Help Desk - Washington, United States - Progression, Inc.

Progression, Inc. Washington, United States

4 weeks ago

Description

Jr. IT Support Specialist

Washington, D.C

MUST:

Active Top Secret clearance required
Experienced in IT Support / Help Desk Tier I&II

2+ year of professional IT Support, Laptop, Mobile Device, Desktop Support, Deskside Support required

2+ years Remedy Ticketing

2+ years Active Directory

2+ years of Desktop, Desk Side Support, Troubleshooting

Security+ CE (nice to have, not required)

Ability to lift up to 50lbs, must be physically able to walk, squat, bend, twist, lift, crawl under desks, reach out and above head, carry items, push and pull carts loaded with equipment.

Associates Degree required or may substitute with 4 years additional exp.

DUTIES:
Install desktops, portable computers, peripherals, and software products for networked, classified and unclassified, and standalone environments.

Detect, diagnose, research solutions, and resolve desktop and portable computer software and hardware failures.

Provide users with information, guidance, and instruction on use of desktop and portable computer hardware and software.

Analyze and assess customer service requests and provide prompt technical solutions.

Conduct IT audits as assigned, in compliance with policies governing the administration, utilization, and acquisition of desktop and portable computer products.

Prepare progress/status reports and submit to team leads as required.

Utilize trouble-ticketing software for opening/updating/closing tickets in a timely and appropriate manner.

Identify and document areas for process improvements.

Contact and effectively communicate with users by telephone, electronic communications, or in person.

Prepare equipment for reuse or surplus of property actions.

Provide technical support for customers assigned to remote locations as required.

Perform software and hardware upgrades and installations involving multiple computers, printers, multi-printers, and peripherals.

Coordinate the disassembly and reinstallation of IT equipment in support of office relocations and new buildings/locations.

Progression Inc. is an equal opportunity and affirmative action employer. Progression Inc. is committed to administering all employment and personnel actions on the basis of merit and free of discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or status as an individual with a disability. Consistent with this commitment, we are dedicated to the employment and advancement of qualified minorities, women, individuals with disabilities, protected veterans, persons of all ethnic backgrounds and religions according to their abilities.

Help Desk

3 weeks ago

Progression, Inc. Washington, United States

Service Desk Manager · Washington, D.C · MUST: · Active Top Secret · Experienced Enterprise Service Desk Manager · 5+ years of IT Service Desk, Help Desk, Desktop and Deskside Support experience · 2+ years' experience as a Service Desk Manager managing Mid-Large teams members ...
Help Desk

3 weeks ago

Insight Global Washington, United States

Job Description · The help desk technicians provide customer service by responding to IT issues, requests for service, and inquiries pertaining to IT equipment and peripherals. · Manage customer support requests via email and incident management system, escalating as appropriate ...
Help Desk

4 days ago

Quadrant Inc Washington, United States

Job ID: · Deskside Support (Mid Level) · Washington, DC · MUST: · Top Secret Clearance required · Experienced Deskside Support Specialist · 3+ years of relevant experience · Must have outstanding IT technical skills as well as customer service skills. · Desire to work with cust ...
Help Desk Technician

1 day ago

Addison Group Washington, United States

Position Overview: As a Tier 1 Helpdesk Professional, you will be the first point of contact for IT support within the organization. Your role is crucial in ensuring smooth and efficient resolution of technical issues, providing exceptional customer service, and contributing to t ...
Help Desk Specialist

3 weeks ago

Government Tactical Solutions, LLC Washington, United States

Lead Helpdesk Specialist · Location: Onsite Washington, DC · Responsibilities: · This vital position is responsible for providing advanced direct support to end users onsite and remote, and tracking all Help Desk metrics every week, including new/open incidents, classification of ...
Help Desk Specialist

2 weeks ago

InteliX Systems Washington, United States

Title: Helpdesk Support Specialist · Duration: 12 months contract · Location: Washington, DC 20004 · Client: U.S Customs and Border Protection · Minimum qualifications include a High School Diploma or G.E.D. with 3+ years of experience in a related field (technical support, help ...
Help Desk Lead

1 day ago

Government Tactical Solutions, LLC Washington, United States

Position: Help Desk Lead · Location: Washington, DC – National Gallery of Art · Schedule: 4 days onsite, 1 day remote · Job Summary: · A Help Desk Lead job in Washington, DC is currently available through Belcan at one of our key federal clients. To be considered for this role, ...
Help Desk Manager

1 week ago

Howard University Washington, United States

The Talent Acquisition department hires qualified candidates to fill positions which contribute to the overall strategic success of Howard University. Hiring staff "for fit" makes significant contributions to Howard University's overall mission. · The Help Desk Manager plays a v ...
Help Desk Specialist

2 days ago

Compu-Vision Consulting Washington, United States

Title: Help Desk Specialist · Location: Washington, DC · Duration: 6 months with possibility to extend · Visa: US citizen and Green card holders are acceptable. · INTERVIEW: Selected candidates will participate in a phone screening. Those that pass the phone screening may be ...
Help Desk Specialist

2 weeks ago

Hepburn and Sons LLC Washington, United States

Overview: · The Navy Modernization, Planning and Sustainability Division, Naval Sea Systems Command, is responsible for providing the Fleet and modernization stakeholders with modernization policies; Ship Change Document (SCD) processes and approvals; Navy Data Environment (NDE) ...
Help Desk Specialist

1 week ago

Trace Systems Washington, United States

Overview: · Job Title: Help Desk Specialist · Job Location: Naval Research Lab, Washington, DC · Security Clearance: US Government issued active, in-scope Secret clearance · Requisition Type: Pipeline · Due to the nature of the work and contract requirements, US Citizenship ...
Help Desk Manager

1 day ago

Howard University Washington, United States

The Talent Acquisition department hires qualified candidates to fill positions which contribute to the overall strategic success of Howard University. Hiring staff "for fit" makes significant contributions to Howard University's overall mission. · The Help Desk Manager plays a v ...
Help Desk Support

1 day ago

Smarthost Design Technologies, LLC Washington, United States

Overview: · Smarthost Design Technologies (Smarthost) is an SBA 8(a)-certified small business renowned for providing innovative and cost-effective technology solutions to both commercial and government clients. As an ISO 9001:2002 certified leader in the industry, we offer a ran ...
Help Desk Technician

3 weeks ago

MetroStar Corporation Washington, United States

As Help Desk Technician, you'll support our Customer Service Center in providing 24x7x365 IT support to our mission-critical government customer. You will be the front line of defense for all IT related issues and support. · We know that you can't have great technology services ...
Help Desk Specialist

1 week ago

Indigo IT Washington, United States

Help Desk Specialist · Washington, DC · SUMMARY: · Founded in 2001, Indigo IT is an award winning information technology consulting and services company. We are a trusted services provider to government agencies seeking innovative Cloud, Cybersecurity, Knowledge Management, an ...
Help Desk Manager

1 week ago

ManTech Washington, United States

Secure our Nation, Ignite your Future · Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ManTech , youll help protect our national security while working on innovative projects that offer opportunitie ...
Help Desk Manager

5 days ago

Lprs Washington, United States

The Help Desk Manager manages and evaluates the performance of a help desk team, ensuring timely and accurate customer service. Recruit, train, and support help desk representatives and technicians. Establish customer service standards, contribute to improving customer support, a ...
Help Desk Analyst

2 days ago

Spatial Front Washington, United States

Job Type · Full-time · Description · Our Customer Support Center (CSC) provides Tier I and Tier II IT support. It provides a Tier I single-point-of-contact (SPOC) IT Help Desk, which responds to all customer inquiries and provides end-to-end ownership (e.g., logging, tracking, ...
Help Desk

2 weeks ago

Progression, Inc. Washington, United States

Jr. IT Support Specialist · Washington, D.C · MUST: · ctive Top Secret clearance required · Experienced in IT Support / Help Desk Tier I&II · 2+ year of professional IT Support, Laptop, Mobile Device, Desktop Support, Deskside Support required · 2+ years Remedy Ticketing · 2+ ...
Help Desk Specialist

1 week ago

IntePros Federal Washington, United States

Join our team as a Help Desk Specialist at IntePros Federal in Washington, DC As an Entry Level Top Secret Cleared professional, this role provides an exciting opportunity to gain valuable experience in a fast-paced Information Technology environment. You will have the chance to ...