-
Help Desk
3 weeks ago
Insight Global Washington, United StatesJob Description · The help desk technicians provide customer service by responding to IT issues, requests for service, and inquiries pertaining to IT equipment and peripherals. · Manage customer support requests via email and incident management system, escalating as appropriate ...
-
Help Desk
4 days ago
Quadrant Inc Washington, United StatesJob ID: · Deskside Support (Mid Level) · Washington, DC · MUST: · Top Secret Clearance required · Experienced Deskside Support Specialist · 3+ years of relevant experience · Must have outstanding IT technical skills as well as customer service skills. · Desire to work with cust ...
-
Help Desk Technician
1 day ago
Addison Group Washington, United StatesPosition Overview: As a Tier 1 Helpdesk Professional, you will be the first point of contact for IT support within the organization. Your role is crucial in ensuring smooth and efficient resolution of technical issues, providing exceptional customer service, and contributing to t ...
-
Help Desk Specialist
3 weeks ago
Government Tactical Solutions, LLC Washington, United StatesLead Helpdesk Specialist · Location: Onsite Washington, DC · Responsibilities: · This vital position is responsible for providing advanced direct support to end users onsite and remote, and tracking all Help Desk metrics every week, including new/open incidents, classification of ...
-
Help Desk Specialist
2 weeks ago
InteliX Systems Washington, United StatesTitle: Helpdesk Support Specialist · Duration: 12 months contract · Location: Washington, DC 20004 · Client: U.S Customs and Border Protection · Minimum qualifications include a High School Diploma or G.E.D. with 3+ years of experience in a related field (technical support, help ...
-
Help Desk Lead
1 day ago
Government Tactical Solutions, LLC Washington, United StatesPosition: Help Desk Lead · Location: Washington, DC – National Gallery of Art · Schedule: 4 days onsite, 1 day remote · Job Summary: · A Help Desk Lead job in Washington, DC is currently available through Belcan at one of our key federal clients. To be considered for this role, ...
-
Help Desk Manager
1 week ago
Howard University Washington, United StatesThe Talent Acquisition department hires qualified candidates to fill positions which contribute to the overall strategic success of Howard University. Hiring staff "for fit" makes significant contributions to Howard University's overall mission. · The Help Desk Manager plays a v ...
-
Help Desk Specialist
2 days ago
Compu-Vision Consulting Washington, United StatesTitle: Help Desk Specialist · Location: Washington, DC · Duration: 6 months with possibility to extend · Visa: US citizen and Green card holders are acceptable. · INTERVIEW: Selected candidates will participate in a phone screening. Those that pass the phone screening may be ...
-
Help Desk Specialist
2 weeks ago
Hepburn and Sons LLC Washington, United StatesOverview: · The Navy Modernization, Planning and Sustainability Division, Naval Sea Systems Command, is responsible for providing the Fleet and modernization stakeholders with modernization policies; Ship Change Document (SCD) processes and approvals; Navy Data Environment (NDE) ...
-
Help Desk Specialist
1 week ago
Trace Systems Washington, United StatesOverview: · Job Title: Help Desk Specialist · Job Location: Naval Research Lab, Washington, DC · Security Clearance: US Government issued active, in-scope Secret clearance · Requisition Type: Pipeline · Due to the nature of the work and contract requirements, US Citizenship ...
-
Help Desk Manager
1 day ago
Howard University Washington, United StatesThe Talent Acquisition department hires qualified candidates to fill positions which contribute to the overall strategic success of Howard University. Hiring staff "for fit" makes significant contributions to Howard University's overall mission. · The Help Desk Manager plays a v ...
-
Help Desk Support
1 day ago
Smarthost Design Technologies, LLC Washington, United StatesOverview: · Smarthost Design Technologies (Smarthost) is an SBA 8(a)-certified small business renowned for providing innovative and cost-effective technology solutions to both commercial and government clients. As an ISO 9001:2002 certified leader in the industry, we offer a ran ...
-
Help Desk Technician
3 weeks ago
MetroStar Corporation Washington, United StatesAs Help Desk Technician, you'll support our Customer Service Center in providing 24x7x365 IT support to our mission-critical government customer. You will be the front line of defense for all IT related issues and support. · We know that you can't have great technology services ...
-
Help Desk Specialist
1 week ago
Indigo IT Washington, United StatesHelp Desk Specialist · Washington, DC · SUMMARY: · Founded in 2001, Indigo IT is an award winning information technology consulting and services company. We are a trusted services provider to government agencies seeking innovative Cloud, Cybersecurity, Knowledge Management, an ...
-
Help Desk Manager
1 week ago
ManTech Washington, United StatesSecure our Nation, Ignite your Future · Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ManTech , youll help protect our national security while working on innovative projects that offer opportunitie ...
-
Help Desk Manager
5 days ago
Lprs Washington, United StatesThe Help Desk Manager manages and evaluates the performance of a help desk team, ensuring timely and accurate customer service. Recruit, train, and support help desk representatives and technicians. Establish customer service standards, contribute to improving customer support, a ...
-
Help Desk Analyst
2 days ago
Spatial Front Washington, United StatesJob Type · Full-time · Description · Our Customer Support Center (CSC) provides Tier I and Tier II IT support. It provides a Tier I single-point-of-contact (SPOC) IT Help Desk, which responds to all customer inquiries and provides end-to-end ownership (e.g., logging, tracking, ...
-
Help Desk
2 weeks ago
Progression, Inc. Washington, United StatesJr. IT Support Specialist · Washington, D.C · MUST: · ctive Top Secret clearance required · Experienced in IT Support / Help Desk Tier I&II · 2+ year of professional IT Support, Laptop, Mobile Device, Desktop Support, Deskside Support required · 2+ years Remedy Ticketing · 2+ ...
-
Help Desk Specialist
1 week ago
IntePros Federal Washington, United StatesJoin our team as a Help Desk Specialist at IntePros Federal in Washington, DC As an Entry Level Top Secret Cleared professional, this role provides an exciting opportunity to gain valuable experience in a fast-paced Information Technology environment. You will have the chance to ...
-
Help Desk Specialist
1 week ago
Networking For Future Washington, United StatesNetworking For Future an intermediate-level experienced support specialist to join our user and desktop support team. The candidate provides onsite desktop support to a user base of approximately 600, located in Washington DC and at remote Help Desk, Support Specialist, Technica ...
Help Desk - Washington, United States - Progression, Inc.
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
Service Desk Manager
Washington, D.C
MUST:
Active Top Secret
Experienced Enterprise Service Desk Manager
5+ years of IT Service Desk, Help Desk, Desktop and Deskside Support experience
2+ years' experience as a Service Desk Manager managing Mid-Large teams members)
5+ years of Recent MS Office Environment experience
5+ years experience in an Enterprise phone systems environment
5+ years experience using systems management tools such as Microsoft SCCM or Endpoint Central
5+ years experience with Active Directory User & Group Management
Extensive and recent MS Office 365 experience required
Microsoft Windows system administration
Experience hands on deploying, configuring, and troubleshooting desktop, laptops, printers, software, hardware and network/VPN issues and ability to mentor junior team members in a fast paced enterprise- environment
Installing and upgrading operating systems and application software
Basic understanding of cyber security principles
DUTIES:
The role of a Service Desk Manager is one that requires strong leadership skills and an ability to manage multiple tasks at once.
The individual is responsible for overseeing the day-to-day operations of the Service Desk team of 20 team members.Which includes managing individual team members and resolving customer issues or complaints.
Leading a team of 15 20 customer service representatives call center leading 3 to 4 tiers of service desk team members
Support custom applications
Support MS Office 365
Support 50+ COTS Products
Handling inquiries from customers, clients, or vendors about products or services
FAQ's
Knowledge management
Service Desk Manager must be able to juggle competing demands on their time while still maintaining a clear focus on their overall goals.
The Manager will coordinate with other Departments or outside vendors to resolve customer issues in a timely manner, all while ensuring that their own team has the resources they need to do their jobs effectively.
Ensuring that all issues are resolved in a timely manner by communicating with other departments within the organization as needed to resolve issues
Managing the team's workload to ensure they can meet their deadlines while providing excellent customer service
Owning and solving complex issues while mentoring Service Desk Admins to be able to do the same
Ensuring submitted incidents and requests are responded to and addressed by the Service Desk team within defined SLAs and XLAs, while ensuring minimal submissions are escalated to IT and Security leadership as needed
Recommend changes and enhancements to existing Service Desk systems; co-lead implementation of these changes with Tier III support
*Progression, Inc. is an equal opportunity and affirmative action employer. Progression, Inc. is committed to administering all employment and personnel actions on the basis of merit and free of discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or status as an individual with a disability. Consistent with this commitment, we are dedicated to the employment and advancement of qualified minorities, women, individuals with disabilities, protected veterans, persons of all ethnic backgrounds and religions according to their abilities.*