Help Desk - Washington, United States - Progression, Inc.

Description

Help Desk Tier II

Washington, D.C




MUST:

Active Top Secret clearance is required
3 years' experience as a Help Desk Technician
1+ years with MS Active Directory
1+ years with Remedy ticketing
Windows 10, MS Office
Excellent technical knowledge of computer hardware.
Security+ CE
Associate degree in technology





DUTIES:

Perform duties in support of a wide variety of IT issues for end-users.
Follow strict ITIL and ISO guidelines using ITSM system with monitored SLAs.
Well-versed in Windows operating systems with hands-on experience troubleshooting end-user technology problems.

Typical requests include:
PC, laptop, desktop, and software issues
Installation and configuration
Phone support
User Account Management
VTC setup and support for meetings
*Progression, Inc. is an equal opportunity and affirmative action employer. Progression, Inc. is committed to administering all employment and personnel actions on the basis of merit and free of discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or status as an individual with a disability. Consistent with this commitment, we are dedicated to the employment and advancement of qualified minorities, women, individuals with disabilities, protected veterans, persons of all ethnic backgrounds and religions according to their abilities.* #INDPRO