Engagement Center Rep - Munster, United States - Community Foundation of Northwest Indiana

Description

Answers incoming calls from patients and conducts outbound calls to patients with open medical orders to schedule basic test or procedure appointments. Refers advanced scheduling tests to Engagement Center Coordinator. Ensures that accurate patient information is collected to facilitate the pre-registration process and providing exceptional customer service to ensure quality and performance standards are achieved.

To qualify you must have:

• Completion of High School diploma or GED. Medical or business office education or training preferred.
• 1 or more related years' experience with medical terminology and/or call center environment. Previous patient registration experience preferred.
• Knowledge of health insurance required; managed care preferred.
• Strong customer service skills. Professional telephone etiquette, active listening skills and empathy toward others.
• Must be able to work in a fast paced environment and maintain productivity/quality goals.
• Working knowledge of computers, internet access and ability to navigate within automated systems and software applications. Strong keyboarding skills.
• Ability to maintain confidentiality of sensitive information.
• Bilingual Spanish preferred.