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    Account Manager - Oklahoma City, United States - Harris Computer

    Harris Computer
    Harris Computer Oklahoma City, United States

    3 weeks ago

    Default job background
    Description
    THE ACCOUNT MANAGER IS RESPONSIBLE FOR MANAGING ALREADY EXISTING ACCOUNTS, LOOKING FOR OPPORTUNITIES TO GROW MEDSTREAMING'S MARKET SHARE THROUGH UPSELL AND CROSS SELL STRATEGIES

    CREATE MARKET OPPORTUNITY ANALYSIS IN THE ASSIGNED BASE OF ACCOUNT FOR ADDITIONAL PRODUCTS TO SELL, AND WORK WITH MARKETING TO CREATE SALES CAMPAIGNS AROUND THE OPPORTUNITY IDENTIFIED

    THE ACCOUNT MANAGER'S ROLE IS TO OVERSEE A PORTFOLIO OF ASSIGNED CUSTOMERS, DEVELOP AND ESTABLISH RELATIONSHIP WITH THE CUSTOMER AND COORDINATE THE ACTIONS NEEDED TO MAINTAIN CUSTOMER SATISFACTION AND GROW OUR SHARE OF THE CUSTOMER'S TECHNOLOGY PORTFOLIO

    ACCOUNT MANAGERS ALSO ANSWER CLIENT QUERIES AND IDENTIFY NEW POTENTIAL PROBLEMS OR ISSUES WITH THE CUSTOMER. IN THIS ROLE, HE/SHE WILL LIAISE WITH CROSS-FUNCTIONAL INTERNAL TEAMS INCLUDING DISPATCH, CUSTOMER CARE AND TECHNICAL SUPPORT DEPARTMENTS TO IMPROVE THE ENTIRE CUSTOMER EXPERIENCE

    TO KEEP THE CUSTOMERS IN GOOD STANDING CONDITION AND MAINTAIN, PRESERVE OR IMPROVE CUSTOMER SATISFACTION AND EXPERIENCE

    LEAD EFFORTS TO DEVELOP SELECTIVE CLIENTS INTO REFERENCE ACCOUNTS. WORK WITH MARKETING TO COORDINATE APPROPRIATE REFERENCE MATERIALS WITH CLIENTS

    General Responsibilities

    The Account Manager will have assigned list of customers – Keep client records updated and accurate in company CRM tools
    Analyze opportunities for each customer to increase their portfolio of Medstreaming solutions
    Utilize the company CRM tools to plan and record activities and campaigns to create interest in additional Medstreaming workflow solutions
    Establishes daily, weekly, or monthly calls with the customer to maintain client satisfaction and create new upsell opportunities.
    Ensures timely escalation / resolution of client issues
    Will maintain notes of all interactions with the customer in the company CRM solution to ensure a historical record of interactions between Medstreaming and the client
    Responsible to generate weekly, and monthly reports of their activity and pipeline movement to the Account Manager's territory plan

    Qualifications And Education Requirements

    Advanced degree (BA, BS) in related field or equivalent experience
    Minimum of 5 years of experience in Vascular and Cardiac Ultrasound
    Demonstrated success in a client management role

    Preferred Skills

    Cardiovascular Non-Invasive/Invasive PACS experience
    Experience managing clients via account management software (Salesforce CRM)
    Ability to recognize opportunity and create action items to pursue to seize such opportunity
    Desire to achieve ever higher client satisfaction in your assigned accounts

    Company information

    Harris provides mission-critical software solutions for the Public Sector, Healthcare, Utilities, and Private Sector verticals throughout North America, Europe, Asia, and Australia.

    Harris is a wholly-owned subsidiary of Constellation Software, Inc (CSI), a publicly-traded company on the Toronto Stock Exchange. Trading symbol CSU.
    Transportation, Software, Information Technology, Enterprise Software, Finance, Financial Services, Technology, Education, Computer Software, Information Technology and Services
    Public Company

    Founded: 1976


    Company Specialties:
    software solutions for utilities, software solutions for government, software solutions for schools, software solutions for healthcare organizations, software solutions for Public Safety, and software solutions for private sector

    #J-18808-Ljbffr
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