- Resolve issues that come from the EXP application users. (Proprietary and contractor will be fully trained).
- Document & respond to inquiries via phone & email.
- Refer unresolved issues to designated departments for further investigation.
- Keep records of interactions, recording details of inquiries, problems, and comments, as well as actions taken.
- Effectively gather problem information.
- Evaluate and diagnose problems. Properly escalate issues to management
- Support technical errors whether navigational or system related to keep the end user from being unproductive (Client Employees at all levels).
- Major part of the support will take place via the shared mailbox to correct the error that is being presented.
- Helpdesk problem solving required- Level 1
- Areas of trouble shooting that will be required in this role will be accompanied by supervisor training to accomplish the job.
- Shared Mailbox experience in coordination with other support personnel
- Previous experience with insurance products is preferred.
- Experience with attending conference calls and participating.
- Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills. This role requires the contractor to interact with all levels of management.
- Ability to work independently.
- Ability to accurately document and record customer/client information.
- High school diploma or GED preferred.
- 1-2 years customer service-related experience required.
- Experience with Microsoft Office suite products
- History of being a self-starter and active learner
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customer service representative - Whitehouse Station, United States - Comptech Associates
Description
Job Title: Customer Service Representative - 1
?Duration: 1 year
Location: Whitehouse Station, NJ (Hybrid)
No Of Position: 1
Job Schedule: First 2 weeks of training will be 40 hours/week on site. After training, it will be a Hybrid 3/2 schedule.
Job hours: The helpdesk is open Mon-Fri - 7:00am -7:00pm EST.
Candidates should be available for a set schedule within this timeframe.
Interview process: 1 in person
Summary: The main function of a customer service representative is to interact with internal departments & producers/brokers to provide application support. A typical customer service representative is responsible for determining the issue, offer possible solutions or providing follow-up as needed. Customer service calls may be inbound, outbound or a combination of both. Provides basic technical support.
Job Responsibilities:
Skills:
Education/Experience:
