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Help Desk Analyst
4 weeks ago
Sound Physicians Washington, United StatesThis role is a temporary contract, full time hours, 4-6 months · About Sound: · Sound Physicians is a leading physician partner to hospitals, health plans, physician groups, and post-acute providers seeking to transform outcomes for acute episodes of care. For 20 years our high-p ...
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Help Desk Analyst
3 weeks ago
Trillion Technology Solutions Washington, United StatesJob Description · Job Description · Trillion Technology Solutions is looking to hire a proven and talented Help Desk Analyst to join one of our team. · - 2-6 years of experience providing help desk support · - Associate or bachelor's degree preferred · - Experience with Service ...
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Help Desk Analyst
2 weeks ago
Gridiron IT Washington, United StatesGridIron IT is seeking a Junior Help Desk Analyst local to Washington, DC. · US Citizen with ability to obtain Public Trust Clearance Required · No more than 3 years experience in help desk settingBasic computer skills including working with MS Word, MS Excel, MS PowerPoint, Go ...
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Lead Help Desk Business Analyst
3 weeks ago
Fusion Technology Washington, United StatesLead Help Desk Business Analyst · Who is Fusion Technology? · Fusion Technology is a performance-driven HUBZone Small Business concern residing in the heart of the beautiful mountainsides of West Virginia, steps away from the Federal Bureau of Investigation's Criminal Justice I ...
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Help Desk Analyst
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Spatial Front Washington, United StatesJob Type · Full-time · Description · Our Customer Support Center (CSC) provides Tier I and Tier II IT support. It provides a Tier I single-point-of-contact (SPOC) IT Help Desk, which responds to all customer inquiries and provides end-to-end ownership (e.g., logging, tracking, ...
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Help Desk Analyst
4 weeks ago
Sparibis Washington, United StatesLocation: 100% remote · Years' Experience: 4+ years · Education: Bachelor's degree · Work Authorization: Must show that applicant is legally permitted to work in the United States. · Clearance: Applicants must be able to meet the requirements to obtain a Secret security clear ...
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Service Desk Analyst Tier 1
5 days ago
The Tatitlek Corporation Washington, United StatesOverview · SUMMARY: · The Service Desk Tier 1 technician shall be responsible for answering calls related to customer IT incidents or requests. Tier 1 technicians shall be responsible for responding to and resolving "IT" Service Desk tickets on a timely manner. The persons assig ...
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Oracle Help Desk Analyst
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Expression Networks Washington, United StatesExpression is looking for an Oracle Help Desk Analyst to join our team. The position is 100% remote, but must be available for occasional on-site meetings in the Washington DC area. You will be supporting several DoD agencies in Oracle, including Budgets, federal accounting, and ...
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Service Desk Analyst I
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ePlus Washington, United StatesOverview · As a Service Desk Analyst I, you will be responsible for answering technical support calls and responding to emails from our customers, providing Level 1 technical assistance directly to the ePlus customer base. You will provide accurate and efficient problem diagnosi ...
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Tier 1 Mid-Level Service Desk Analyst
5 days ago
ERP International Washington, United StatesOverview · ERP International, LLC ( ) is currently seeking a Full Time Tier 1 Service Desk Analyst to support our DFC CFESS technical support program. Qualified candidates are urged to apply to learn more about this great opportunity · Culture of ERP: Fast-paced, fun, collabor ...
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TEK Connexion Washington, United StatesHybrid work schedule. Monday, Thursday and Friday are remote. · Tuesday and Wednesday are onsite. · Day Shift M-F, 7AM – 4PM. · 18 month contract · Role summary: · The role of the Service Desk Tier 1 Analyst is to provide first level support by troubleshooting, diagnosing and r ...
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Lead Help Desk Business Analyst
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Fusion Technology Washington, United StatesLead Help Desk Business Analyst · Who is Fusion Technology? · Fusion Technology is a performance-driven HUBZone Small Business concern residing in the heart of the beautiful mountainsides of West Virginia, steps away from the Federal Bureau of Investigation's Criminal Justice I ...
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Lead Help Desk Business Analyst
4 weeks ago
Fusion Technology Washington, United StatesLead Help Desk Business AnalystWho is Fusion Technology?Fusion Technology is a performance-driven HUBZone Small Business concern residing in the heart of the beautiful mountainsides of West Virginia, steps away from the Federal Bureau of Investigation's Criminal Justice Informati ...
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Service Desk Analyst Tier 1
4 weeks ago
The Tatitlek Corporation Washington, United StatesOverview · SUMMARY: · The Service Desk Tier 1 technician shall be responsible for answering calls related to customer IT incidents or requests. Tier 1 technicians shall be responsible for responding to and resolving "IT" Service Desk tickets on a timely manner. The persons assi ...
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Tier 1 Mid-Level Service Desk Analyst
2 weeks ago
ERP International Washington, United StatesOverview · ERP International, LLC · ( ) is currently seeking a Full Time · Tier 1 Service Desk Analyst · to support our DFC CFESS technical support program. Qualified candidates are urged to apply to learn more about this great opportunity · Culture of ERP: · Fast-paced, f ...
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Tier II Helpdesk Technician
3 weeks ago
Addison Group Washington, United StatesSummary: · Reporting to the Manager, IT Help Desk, the Technical Analyst is primarily responsible for troubleshooting and resolving all assigned technical issues. All client-level issues and requests are to be addressed by the Technical Analyst. In the event an issue or request i ...
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Technology Analyst
2 weeks ago
Henderson Scott Washington, United StatesTitle: Technology Analyst · Client: Global leader in the legal services industry · Compensation: $80,000-$95,000 · Location: Washington, DC (ONSITE) · Work Authorization: USC or Green Card ONLY · Responsibilities: · Serve as the primary point of contact for technical support ...
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Senior Information Security Analyst
4 weeks ago
ManTech Washington, United States Full timeSecure our Nation, Ignite your Future · Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ManTech, you'll help protect our national security while working on innovative projects that offer opportunities ...
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Asset Management Systems Business Analyst
1 week ago
CGI Group, Inc. Washington, United States Full timeAsset Management Systems Business Analyst · Position Description · CGI is seeking a junior functional resource to support general operations and maintenance support for the asset management system at a government agency. The resource will be a member of the functional team and ...
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IT Service Desk Supervisor
1 day ago
Affinity Inc Washington, United StatesIT Service Desk Supervisor Hybrid Remote- Washington DC office.This is more of a lead/supervisor role- they recently hired a Manager and not much budging on budget. · The IT Service Desk Supervisor is responsible for managing the day-to-day operations of the service desk, ensuri ...
Help Desk Analyst - Washington, United States - Censeo Consulting
4 weeks ago
Description
Help Desk Analyst (Salesforce)The Company:
CenseoConsulting Group is atop Washington D.C.
basedmanagement consulting firm dedicated to helping public sector and non-profit clients build operational excellence, deliver better outcomes, and lower cost.
We take a personalized approach to strategic consulting to solve our clients' most complex problems and build operational excellence that transforms their organizations,allowing them to better deliver on their public and social missions.
AtCenseo, our award-winning culture means you'll join a tight-knit community of 75brilliantandpassionatecolleagues.We are advocates for a better functioning public sector,and we're also good friends who know the names of each other's dogs.
Our philosophyis horizontal, not hierarchical, andour open-door policy encourages a culture of entrepreneurship at all levels.We share successes, make decisions together,andfoster an environmentfor those with initiativeto lead.
Our colleagues bring their own unique personalities to work every day and use them to help shape our growing firmin ways that reach far beyond client projects.
The Position:
We are looking foreager, driven candidates to helpsolve our client'scomplexproblems andguidethemtowards operational success.
As aHelp Desk Analyst (Salesforce) withCenseo, you will support the Economic Development Administration (EDA) and provide Salesforce help desk services to stakeholders.
In this role, your responsibilities may include:
Triage and troubleshoot customer issues in an organized and timely manner
Consult with individuals to provide support for specific Salesforce issues or projects
Providestrong customer orientation, excellent conflict management, and problem-solving support
Position self as trusted Salesforce resource forstakeholders across the agency
Follow up on completed tasks to ensure end-user satisfaction and acceptance
Identify inefficiencies and make recommendations for Help Desk process changes as needed
Trackprogress against all associated activities and performance measures
Participate in knowledge sharing efforts within project team and across the agency
Manage and prioritizemultiple competing tasks to deliver an exceptional customer experience
The Ideal Candidate:
AtCenseo, we arelooking for unique candidates whose passion and enthusiasm willhelp shapeCenseo'sclient insights and workplace culture.
Our staff have a wide range of backgrounds, areas of expertise,personality types,andfavorite breakfast foods.
Our clientand culturalsuccessesarerooted inour team'sinnovation,creative problem solving, andcollaboration.
Webelieve a successful Help Desk Analyst (Salesforce)willhave:
BA/BS from an accredited institution
Experience providing support in a help desk environment, including at least one year of Salesforce support
Junior level: 1+ years of experience
Senior level: 3+ years of experience
Experience working with Federal Government or private sector clients (Preferred)
Demonstrated proficiency in working with Salesforce platforms, including familiarity with various Salesforce products such as Sales Cloud, Service Cloud, Marketing Cloud, and Community Cloud
Ability to troubleshoot and resolve technical issues related to Salesforce configurations, workflows, customizations, and integrations,often under time constraints
Ability to collaborate with cross-functional teams, including Salesforce administrators, developers, and business stakeholders, to resolve complex issues and implement enhancements
Strong organizational skills to prioritize and manage multiple support requests effectively, ensuring timely resolution and adherence to service level agreements (SLAs)
Effective communication skills with an ability toexplain technical concepts and instructions to users with varying levels of technical expertise
Meticulous attention to detail to accurately document issues, solutions, and user interactions in help desk tickets or support documentation
Willingness and ability to continuously learn and stay updated on new Salesforce features, best practices, and industry trends
Basic analytical skills to interpret data, identify trends, and provide insights to improve Salesforce usage and user experience
The Location:
Censeo Consulting Group is based in Washington D.C., a fantastic city for working professionals.
We work in a hybrid setting with flexibility to work from home and work in our office conveniently located in the heart of downtown, just a few blocks away from the White House.
And with many of our clients also based in D.C., we have the luxury of leaving for a meeting and being back in the office in time for post-work happy hours, team dinners, and game nights.
The Fine Print:
This is an exempt, full-time position
Essential Physical Functions:
Sitting:
Particularly for sustained periods of time
Light Carrying:
Physically transporting items weighing less than 15 pounds from one location to another
Censeooffers a competitive compensation and benefits package, including paid vacation and sick leave, flexible and remote work opportunities, and tuition and training reimbursement.
Censeois an equal opportunity employer.
We are committed to providing equal opportunity to all applicants and employees in full compliance with all applicable state and federal laws prohibiting discrimination on the basis of race, color, age, gender, religion, national origin, disability, protected veteran status, or any other class protected by applicable state or federal law.
Join Our Award-Winning CultureOur passion wins awards. But don'tjusttake it from us...
2023Vault #9Best Consulting Firm for Work/Life Balance
2023Vault #23Best Consulting Firm for Overall Diversity
2023 Management Consulted #3 Best Boutique Firms in Washington DC
2022 Vault #41 Best Overall Consulting Firm to Work For
2020 Vault #21 Best Boutique Consulting Firm
2019 Ivy Exec #7 Best Boutique Consulting Firm
2018 Consulting Magazine Best Small Firms to Work For
2017 Vault #12 Best Boutique Consulting Firm
2016 Forbes Best Management Consulting Firms in America
2015 Washington Business Journal's Philanthropy List
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