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    Account Manager - Oklahoma City, United States - MediSolution

    MediSolution
    MediSolution Oklahoma City, United States

    2 weeks ago

    Default job background
    Description
    THE ACCOUNT MANAGER IS RESPONSIBLE FOR MANAGING ALREADY EXISTING ACCOUNTS, LOOKING FOR OPPORTUNITIES TO GROW MEDSTREAMING'S MARKET SHARE THROUGH UPSELL AND CROSS SELL STRATEGIES
    CREATE MARKET OPPORTUNITY ANALYSIS IN THE ASSIGNED BASE OF ACCOUNT FOR ADDITIONAL PRODUCTS TO SELL, AND WORK WITH MARKETING TO CREATE SALES CAMPAIGNS AROUND THE OPPORTUNITY IDENTIFIED
    THE ACCOUNT MANAGER'S ROLE IS TO OVERSEE A PORTFOLIO OF ASSIGNED CUSTOMERS, DEVELOP AND ESTABLISH RELATIONSHIP WITH THE CUSTOMER AND COORDINATE THE ACTIONS NEEDED TO MAINTAIN CUSTOMER SATISFACTION AND GROW OUR SHARE OF THE CUSTOMER'S TECHNOLOGY PORTFOLIO
    ACCOUNT MANAGERS ALSO ANSWER CLIENT QUERIES AND IDENTIFY NEW POTENTIAL PROBLEMS OR ISSUES WITH THE CUSTOMER. IN THIS ROLE, HE/SHE WILL LIAISE WITH CROSS-FUNCTIONAL INTERNAL TEAMS INCLUDING DISPATCH, CUSTOMER CARE AND TECHNICAL SUPPORT DEPARTMENTS TO IMPROVE THE ENTIRE CUSTOMER EXPERIENCE
    TO KEEP THE CUSTOMERS IN GOOD STANDING CONDITION AND MAINTAIN, PRESERVE OR IMPROVE CUSTOMER SATISFACTION AND EXPERIENCE
    LEAD EFFORTS TO DEVELOP SELECTIVE CLIENTS INTO REFERENCE ACCOUNTS. WORK WITH MARKETING TO COORDINATE APPROPRIATE REFERENCE MATERIALS WITH CLIENTS


    General Responsibilities:
    The Account Manager will have assigned list of customers – Keep client records updated and accurate in company CRM tools
    Analyze opportunities for each customer to increase their portfolio of Medstreaming solutions
    Utilize the company CRM tools to plan and record activities and campaigns to create interest in additional Medstreaming workflow solutions
    Establishes daily, weekly, or monthly calls with the customer to maintain client satisfaction and create new upsell opportunities.
    Ensures timely escalation / resolution of client issues
    Will maintain notes of all interactions with the customer in the company CRM solution to ensure a historical record of interactions between Medstreaming and the client
    Responsible to generate weekly, and monthly reports of their activity and pipeline movement to the Account Manager's territory plan
    Qualifications and Education Requirements
    Advanced degree (BA, BS) in related field or equivalent experience
    Minimum of 5 years of experience in Vascular and Cardiac Ultrasound
    Demonstrated success in a client management role
    Preferred Skills
    Experience managing clients via account management software (Salesforce CRM)
    Ability to recognize opportunity and create action items to pursue to seize such opportunity
    Desire to achieve ever higher client satisfaction in your assigned accounts

    Harris provides mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia and Australia.

    Working for Harris is the perfect opportunity to fulfill your professional goals as well as achieve your personal dreams

    Our employees enjoy a casual work environment that offers comfort while providing superior service to our customers. We offer a comprehensive benefit package as well as other additional "Perks"
    We empower our employees to make a difference
    We have an award winning culture
    We offer opportunity to learn
    We are financially strong and we are owned by the largest software company in Canada (CSI)
    We have fun

    Follow us on social media to learn more about our company values, culture and initiatives
    Harris is an Equal

    Opportunity/Affirmative

    Action Employer.

    We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

    If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at or at

    This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

    #J-18808-Ljbffr
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