Jobs

    Help Desk Analyst - Washington, United States - Gridiron IT

    Gridiron IT
    Gridiron IT Washington, United States

    6 days ago

    Default job background
    Description
    GridIron IT is seeking a Junior Help Desk Analyst local to Washington, DC.

    US Citizen with ability to obtain Public Trust Clearance Required

    • No more than 3 years experience in help desk setting

    • Basic computer skills including working with MS Word, MS Excel, MS PowerPoint, Google applications (Gmail, calendar, Google Docs, Google Sites), and databases

    • Ability to provide effective help desk support to address requests quickly

    • Ability to provide professional and friendly customer service

    • Ability to clearly and effectively communicate verbally and in writing

    • Analytical skills to resolve complex challenges that require more than following existing operations procedures

    • Attention to detail in working with large volumes of data that support critical business and security functions

    • Ability and willingness to work a broad range of tasks

    • Flexibility to adjust support to rapidly changing client priorities

    • Willingness to collaborate with team members and ICAM PMO stakeholders

    • Knowledge of GSAs or other agencys ICAM implementation approach, processes, and technical infrastructure

    • Knowledge of GSA USAccess credentialing shared service provider tools and procedures

    • Knowledge of ICAM-implementation help desk support

    • Advanced computer skills including working with complex spreadsheet formulas, MS Project, and MS Visio

    • Training individuals to adopt or use ICAM credentials and tools
    • Support to the GSA HSPD-12 Help Desk to resolve tickets and issues
    Gridiron IT Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status or disability status.
    Gridiron IT is a Women Owned Small Business (WOSB) company specializing in IT Infrastructure, Cyber & Cloud Security, Software Development, and Enterprise Support. Gridiron is an Inc recipient and Washington Business Journal Fastest Growing Companies in the Greater Washington Area for 2022. Gridiron offers a competitive benefits package to include medical, dental, vision, 401(k), life insurance, disability insurance, and pet insurance.
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