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    Operations Manager - Tempe, United States - Mountain Park Health Center

    Mountain Park Health Center
    Mountain Park Health Center Tempe, United States

    1 week ago

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    Description

    Description

    This position is responsible for the efficient day-to-day operations of the department. The Operations Manager is tasked with the supervision, coordination, and evaluation of all support staff to ensure excellent patient care and satisfaction. This position requires a significant amount of independent judgment.

    Essential Functions

  • Oversees the day-to-day operations of the clinic.
  • Supervises, coordinates, and evaluates all support staff.
  • Conducts monthly departmental meetings with non-provider staff.
  • Maintains provider appointment schedules in computer system per MPHC guidelines.
  • Handles patient complaints and prepares incident reports for leadership team review.
  • Participates in the development, implementation, and maintenance of policies and procedures.
  • Assesses and provides coordination for space needs and work orders within the facility.
  • Provides input for budget development, monitoring, and financial forecasting.
  • Reviews and approves all office and medical suppliers per MPHC procurement guidelines.
  • Reviews, resolves, and approves invoices including labs and other patient account issues.
  • Assists billing with claims and addendums from Providers in EHR system. ·
  • Maintains on-call schedule.
  • Coordinates with IT and EHR system teams to seeks resolution to system issues affecting operations.
  • Creates an inclusive team environment where everyone feels valued and respected.
  • Manages and interacts with offsite departments for PCMH integration.
  • Supports and coordinates provider onboarding and credentialing.
  • Maintains Recall Campaign system and prevent gaps of care.
  • Ensures quality and safety standards are met per State, Federal, and Joint Commission regulations/requirements.
  • Responsible for printing progress notes and images from EHR system for all records requests.
  • With the assistance of the Chair, directly supervises employees in the clinical department.
  • Consistent, reliable in-person attendance is required.
  • Performs other duties as assigned.

    • Qualifications

    Minimum Qualifications:

  • High school diploma or Equivalent
  • At least two years of prior leadership experience

    • Preferred Qualifications:

  • Bachelor's degree; can be substituted with at least two years of prior experience in a medical and/or dental environment
  • At least two years of supervisorial/managerial experience in Public or Community Health
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