Administrative Assistant - South Windsor, United States - Acreage Holdings

Description

**Administrative Assistant / Customer Service Rep**

at Acreage Holdings South Windsor, Connecticut, United States **Essential Duties and Responsibilities:**

Under the umbrella of Acreage Holdings, a national leading cannabis firm, The Botanist in Danbury, CT has an immediate need for a full-time Administrative Assistant/CSR. The individual must be able to meet the standard of excellence required by providing assistance and information to our patients. Excellent work environment with a full benefit package offered including medical, dental, vision, life insurance, short- and long-term disability insurance, paid time off, holidays, other paid leaves of absence and 401(k) Plan.

Greet and check-in patients with a professional, pleasant and courteous manner, as well as schedule new Intake appointments for patients through our on-line scheduling system.

New patient registration assistance through the State Biznet MMP system.

Ensure that dispensary staff are informed of patient's needs (i.e. waiting for registration or pharmacist appointments), so day-to-day operations run smoothly.

Responsible for taking incoming calls, checking voicemails and distributing messages to appropriate personnel.

Follow up patient information request calls or appointment confirmation calls.

Ensure that the dispensary is kept clean and organized for patients.

Manage patient profiles into BioTrack system including creation of profile, updating patient information when necessary, and scanning documentation (Self-Assessments, HIPAA, etc.)

Perform related duties as assigned by supervisor

Maintain compliance with all State regulations as well as company policies and procedures

Responsible to initiating and documenting monthly new patient experience surveys

Input documentation into database for our Compassionate Needs Program

**Basic Qualifications:**

**Education and/or Work Experience Requirements:**

High School Diploma or equivalent required

1-3 years previous experience in a customer service, administrative, or front-desk role required.

Excellent computer proficiency (MS Office Word, Excel and Outlook)

Must be 18 years or older and able to pass a State mandated background check

Must be able to work under pressure and meet deadlines, while maintaining calm with a positive attitude and providing exemplary customer service

Must be able to multi-task and prioritize needs in a fast-paced environment

**Additional Qualifications:**

Excellent verbal and written communication skills, including ability to effectively communicate with employees, patients and general public.

Familiarity with Google Forms is a plus

Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices

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