- Comprehensive medical and prescription drug benefits that include medical coverage at 100% (after deductible) when utilizing a Duly provider.
- 40 hours paid volunteer time off.
- 12 Weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members.
- 401(k) Match
- Profit-sharing program
- Provides exemplary Customer Service to patients, providers and employees for Duly Health and Care
- Answers patient questions, inquires, and concerns regarding their accounts.
- Works with patients and providers to resolve account challenges and communicate appropriate next steps for troubleshooting
- Identifies potential revenue cycle challenges and escalates to departmental and/or leadership review as necessary
- Identifies insurance errors and is responsible for updating and loading insurance or identifying the appropriate parties to take the next needed action
- Responds to voice mail messages, My Chart Inquires, requests from Duly Health and Care Website and Patient Correspondence within 48 hours.
- Responds to client relation management messages and MyChart communication within a specified turnaround time
- Provides capitated medical claim status to contracted providers.
- Provides Referral and Authorization Status to patients and providers for capitated and non-capitated plans.
- Reviews billing transactions for accuracy and to help resolve payment posting challenges on accounts
- Liaises with Utilization Management to assist with appropriate resolution of authorization challenges, timelines, and execution
- Reviews insurance portal benefit information for appropriate communication with patients and clients
- Providers capitated claim status to contracted providers and discussion of capitation procedures
- Works with patients to resolve account balance by taking payments, setting up payment plans or screening for Financial Hardship when appropriate.
- High school diploma or GED
- 2-5 years experience in membership, customer service, and/or healthcare billing
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Call Center Rep
2 weeks ago
Gerber National Claims Services, LLC Schaumburg, United StatesSchaumburg, Illinois · **We put our team members first. You'll receive a great salary and benefits, and experience the support and opportunity you deserve. You're empowered to make decisions. You control your future.** · **Job Description**: · **Gerber National Claim Services (GN ...
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Engagement Center Rep
1 week ago
Community Foundation of Northwest Indiana, Inc. Munster, United StatesAnswers incoming calls from patients and conducts outbound calls to patients with open medical orders to schedule basic test or procedure appointments. Refers advanced scheduling tests to Engagement Center Coordinator. Ensures that accurate patient information is collected to fac ...
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patient financial contact center rep
2 weeks ago
Dupage Medical Group Downers Grove, IL , USA, United StatesOverview · Hours: Monday through Friday, 8am-5pm · Location: Remote · Good enough isn't for us. Duly Health and Care's team members show up every day driven to exceed expectations. We see and support the remarkable in every person within and beyond the walls of our work. · Duly H ...
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Call Center Rep
1 week ago
LHH Recruitment Solutions Bolingbrook, United StatesJob Description · Job DescriptionLHH is looking for a Call Center Rep based in Plainfield, IL, This is a Contract to hire opportunity only. · We are seeking a motivated and customer-oriented Call Center Representative to join our team. The ideal candidate will be responsible for ...
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Call Center Rep
2 weeks ago
LHH Recruitment Solutions Plainfield, United StatesLHH is looking for a Call Center Rep based in Plainfield, IL, This is a Contract to hire opportunity only. · We are seeking a motivated and customer-oriented Call Center Representative to join our team. The ideal candidate will be responsible for handling inbound and outbound cal ...
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Call Center Rep
2 weeks ago
Boyd Group Services Inc Schaumburg, United StatesSchaumburg, Illinois · We put our team members first. You'll receive a great salary and benefits, and experience the support and opportunity you deserve. You're empowered to make decisions. You control your future. · Job Description: · Gerber National Claim Services (GNCS) · Call ...
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Engagement Center Rep
2 weeks ago
Community Foundation of Northwest Indiana Munster, United StatesAnswers incoming calls from patients and conducts outbound calls to patients with open medical orders to schedule basic test or procedure appointments. Refers advanced scheduling tests to Engagement Center Coordinator. Ensures that accurate patient information is collected to fac ...
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Payroll Call Center Rep
1 week ago
Chicago Public Schools Chicago, United StatesChicago Public Schools (CPS) is one of the largest school districts in the United States, serving over 330,000 students in 600+ schools and employing nearly 36,000 people, most of them teachers. CPS has set ambitious goals to ensure that every student, in every school and every n ...
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Payroll Call Center Rep
1 week ago
Chicago Public Schools Chicago, United StatesChicago Public Schools (CPS) is one of the largest school districts in the United States, serving over 330,000 students in 600 schools and employing nearly 36,000 people, most of them teachers. CPS has set ambitious goals to ensure that every student, in every school and every ne ...
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Outbound Call Center Rep
1 week ago
BuildingStars Schaumburg, United StatesDoes this describe you: 1) You have a cheerful disposition and you love to talk; 2) you've been told "you oughta be in sales"; 3) you like a challenge; 4) you want to work-at-home? If so, you just found your perfect job · Buildingstars is hiring 10+ full-time, remote customer se ...
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Payroll Call Center Rep
1 week ago
City of Chicago School District - Chicago Public Schools Chicago, United StatesChicago Public Schools (CPS) is one of the largest school districts in the United States, serving over 330,000 students in 600 schools and employing nearly 36,000 people, most of them teachers. CPS has set ambitious goals to ensure that every student Payroll, Call Center, Custome ...
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Business Development Center Rep
2 weeks ago
FIELDS LEXUS AND COLLISION CENTER GLENVIEW Glenview, United StatesWe are growing and are seeking energetic individuals to join our unique and fast-paced Business Development Team. This is a great opportunity to start your career in retail automotive and familiarize yourself with the entire dealership experience. · In this role, you will be the ...
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Business Development Center Rep
3 weeks ago
FIELDS LEXUS AND COLLISION CENTER GLENVIEW Glenview, United StatesWe are growing and are seeking energetic individuals to join our unique and fast-paced Business Development Team. This is a great opportunity to start your career in retail automotive and familiarize yourself with the entire dealership experience. · In this role, you will be the ...
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Business Development Center Rep
2 weeks ago
FIELDS LEXUS AND COLLISION CENTER GLENVIEW Glenview, United StatesWe are growing and are seeking energetic individuals to join our unique and fast-paced Business Development Team. This is a great opportunity to start your career in retail automotive and familiarize yourself with the entire dealership experience.In this role, you will be the lin ...
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Customer Service Center Rep
4 days ago
Marquette Bank Oak Forest, United StatesJob Description · Job DescriptionIf making an impact is important to you, you belong on the Marquette Bank team. You'll enjoy the opportunity to make a difference for our customers and in our neighborhoods. You'll love our welcoming, supportive, friendly, team-centered work envir ...
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Burn Center Sales Rep
1 week ago
Medsurg Sales Staffing Chicago, United StatesJob Description · Job DescriptionExciting medical device/regenerative medicine company is seeking a Burn Center Sales Representative. You will sell existing product and also help roll out new product line. Significant base salary and uncapped commissions. Stock options granted at ...
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Outbound Call Center Rep Schaumburg IL
6 days ago
BuildingStars Schaumburg, United StatesDoes this describe you: 1) You have a cheerful disposition and you love to talk; 2) youve been told "you oughta be in sales"; 3) you like a challenge; 4) you want to work-at-home? If so, you just found your perfect job · Buildingstars is hiring 10+ full-time, remote customer ser ...
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Sales Assistant
1 week ago
Edward Don & Company Woodridge, United States**Sales Assistant**: · 3752BR · Sales · Regular · Assists the sales representatives in the growth of those territories to which they are assigned. · Key responsibilities include: · - Communicate with Sales Representatives on the status of orders, including sales, pickups, and cre ...
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Inside Sales Representative
2 weeks ago
Tucker, Albin & Associates Naperville, United States**Inside Sales Reps needed for our Naperville Branch** · **Hours**: · Mon-Thurs: 7am - 4:30pm · Fri: 7am-Noon · **No Weekends** · Base pay & Commission compensation · We are one of the leading collection agencies in the industry. We are looking for a talented and competitive Insi ...
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Call Center
2 weeks ago
Tucker, Albin & Associates Naperville, United States**About us** · Tucker, Albin & Associates is a small business in Naperville, IL. · **1 in 5 sales reps make over 6 figures** · **Responsibilities**: · - Conduct outbound calls to potential customers to promote and sell products or services · - Utilize telemarketing techniques to ...
patient financial contact center rep - Downers Grove, IL , USA, United States - Dupage Medical Group
Description
OverviewHours:
Monday through Friday, 8:30am-5pm
Location:
Remote
Good enough isn't for us. Duly Health and Care's team members show up every day driven to exceed expectations. We see and support the remarkable in every person within and beyond the walls of our work.
Duly Health and Care works to understand what matters most to you.
We recruit and retain team members who share a relentless passion and pride for helping others live happier and healthier lives.
We invest in helping our team members develop their talents in a way that is rich in personal meaning. We invite you to join us, fulfill your purpose and make your markHolistic benefits designed to help our team members flourish in all aspects of their lives, including:
The Customer Service Representative works in a call center environment, handling incoming calls from patients, vendors, health plans, and clinic employees.
They are responsible for handling questions regarding billing, collections, referrals, payment arrangements, and an array of other financial related questions.
A Customer Service Representative is responsible for outbound calling, message response, and interdepartmental communications.Responsibilities
The Journeys and Adventures that Await
MAJOR RESPONSIBILITIES:
The Experiences You Bring
Level of Education
