-
Guest Service Representative
1 week ago
Marriott International, Inc Washington, United States**Número de Empleo** · **Categoría de Empleo** Rooms & Guest Services Operations · **Ubicación** The Mayflower Hotel Autograph Collection, 1127 Connecticut Avenue NW, Washington, District of Columbia, United States VER EN MAPA · **Horario** Full-Time · **¿Ubicación remota?** N · ...
-
Customer Service Representative
2 weeks ago
Wayne Shoemaker - State Farm Agent Prince Frederick, United States**Benefits**: · - 401(k) matching · - Bonus based on performance · - Competitive salary · - Opportunity for advancement · - Paid time off · - Training & development · **ROLE DESCRIPTION**: · As a Customer Service Representative - State Farm Agent Team Member with Wayne Shoemaker ...
-
Customer Service Representative
3 days ago
Ernst & Young Washington, United StatesJob Description · Customer Service Representative · En EY, tendrás la oportunidad de construir una carrera tan única como tú, con alcance global, apoyo, una cultura de inclusión y tecnología para convertirte en la mejor versión de ti. Contamos con tu talento y perspectiva para qu ...
-
Patient Service Representative
1 week ago
RadNet Prince Frederick, United States**Responsibilities**: · Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are _Leading Radiology Forward_. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is ...
-
Patient Service Representative
2 weeks ago
Radnet Management, Inc. Prince Frederick, United States**Responsibilities**: · Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are _Leading Radiology Forward_. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is ...
-
Customer Service Representative
3 weeks ago
Griffith Energy Services Cheverly, United StatesAre you interested in taking your career to the next step with an industry leader? We have just the opportunity for you We are a leading home services provider and due to our continued growth we are looking for personable and reliable individuals to serve as Customer Service Repr ...
-
Customer Service Representative
3 weeks ago
Hyattsville Auto Body Hyattsville, United StatesJob Overview: · We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and resolving in ...
-
Customer Service Representative
2 weeks ago
Infinite Icons Washington, United States**Infinite Icons **is looking for a full-time ambitious and confident Customer Service Representative to join our astounding Customer Service Department. We are a local essential business focused on customer service, sales, and client relations. This strategy has played a critica ...
-
Customer Service Representative
3 weeks ago
Jerome L. Taylor Trucking, Inc. Upper Marlboro, United StatesJob Overview: · We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their satisfacti ...
-
Client Service Representative
1 week ago
Ultimate Charities Inc. Arlington, United StatesWe collaborate with charitable organizations to spread the word about their programs and make a difference in the community. We are currently looking for a Client Service Representative to join our expanding team. The Client Service Representative will be the Fundraising and Mark ...
-
Customer Service Representative
2 weeks ago
The Boxery North Arlington, United StatesWe are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSR ...
-
Field Service Representative
1 week ago
Daycon Products Co., Inc. Upper Marlboro, United States**Field Service Representative** · **Position Overview** · **Daycon Products Company**, a leading manufacturer and distributor of building maintenance supplies and services, is in search of a Field Service Representative to join our team based in Upper Marlboro, MD. This is an ex ...
-
Customer Service Representative
2 weeks ago
Griffith Energy Cheverly, United StatesAre you interested in taking your career to the next step with an industry leader? We have just the opportunity for you We are a leading home services provider and due to our continued growth we are looking for personable and reliable individuals to serve as Customer Service Repr ...
-
Client Service Representative
2 weeks ago
Ultimate Charities Inc. Alexandria, United StatesWe are a company that collaborates with charitable organizations to make a positive impact in the community. Currently, we are seeking a dedicated and enthusiastic Client Service Representative to join our growing team. The primary focus of this role will be to serve as the first ...
-
Customer Service Representative
2 weeks ago
HVAC & Plumbing Unlimited Alexandria, United States**$1,000 SIGN-ON BONUS FOR QUALIFIED APPLICANTS, AFTER 90 DAYS ON THE JOB** · We are **HVAC & Plumbing Unlimited**. Our team has been proudly offering top-rated residential and commercial heating, cooling, and plumbing services throughout Northern Virginia since 2006. Our company ...
-
Member Service Representative
2 weeks ago
CommonWealth One Federal Credit Union Alexandria, United States**Position Summary** · The Member Service Representative delivers exceptional member service and will perform a variety of sales and service functions such as providing information on all credit union services, processing transactions, and effectively engaging members in consulta ...
-
Customer Service Representative
2 weeks ago
SABER GROUP INC Landover, United StatesAre you a customer service superstar looking for a new opportunity? We're seeking a highly motivated and organized individual to join our team as a Customer Service Representative. · In this role, you will be responsible for providing outstanding service to our customers by answe ...
-
Customer Service Representative
3 weeks ago
Self Storage Plus Woodbridge, United StatesSelf Storage Plus's Customer Service Center has an exciting part-time opportunity as a Sales Representative / Customer Service Associate located in Woodbridge, Virginia. This role offers a dynamic, fast-paced, friendly, and engaging environment. As a Sales Representative, you'll ...
-
Customer Service Representative
1 week ago
VCA Animal Hospitals Lexington Park, United StatesWe are seeking an experienced Client Service Representative to join our team. · At VCA Animal Hospitals, we take our mission statement - your pet's health is our top priority and excellent service is our goal - very seriously. With every opportunity, we aim to exceed each pet own ...
-
Customer Service Representative
1 week ago
SABER GROUP INC Washington, United States**Benefits**: · - Bonus based on performance · - Competitive salary · - Employee discounts · - Free uniforms · - Opportunity for advancement · - Training & development · Company Overview: · Our client Gen Mobile is a leading provider of affordable wireless services. We believe ev ...
Customer Service Representative - Hughesville, United States - SOUTHERN MARYLAND TRI-COUNTY COMMUNITY ACTION COMMITTEE INC
Description
Job Description
Job DescriptionSummary of Job Description: Responsible for verifying information submitted on Office of Home Energy Application is accurate and ready for certification. Provide assistance to the office staff with outreach activities, answering telephones and assistance with customers at the main office and or other location as needed. Enter data accurately and efficiently into required database(s). This position is directly responsible to the Lead Customer Service Representative for the satisfactory performance of the essential job functions.
Summary of Requirements: High School Diploma or equivalent. Valid Maryland Driver's License. Excellent communication skills (both written and oral), ability to deliver and engage in difficult conversations that may include program guidelines and criteria. Ability to work independently. Customer Service experience with an ability to address and prioritize client situations requiring immediate action/attention. Competency with computers and data systems
Responsibilities and Duties:
Provides Direct Services to Customers
Intake and assessment interviews for clients seeking services.
Knowledge of and experience with utilizing standard and specialized software applications.
Experience in working in crisis situations in person and via telephone, with the ability to remain professional in manners as well as empathetic.
Respond to customer inquiries proficiently and thoroughly explains the requirement to qualify for energy programs to potential clients.
Maintain the Productivity Standard as required by State of at least 55 client applications each week.
Responsible for accurate and timely data entry
Responsible for the computerized intake for eligible applications for energy assistance by establishing client file on the Energy State System.
Must stamp Application Received Date and maintain a Customer Representative daily intake log.
Must input Request for Additional Information if necessary.
Denials recorded and given to certifier daily.
Data entry of Client information for CAP60.
Responsible for evaluating programmatic eligibility.
Validate documentation put in applicant's file (highlighting necessary fields).
Collect proof of all income and accurate calculation of 30 days income, assists clients in obtaining additional information when necessary.
Investigate and report suspected Intentional Program Violations (IPV) to program director.
Obtain necessary documents and information from the State of Maryland CARES database.
Report instances of two (2) years zero income for Wage Screening.
Make preliminary determination of client's eligibility.
Calculate 12-month kilowatt-hours from Utility Company.
Verify 12-month therms usage for Washington Gas customers.
Inform customer, if eligible, OHEP Arrearage and OHEP Vulnerable Arrearage.
Scan all required customer documentation into the ECMS system with the State.
Verify vendor is on approved list provided by State.
Record crisis information November 1 – March 31.
Modify clients' applications as needed for completion.
Maintain the 45 days deadline for a turnaround about customer's applications.
Provide outreach services to Calvert, Charles, and St. Mary's
Refer clients to other resources for assistance if additional assistance is needed.
Make home visits when necessary.
Communicate and follows verbal and written instructions.
Maintain a daily intake log.
Inform customers of the Weatherization program.
Enter Data accurately and efficiently into the OHEP Database
Maintain productivity standard as required by State of at least 60% applications entered each week.
Screen applications for Social Security Number (SSN) validation and make corrections as necessary before submitted for certification.
Assist Office staff with customer services related activities.
Assist with outreach activities in the communities.
Answer office telephones and transfer messages as needed.
Attend monthly staff meetings and other trainings when applicable.
Other duties as assigned.
Licenses or Certificates:
Current valid Maryland Driver's License.
Special Requirements:
State and Federal Bureau of Investigation Criminal Background Check, National Sex Offender Public Registry Check, Current Certified Driving Record, Physical, Tuberculin PPD Tine Test at time of employment, and annually, or by physician requirement, thereafter, and Pre-Employment, Random, Post-Accident Drug and Alcohol testing. Must be available to meet with customers on evenings or Saturdays as needed.
Physical Demands:
Work requires limited physical efforts.
Applications Accepted By: Mail and Online
Mail to: SMTCCAC, Inc. - Human Resources Dept.
P.O. Box 280 Hughesville, MD 20637
Online at:
Required Documents: The following documents are required based on job: In addition to your application and resume please provide a copy of your high school diploma. Applications and Documents submitted with missing information will not be considered. Do not send applications via Fax.
An Equal Opportunity/Affirmative Action Employer
