Operations Manager - Phoenix, United States - Resort Housekeeper

Resort Housekeeper

Verified Company

Phoenix, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

About Us

We are a full-service managed outsourcing partner to the hospitality industry where resorts, hotels, country clubs, stadiums, etc., hire us for housekeeping and total facilities maintenance.

We are growing every day and the potential for growth is unlimited.

We started in Arizona in 1990, and we provide housekeeping and stewarding services to resorts, country clubs, stadiums as well as other venues and business properties.

About the Position

We are looking for an experienced
Bilingual Operations Manager to oversee multiple overnight commercial cleaning / janitorial accounts, with a strong background in hospitality, food and beverage, or property maintenance combined with a verifiable background in account management, business development, operations management, and customer relations.

Main responsibilities:

Establishes and maintains client relations to ensure account retention.
Evaluates the quality of services delivered by Hospitality Services in each regional component.
Conducts inspections to determine the quality of service provided. Investigates complaints regarding this operation and effects satisfactory solutions.
Manages in compliance with our standards of operation, client contract and within our Business Conduct Policy.
Maintains all records and reports necessary to comply with our company, government and accrediting agency standards, regulations and codes.

Productivity

Provide regional support to our proprietary computerized maintenance management system relative to development upgrades and enhancements.
Publish, maintain Standard Operating Procedures (SOP's) for each specific line of service: Grounds and Landscaping, Maintenance, and Custodial.
Utilize technical expertise to evaluate our operating program standards, measure performance and recommend solutions to enhance or improve operations.
Measure the effectiveness of all processes (budget, operations, profitability and management, etc.)
Drive strategic growth and profitability initiatives.
Ensure high quality service levels and strong relationships with current and prospective customers.
Assists in the development, implementation, and facilitation of technical training programs for Facilities' Front-Line Managers and employees.
Collaborate regionally with the Directors of Business Development to support selected new facilities sales efforts through conducting new business surveys and assistance in the development of business models for potential client opportunities.

Qualifications:

Bilingual (Spanish / English).
Requires 35 years in management experience leading facilities operations.
Strength and illustrated experience in operations and leading facilities operations or similar, complex multilocation businesses.
Strong client relationship experience.
Strong communication skills: oral, written, presentation and the ability to communicate with a wide range of people and behavior styles.
Solid analytical and decisionmaking skills.
Creative and flexible in attitude and style to adapt to new situations in a rapidly changing, dynamic environment.
Encourages and demonstrates collaboration by developing cooperative relationships throughout the organization.
Must have experience with building and maintaining collaborative internal relationships.
Highly developed interpersonal, analytical and communication skills (written and oral).
Proven ability to drive sales, profitability and customer relations.
Ability to negotiate vendor and client contracts and to hold teams accountable to them.

Position will enjoy:

Competitive pay with added productivity bonus.
401(K) Match.
Medical, Dental & Vision Insurance Packages
Life Insurance and Disability Coverage.
Paid Holidays/Vacations
Career Advancement

_Carlos Del Real — __(Hiring Manager)_**
_ _

ResortHousekeeper/LandCorp is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, national origin, ancestry, sex, gender, gender identity, pregnancy, childbirth or related medical condition, religious creed, physical disability, mental disability, age, medical condition (cancer), marital status, veteran status, sexual orientation, genetic information, or any other characteristic protected by federal, state or local law.

Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibi