-
SOC Security Analyst Tier 2
3 weeks ago
Hill Associates Washington, United StatesAre you an accomplished Information Security expert and have experience in IT security and security controls? · Do you desire to be a valued member of a team delivering high-end IT services and consulting for a cabinet-level Federal Government agency? · Hill Associates is searc ...
-
SOC Security Analyst Tier 2
2 weeks ago
Hill Associates Washington, United StatesAre you an accomplished Information Security expert and have experience in IT security and security controls? · Do you desire to be a valued member of a team delivering high-end IT services and consulting for a cabinet-level Federal Government agency? · Hill Associates is searchi ...
-
SOC Security Analyst Tier 2
1 week ago
Hill Associates Washington, United StatesAre you an accomplished Information Security expert and have experience in IT security and security controls? · Do you desire to be a valued member of a team delivering high-end IT services and consulting for a cabinet-level Federal Government agency? · Hill Associates is searc ...
-
Service Desk Analyst Tier 1
2 weeks ago
The Tatitlek Corporation Washington, United StatesOverview · SUMMARY: · The Service Desk Tier 1 technician shall be responsible for answering calls related to customer IT incidents or requests. Tier 1 technicians shall be responsible for responding to and resolving "IT" Service Desk tickets on a timely manner. The persons assig ...
-
Cyber Security Operations Tier II Analyst
5 days ago
Zvolvant Solutions Washington, United StatesJob Description · Job Description · fully remote role · We are seeking an experienced and skilled NOSC (Network Operations and Security Center) Operations Analyst to join our team in support of the Continuous Diagnostics and Mitigation (CDM) program at the Cybersecurity and In ...
-
Tier 1 Mid-Level Service Desk Analyst
5 days ago
ERP International Washington, United StatesOverview · ERP International, LLC · ( ) is currently seeking a Full Time · Tier 1 Service Desk Analyst · to support our DFC CFESS technical support program. Qualified candidates are urged to apply to learn more about this great opportunity · Culture of ERP: · Fast-paced, f ...
-
TEK Connexion Washington, United StatesHybrid work schedule. Monday, Thursday and Friday are remote. · Tuesday and Wednesday are onsite. · Day Shift M-F, 7AM – 4PM. · 18 month contract · Role summary: · The role of the Service Desk Tier 1 Analyst is to provide first level support by troubleshooting, diagnosing and r ...
-
Information Technology Help Desk
2 weeks ago
Addison Group Washington, United StatesI am working with one of our top clients in Washington, DC to source candidates for a Tier ll Technical Analyst position. This role is open due to the continued growth of their team and organization This is a contract-to-hire role with 5 days onsite. · The Tier ll Technical Anal ...
-
SOC Tier2 Analyst with Security Clearance
1 week ago
Base One Technologies Washington, United StatesOur DC metro based client is looking for Tier 2 SOC Analyst. Local candidates are preferred. In person meeting is required prior hiring. US CITIZENSHIP AND ACTIVE TS ARE required for these openings. rnrnrn Tier 2 Analystrn All Tier 2 Analyst candidates shall have a minimum of fiv ...
-
SOC Analyst III
2 weeks ago
Foxhole Technology Washington, United StatesTitle: SOC ANALYST III · Location: Washington, DC (Onsite) · Salary: Based on experience, education and certification · Clearance: Public Trust (6C) · Foxhole Technology provides robust cybersecurity and IT support capabilities for federal civilian and defense agencies. A recogn ...
-
Help Desk Lead
6 days ago
Della Infotech Washington, United StatesJob Description Job Description As an Sr. Helpdesk Technician Tier II MFD Deployment, the resource maintains and ensures the proper function of standalone printers, scanners or Network Printers. The Printer Technician takes care of the regular and routine repairs including replac ...
-
Help Desk Analyst
2 weeks ago
Trillion Technology Solutions Washington, United StatesTrillion Technology Solutions is looking to hire a proven and talented Help Desk Analyst to join one of our team. · 2-6 years of experience providing help desk support · Associate or bachelor's degree preferred · Experience with ServiceNow preferred · Provide Tier 1 and Tier ...
-
Technology Analyst
1 week ago
Henderson Scott Washington, United StatesTitle: Technology Analyst · Client: Global leader in the legal services industry · Compensation: $80,000-$95,000 · Location: Washington, DC (ONSITE) · Work Authorization: USC or Green Card ONLY · Responsibilities: · Serve as the primary point of contact for technical support ...
-
Information Technology Help Desk
2 weeks ago
Addison Group Washington, United StatesI am working with one of our top clients in Washington, DC to source candidates for a Tier ll Technical Analyst position. This role is open due to the continued growth of their team and organization This is a contract-to-hire role with 5 days onsite. · The Tier ll Technical Anal ...
-
Call Center Representative
3 weeks ago
E-Talent Network Washington, United StatesPosition: Call Center Representative · Location: Washington, DC · Duration: Long Term · Work duties are performed remotely except on site presence is requested. · The call center is open 24/7/365, thus weekend and holidays availability are expected. · Duties: Provide first-l ...
-
SOC Analyst
1 week ago
Serigor Inc Washington, United StatesSOC Analyst - Tier 1 (Onsite) · Location: Washington, DC · Duration: 12 Months+ · Job Description: · The client is the central technology organization of the client Government. It sets the standard for a number of information technology functions including the security polici ...
-
Help Desk Lead
1 week ago
Della Infotech Washington, United StatesJob Description · Job Description · As an Sr. Helpdesk Technician Tier II – MFD Deployment, the resource maintains and ensures the proper function of standalone printers, scanners or Network Printers. The Printer Technician takes care of the regular and routine repairs includin ...
-
SOC Analyst
1 week ago
Foxhole Technology Washington, United States· SOC Analyst - Tier III · Job Locations · US-DC · Job ID · Category · CyberSecurity · Type · Regular Full-Time · Clearance Required · Public Trust 6C · Overview · Organization: Federal Organization · Location: Washington, DC (Onsite) · Salary: Based on experience, education a ...
-
SOC Analyst
5 days ago
Foxhole Technology Washington, United StatesSOC Analyst - Tier III · Job Locations · US-DC · Job ID · Category · CyberSecurity · Type · Regular Full-Time · Clearance Required · Public Trust 6C · Overview · Organization: Federal Organization · Location: Washington, DC (Onsite) · Salary: Based on experience, educa ...
-
Service Desk
3 weeks ago
General Dynamics Information Technology Washington, United StatesReq ID: RQ171117 · Type of Requisition: Regular · Clearance Level Must Be Able to Obtain: Top Secret/SCI · Public Trust/Other Required: None · Job Family: Systems Administration · Skills: · Customer Service,Help Desk Support,Information Technology (IT) Support · Experience: · 2 + ...
Service Desk Analyst Tier 1 - Washington, United States - The Tatitlek Corporation
Description
OverviewSUMMARY:
The Service Desk Tier 1 technician shall be responsible for answering calls related to customer IT incidents or requests. Tier 1 technicians shall be responsible for responding to and resolving "IT" Service Desk tickets on a timely manner.
The persons assigned to this function will work directly with end users either remotely or at the customer's location until the incident or request is resolved/escalated.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Responsible for answering calls related to customer IT incidents or requests.
Analyze incidents or problems, identify root causes, diagnose, troubleshoot, and resolve a range of medium to complex software, hardware, and connectivity issues.
Responsible for supporting end users with software and hardware incident and requests remotely and must be able to effectively analyze, troubleshoot research, resolve, track, and when necessary, escalate or reassign tickets to the appropriate office or staff member using a ticketing designed database (Remedy).
Responsible for asking probing questions, research, analyze, and rectify problems and resolve the incidents or problems if such incidents or problems are identified as minor.
Responsible for entering all IT related calls into a ticketing database and escalate (assign or reassign) the ticket to the appropriate office or staff member if the incident or request cannot be resolved at the Service Desk Tier 1 level.
EDUCATION AND EXPERIENCE:
General understanding and knowledge of the Microsoft computing environment.
At least 2 years of experience or more with resolving and recording software and hardware customer incidents and requests.
At least 2 years of experience with effectively analyzing, troubleshooting, researching, resolving tracking, documenting and when necessary escalating customer incidents and requests to the appropriate office or staff member using a ticketing database (Remedy).
At least 2 years working knowledge of and experience with PCs, laptops, tablets, peripherals, and related hardware technologies; Microsoft Windows XP, Windows 7, Windows 10 Operating System, the latest version of Microsoft Office and a host of other commonly used software.
CompTia A+ certification is required for this position.SKILLS,
KNOWLEDGE AND ABILITIES:
Must possess a good understanding of basic networking technologies; e-mail systems, remote desktop applications, desktop applications, IT troubleshooting techniques, and shall possesses good written and oral communication skills.
PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
WORK ENVIRONMENT:
Work Environment characteristics described here are representative of those that must be borne by an employee to successfully perform the essential functions of this job.
Job is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse and multi-line telephone system.
SUPERVISORY RESPONSIBILITIES:
None.
ADDITIONAL QUALIFYING FACTORS:
As a condition of employment, must pass a pre-employment drug screening, as well as have acceptable reference and background check results.
The Tatitlek Corporation gives hiring, promotion, training and retention preference to Tatitlek shareholders, shareholder descendants and shareholder spouses who meet the minimum qualifications for the job.
We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment.
We support and obey laws that prohibit discrimination everywhere we do business.#J-18808-Ljbffr