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    IT Support Technician - Pasadena, United States - Ayzenberg

    Ayzenberg
    Ayzenberg Pasadena, United States

    6 days ago

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    Description

    WHO WE ARE:

    Fiercely independent. Passionately creative. Fueled by data.

    Ayzenberg Group, based in Pasadena, CA, is one of the largest, privately held advertising and media companies on the West Coast. A culture of curiosity, we're filled with player/coaches who care about the work from the top down, and team members with an entrepreneurial mindset. We are an equal opportunity employer.

    "Okay, nice jargon, but what does that actually mean?" Good question.

    Basically, we believe we can do the best work possible, while still being kind and respectful to everyone involved.

    We strive to macro (not micro) manage and give all team members the support and freedom they need to thrive—both professionally and personally.

    In a nutshell, whether you're a client or a team member, we want you to love it here.

    WHO WE'RE LOOKING FOR:

    As the IT Support Technician, you would be providing quick and effective assistance with our information technology systems. You would guide customers remotely and in-person through systems configuration, troubleshooting, and maintenance, while listening attentively to customers' questions and concerns, offering optimal solutions, and prioritizing customer satisfaction in all communications, directing unresolved issues to next-level personnel.

    Working closely with the IT Lead, you would provide customers with superior service and represent Ayzenberg with professionalism and integrity while helping to advance our company mission.

    The day-to-day:

    • Serving as the first point of contact for IT support within the organization
    • Respond to tech inquiries via email, through online chats, over the phone, or in person
    • Installing, configuring, and maintaining software and hardware components of computer and network systems
    • Follow up with customers to ensure satisfactory service
    • Diagnosing and troubleshooting software and hardware issues
    • Supports and maintains agency computers and laptops
    • Implements desktop hardware and software upgrades as dictated by agency IT leadership
    • Direct unresolved issues to the next level of support personnel
    • Create user accounts via Office 365 admin portal and Active Directory
    • Repairing and replacing damaged computer and network components
    • Maintaining and updating technical documentation regularly
    • Testing new hardware and software before full-scale installation

    WHAT WE'LL (FOR SURE) BRING TO THE TABLE:

    • A competitive salary and great benefits package, including full medical, dental, and vision
    • A matching 401(k)
    • Paid maternity/paternity leave
    • Pet insurance
    • Monthly wellness benefits (to spend however you like on your own well-being)
    • Annual education credit (for anything from Masterclass, to LinkedIn certifications, to a cooking or tango class—have fun with it)
    • Unlimited PTO and paid holidays
    • A supportive, fun, and respectful team environment

    WHAT YOU'LL (IDEALLY) BRING TO THE TABLE:

    • 1-2+ years of experience working as an IT help desk technician or in a similar customer support role
    • Excellent problem-solving and analytical skills
    • Comprehensive knowledge of computer systems and experience troubleshooting hardware and software
    • The ability to breakdown technological processes and deliver clear, step-by-step instructions
    • Patient, friendly demeanor with a great aptitude for listening
    • Strong verbal and written communication skills
    • Commitment to providing exceptional customer service
    • Able to lift 40 pounds
    • In-depth knowledge of Windows and macOS
    • Ability to work in a fast-paced environment
    • Basic experience in Active Directory environment
    • Technical documentation skills
    • Passion for problem-solving and customer service
    • Tech savvy, with experience working in a tech-related field
    • Ability to diagnose and resolve a variety of technical issues
    • Team-oriented mindset with an openness to constructive feedback
    • Eagerness to learn new technologies and systems

    So, if you've read this far and have that butterflies-in-your-stomach feeling, please apply -- we'd love to hear from you

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