affiliation, military or veteran status, genetic information, traits historically associated with race, or any other basis prohibited by federal, state, and/or local law.

    Other Considerations. Applicants will be subject to a background investigation. Individual's primary workstation is located in an office area. The noise level in this environment is low to moderate. Regularly required to sit for extended periods up to 100% of the time; frequently required to move about to access file cabinets and use office equipment such as PC, copier, fax, telephone, cell phone, etc. Occasionally required to reach overhead, bend, and lift objects of up to 10 lbs. Specific vision abilities required by this job include the use of computer monitor screens up to 100% of the time.
  • Progression, Inc.

    Help Desk

    4 days ago

    Progression, Inc. Washington, United States

    Service Desk Manager · Washington, D.C · MUST: · Active Top Secret · Experienced Enterprise Service Desk Manager · 5+ years of IT Service Desk, Help Desk, Desktop and Deskside Support experience · 2+ years' experience as a Service Desk Manager managing Mid-Large teams members ...

  • Progression, Inc.

    Help Desk

    3 weeks ago

    Progression, Inc. Washington, United States

    Help Desk Tier II · Washington, D.C · MUST: · Active Top Secret clearance is required · 3 years' experience as a Help Desk Technician · 1+ years with MS Active Directory · 1+ years with Remedy ticketing · Windows 10, MS Office · Excellent technical knowledge of computer ...

  • Progression, Inc.

    Help Desk

    1 week ago

    Progression, Inc. Washington, United States

    3 days ago · Be among the first 25 applicants · Active Top Secret clearance required · Experienced in IT Support / Help Desk Tier I&II · Jr. IT Support Specialist · Washington, D.C · Must · Active Top Secret clearance required · Experienced in IT Support / Help Desk Tier I& ...

  • Progression, Inc.

    Help Desk

    1 week ago

    Progression, Inc. Washington, United States

    Jr. IT Support Specialist · Washington, D.C · MUST: · Active Top Secret clearance required · Experienced in IT Support / Help Desk Tier I&II · 2+ year of professional IT Support, Laptop, Mobile Device, Desktop Support, Deskside Support required · 2+ years Remedy Ticketing · 2+ ...

  • KMRG, LLC

    Help Desk

    3 weeks ago

    KMRG, LLC Washington, United States

    ROLE · We need an experienced Help Desk to support the U.S Agency for Global Media (USAGM) Technology, Services and Innovation Office. Your scope of work will be focused on supporting the Facilities Management Division (FMD) with day-to-day operations (i.e., parking programs, pr ...

  • Insight Global

    Help Desk

    5 days ago

    Insight Global Washington, United States

    Job Description · The help desk technicians provide customer service by responding to IT issues, requests for service, and inquiries pertaining to IT equipment and peripherals. · Manage customer support requests via email and incident management system, escalating as appropriate ...

  • Quadrant Inc

    Help Desk

    2 weeks ago

    Quadrant Inc Washington, United States

    Job ID: · IT Inventory/Asset Specialist · Washington, DC · MUST: · Top Secret Clearance required · Experienced Inventory Specialist · 4+ years of experience with Inventory/Asset management · Experience using desktop computers, mobile scanners, to inventory equipment and to acces ...

  • Quadrant Inc

    Help Desk

    2 weeks ago

    Quadrant Inc Washington, United States

    Job ID: · Junior Deskside Support · Washington, DC · MUST: · Top Secret Clearance required · Experienced Deskside Support · 1+ years of relevant experience · Must have experience with mobile devices · Ability to lift up to 50lbs, must be physically able to walk, squat, bend, twi ...

  • Quadrant

    Help Desk

    3 weeks ago

    Quadrant Washington, United States

    Deskside Support (Mid Level) · Washington, DC · MUST: · Top Secret Clearance required · Experienced Deskside Support Specialist · 3+ years of relevant experience · Must have outstanding IT technical skills as well as customer service skills. · Desire to work with customers ...

  • Quadrant

    Help Desk

    2 weeks ago

    Quadrant Washington, United States

    Junior Deskside Support · Washington, DC · MUST: · Top Secret Clearance required · Experienced Deskside Support · 1+ years of relevant experience · Must have experience with mobile devices · Ability to lift up to 50lbs, must be physically able to walk, squat, bend, twist, lift, c ...

  • Planet Technology

    Help Desk Manager

    2 weeks ago

    Planet Technology Washington, United States

    Full time permanent role, onsite 5 days a week in Washington DC, after a few months 1-2 days a week remote is okay · This role cannot provide sponsorship, or work C2C · Help Desk Support Manager · Looking for an experienced Help Desk Manager to support a large environment · Servi ...

  • Gridiron IT

    Help Desk Analyst

    2 weeks ago

    Gridiron IT Washington, United States

    GridIron IT is seeking a Junior Help Desk Analyst local to Washington, DC. · US Citizen with ability to obtain Public Trust Clearance Required · • No more than 3 years experience in help desk setting · • Basic computer skills including working with MS Word, MS Excel, MS Power ...

  • Government Tactical Solutions, LLC

    Help Desk Specialist

    6 days ago

    Government Tactical Solutions, LLC Washington, United States

    Lead Helpdesk Specialist · Location: Onsite Washington, DC · Responsibilities: · This vital position is responsible for providing advanced direct support to end users onsite and remote, and tracking all Help Desk metrics every week, including new/open incidents, classification of ...

  • System One Holdings, LLC

    Help Desk Specialist

    2 weeks ago

    System One Holdings, LLC Washington, United States

    If interested reach out directly to or call/text · Tight timeframe to submit candidates. · Washington, DC 20024 · USC/Greencard required · Onsite · Help Desk Technician III · Transform technology into opportunity as a Help Desk Technician III with GDIT. A career in enterprise ...

  • Sprezzatura Management Consulting, LLC

    Help Desk Technician

    3 weeks ago

    Sprezzatura Management Consulting, LLC Washington, United States

    Position Description · Sprezzatura seeks a Help Desk Technician to join our expanding team. The Help Desk Technician identifies, researches, and resolves routine technical problems. Provides support to end users for basic computer, application, system, device, access, and hardwa ...

  • Lprs

    Help Desk Manager

    2 weeks ago

    Lprs Washington, United States

    The Help Desk Manager manages and evaluates the performance of a help desk team, ensuring timely and accurate customer service. Recruit, train, and support help desk representatives and technicians. Establish customer service standards, contribute to improving customer support, a ...

  • Gridiron IT

    Help Desk Specialist

    2 weeks ago

    Gridiron IT Washington, United States

    Gridiron IT is seeking a Help Desk Specialist local to Washington DC with the ability to obtain a Public Trust clearance. · Essential Duties: · The Help Desk Specialist applies business process improvement practices to re-engineer methodologies/principles and business process ...

  • Indigo IT

    Help Desk Specialist

    3 weeks ago

    Indigo IT Washington, United States

    Help Desk Specialist · Washington, DC · SUMMARY: · Founded in 2001, Indigo IT is an award winning information technology consulting and services company. We are a trusted services provider to government agencies seeking innovative Cloud, Cybersecurity, Knowledge Management, and E ...

  • TekSynap

    Help Desk Technician

    2 weeks ago

    TekSynap Washington, United States

    We are seeking a Service Desk Technician to join our team supporting US International Trade Commission's Information Technology Service Desk Support Services contract. The contract provides and operates an integrated IT service desk (ITSD) and IT sup Technician, Help Desk, Inform ...

  • TechOp Solutions International

    Help Desk Technician

    2 days ago

    TechOp Solutions International Washington Highlands, Washington, D.C., United States Permanent

    TechOp Solutions International, a reputable Service-Disabled Veteran-Owned Small Business that serves Federal, state, local, and private/commercial organizations in the defense and space industry, is seeking Help Desk Technicians for an upcoming contract. · The Help Desk Technici ...