Jobs
>
Oklahoma City

    Technical Account Manager - Oklahoma City, United States - Mimecast

    Mimecast
    Mimecast Oklahoma City, United States

    1 week ago

    Default job background
    Description


    Technical Account Managers are responsible for serving as a customer's technical partner at Mimecast, providing both technical guidance on routine support matters and strategic advice on effective utilization of the Mimecast platform.

    As this is a paid service offering, customers will have high expectations for the engineer's technical knowledge, overall engagement, and customer facing skills.

    The role requires a thorough understanding of the challenges and expectations of corporate IT teams, the ability to clearly communicate technical issues, and the ability to confidently explain Mimecast product, services, and best practices.

    Key Responsibilities


    Case Handling:


    Work closely with assigned customer's IT staff for any issues on the Mimecast platform that require advanced troubleshooting, problem isolation and/or resolution.

    For technical matters raised directly to the TAM by the customer, ensure support cases are adequately logged in the Mimecast case management system.

    Ensure cases are resolved as quickly and comprehensively as possible.

    Regularly review open support cases assigned to other Mimecast Support Engineers to ensure they are being properly handled and escalated.

    Where appropriate, take ownership of the support case and serve as the customer's primary point of contact for troubleshooting.

    Manage customer and internal stakeholder communications for all issues raised to Mimecast Development, working closely with Customer Success and Service Delivery to ensure that required information and updates are shared in a timely basis until the problem is resolved.

    Consult with other senior technical Mimecast resources, including Technical Operations, Messaging Security, Product Management, and Development to assist with issue resolution.

    As time allows and as directed by management, assist with other routine customer support matters.

    This may include email and phone queue cases, escalated and high profile issues, or coverage for other Technical Account Managers.

    Proactive Engagement


    Understand and document the customer's technical business needs and environment through regular technical profile reviews coordinated by the Mimecast Customer Success team.

    Review product releases and platform functionality changes, advising customers on best practice configuration updates.

    As mutually agreed with the customer, plan for migration or account related activities outside of normal business hours where required.

    Account Management

    Work with the Customer Success Manager to provide periodic reports on support activity.
    Attend routine conference calls and customer meetings, as mutually agreed with customer. Depending on Mimecast region and customer profile, some of these meetings may be at the customer's location.

    Work closely with the Customer Success Manager to understand the customer's technical and business needs and advocate internally for feature and or/functional changes to the Mimecast platform.

    Essential Skills And Experience

    1-3 years of experience working with MimeOS and full knowledge of all platform functionality
    Experience providing high quality technical support to Enterprise customers
    Knowledge of Microsoft Exchange, Active Directory, and other Corporate IT Messaging and Security systems.
    Excellent written and verbal communication skills, and the ability to communicate highly technical topics to a non-technical audience
    An emphasis on customer satisfaction and the ability to remain calm under pressure.

    The US base salary range for this position is $76,800 - $115,200 base + benefits. This reflects the minimum and maximum target for new hire salaries for this position. This position may also be eligible for bonus, incentive plans, and other related benefits.

    Our salary ranges are determined by role, level, and location. These factors and individual capabilities will also determine the individual pay offered.

    Why Mimecast?

    We're fast thinking. We go big to reach our cyberattack-disrupting goals.

    And we do what we need to protect the world of business from getting important (and potentially compromising) data stolen.

    We never leave anyone behind. We deliver quickly – and outstandingly. We're big on honesty because it makes us better. We're empowered by our mission.

    And if cybercriminals have a good day, we work twice as hard to make the rest of their days a nightmare.

    That's The Mimecast Way.

    And the Mimecast way is also a hybrid-working way.

    We empower our people to balance their time between home and the office in a way that works best for them, their team, and our stakeholders.

    Become a Mimecaster and put corporate data under your protection. Fill our teams with respect. And bring cybercrime-obstructing energy to your work. Be passionate. Be powerful. Be alive with purpose.

    DEI Statement

    Cybersecurity is a community effort.

    That's why we're committed to building an inclusive, diverse community that celebrates and welcomes everyone – unless they're a cybercriminal, of course.


    We're proud to be an Equal Opportunity and Affirmative Action Employer, and we'd encourage you to join us whatever your background.

    We particularly welcome applicants from traditionally underrepresented groups.

    We consider everyone equally:

    your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won't affect your application.

    If you require any adjustments or accommodations due to a disability, or any other reason that may help you in your interview process, please let us know by emailing


    Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.

    #J-18808-Ljbffr
  • Nexans

    Account Manager

    1 week ago

    Nexans Oklahoma City, United States

    Sélectionnez la fréquence (en jours) de réception d'une alerte : · Expérience requise: · Expérimenté - plus de 5 ans · N° de l'offre: · 74050 · Chez Nexans, notre vision globale est d'électrifier le futur. Au sein du Groupe, cela signifie innover au-delà du câble pour apporter ...

  • beBee Professionals

    Senior Key Account Manager

    1 week ago

    beBee Professionals Oklahoma City, United States Full time $95,000 - $130,000

    About beBee: · beBee is a revolutionary professional networking platform that aims to create real connections across various industries, enabling professionals to share insights, opportunities and knowledge. Our vibrant community thrives on collaboration and the exchange of ideas ...

  • beBee Handyman

    Accounting, tax and/or tax management for self-employed individuals

    4 days ago

    beBee Handyman Central City, KY, United States Freelance

    I am in need of a Management service with the following characteristics in Central City, KY:What type of management service is needed? · Accounting, tax and/or tax-related (taxes, income, etc.) · Type of management service contract · Ongoing consultancy (monthly or quarterly) · C ...

  • Fuse3 Solutions

    Accounting Manager

    2 weeks ago

    Fuse3 Solutions Oklahoma City, United States

    · Accounting Manager · Our client is seeking an experienced and detail-oriented Accounting Manager to join their team. As an Accounting Manager, you will be responsible for overseeing the financial operations and ensuring the accuracy and integrity of the company's financial re ...

  • The Boyd Group

    Account Manager

    4 days ago

    The Boyd Group Oklahoma City, United States

    Company: Glass America · Oklahoma City, Oklahoma · We put our team members first. You'll receive a great salary and benefits, and experience the support and opportunity you deserve. You're empowered to make decisions. You control your future. · Job Description: · Glass Americ ...

  • Accordance Search Group

    Account Manager

    6 days ago

    Accordance Search Group Oklahoma City, United States

    Divison: Phonak · Title: Account Manager · Comp: $90-$95K base, $145K OTE uncapped, Company car, full benefits, 401K, etc. · Location: Oklahoma · Purpose of the Job · The Account Manager will focus on cultivating new business within the region, managing his / her time effect ...

  • Kurz Industrial Solutions

    Account Manager

    4 days ago

    Kurz Industrial Solutions Oklahoma City, United States

    Kurz Overview and Mission: Proud to serve leading industrial business in the Upper Midwest for over 100 years with best-in-class electro-mechanical and clean energy products and services. We are driven by a culture centered on our six core values and strive every day to achieve o ...

  • Divert

    Accounting Manager

    1 week ago

    Divert Oklahoma City, United States

    About Divert · Divert, Inc. is an impact technology company on a mission to Protect the Value of Food. The company creates advanced technologies and sustainable infrastructure to prevent wasted food, driving social and environmental impact. · Today, the U.S. alone generates mor ...

  • ASM Global

    Accounting Manager

    1 week ago

    ASM Global Oklahoma City, United States

    ASM Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for the position of Accounting Manager for the Paycom Center and Prairie Surf Studios in Oklahoma City. The Accounting Manager administers and manages daily activities o ...

  • Comark

    Account Manager

    1 week ago

    Comark Oklahoma City, United States

    Job Title: Account Manager, Military & Defense · Department: Sales, Military & Defense · Reports To: Director of Business Development, Military · Position Type: Full Time · Position Summary · As part of the Military & Defense Sales Team, the position will be focused on managing a ...

  • accordance search group

    Account Manager

    5 days ago

    accordance search group Oklahoma City, United States

    Job Description · Job DescriptionDivison: Phonak · Title: Account Manager · Comp: $90-$95K base, $145K OTE uncapped, Company car, full benefits, 401K, etc. · Location: Oklahoma · Purpose of the Job · The Account Manager will focus on cultivating new business within the region, m ...

  • NOW CFO

    Accounting Manager

    1 week ago

    NOW CFO Oklahoma City, United States

    Job Description · We are seeking an experienced and detail-oriented · Accounting Manager · to join our team. As an Accounting Manager, you will play a crucial role in overseeing financial operations, ensuring compliance with accounting standards, and providing strategic financ ...

  • Omni Hotels

    Accounting Manager

    9 hours ago

    Omni Hotels Oklahoma City, United States

    Overview: · Come and join our team at this 605-room convention center hotel in the heart of downtown Oklahoma City. Our luxury hotel is located next to the Paycom Center(OKC Thunder), the Oklahoma Convention Center and across the street from the 70-acre Scissortail Park. · The ...

  • Omni Hotels

    Accounting Manager

    1 week ago

    Omni Hotels Oklahoma City, United States

    Overview · Come and join our team at this 605-room convention center hotel in the heart of downtown Oklahoma City. Our luxury hotel is located next to the Paycom Center(OKC Thunder), the Oklahoma Convention Center and across the street from the 70-acre Scissortail Park. · The pro ...

  • MediSolution

    Account Manager

    1 week ago

    MediSolution Oklahoma City, United States

    THE ACCOUNT MANAGER IS RESPONSIBLE FOR MANAGING ALREADY EXISTING ACCOUNTS, LOOKING FOR OPPORTUNITIES TO GROW MEDSTREAMING'S MARKET SHARE THROUGH UPSELL AND CROSS SELL STRATEGIES · CREATE MARKET OPPORTUNITY ANALYSIS IN THE ASSIGNED BASE OF ACCOUNT FOR ADDITIONAL PRODUCTS TO SELL, ...

  • Emergency Medical Services Authority

    Accounting Manager

    1 week ago

    Emergency Medical Services Authority Oklahoma City, United States

    Job Summary: · Working under the daily supervision of Patient Business Services Management and under the general leadership of the Revenue Cycle Management Director, the PBS AR Specialist is responsible for following up on billed claims, reviewing denials, pursuing payments and ...

  • Maplightrx

    Accounting Manager

    1 week ago

    Maplightrx Oklahoma City, United States

    MapLight Therapeutics is a clinical stage biotech company that focuses on drug discovery for central nervous system disorders. We combine cutting-edge technologies including optogenetics, in vivo physiology, and spatial transcriptomics to identify novel drug targets and develop e ...

  • Clinch

    Account Manager

    13 hours ago

    Clinch Oklahoma City, United States

    Bio-Rad's Life Science Group is looking for an Account Manager. In this role, you will demonstrate and sell Bio-Rad's diverse line of consumables, apparatus, and small equipment. · You will support and service life science research laboratories at academic accounts primarily loc ...

  • Veteransdirectory

    Account Manager

    1 week ago

    Veteransdirectory Oklahoma City, United States

    16 Northwest 63rd Street, Oklahoma City, OK, USA · Delta Dental of Oklahoma · Join Delta Dental of Oklahoma, the leading dental benefits provider in the State of Oklahoma. · Looking for someone that wants to make a difference. · This position will work 40 hours per week. · This p ...

  • Saint-Gobain

    Account Manager

    2 weeks ago

    Saint-Gobain Oklahoma City, United States

    Account Manager - Offsite Solutions (Remote) · This is a remote position. Individual can be located anywhere within the United States. · The · Account Manager · for CertainTeed Offsite Solutions is responsible for sales growth of CertainTeed's (CT) One Precision Assemblies (OP ...