Call Center Rep - Plainfield, United States - LHH Recruitment Solutions

LHH Recruitment Solutions Plainfield, United States

3 weeks ago

Description

LHH is looking for a Call Center Rep based in Plainfield, IL, This is a Contract to hire opportunity only.

We are seeking a motivated and customer-oriented Call Center Representative to join our team. The ideal candidate will be responsible for handling inbound and outbound calls, providing product/service information, resolving customer inquiries, and ensuring customer satisfaction.

Job Details:

Contract to Hire
Call Center Rep
Monday- Friday
Full time- ONSITE
$18-$19

Responsibilities:

Handle Inbound and Outbound Calls: Answer incoming calls promptly and make outbound calls as necessary to assist customers with inquiries, orders, and support issues.
Provide Product/Service Information: Educate customers about our products and services, including features, benefits, pricing, and promotions.
Resolve Customer Inquiries: Address customer concerns, complaints, and questions effectively and efficiently, striving for first-call resolution whenever possible.
Process Orders and Returns: Assist customers with placing orders, processing returns, and handling exchanges according to company policies and procedures.
Update Customer Information: Accurately update customer accounts and records with relevant information obtained during calls.

Qualifications:
High school diploma or equivalent required; college degree preferred.
Previous customer service or call center experience preferred.
Excellent communication skills, both verbal and written.
Strong problem-solving and interpersonal skills.
Ability to multitask, prioritize, and manage time effectively.

Pay Details: $18.00 to $19.00 per day

Search managed by: Sana Syed

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to

The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.

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