Customer Service Representative - Elizabeth, United States - Sarcona Management
17 hours ago
Description
Job Description:
Responsibilities:
- Ensure that strong rapport is built and maintained with all customers. Ensure all orders are taken and processed accurately and efficiently and delivered to customers without delay. Also ensure all invoices/credit memos are processed to customers with correct prices and taxes on a timely basis.
- Work closely with the warehouse team and Supply Chain & Customer Service Manager to provide accurate and timely communication and details as part of the destruction process.
- Work closely with warehouses and 3rd party logistics providers to ensure delivery details are properly maintained and communicated. Track and report on order transit timing and investigate exceptions to planned delivery schedules.
- Represent the company in a professional and positive manner at all times.
- Other duties and responsibilities as assigned.
Qualifications:
- Proficient knowledge of computers including Microsoft Office (MS Excel & MS Word experience is required). ERP (SAP) experience is strongly preferred.
- Excellent customer service skills. Ability to think on one's feet and react to customer issues. Organized & selfmotivated.
- Quantitative analysis skills are desired.
- Direct experience in customer service and logistics support. Ability to manage a high level of daily tasks associated with processing customer orders.
- Strong organizational and time management skills needed to prioritize work and meet deadline commitments. Proficiency in dealing directly with customers to provide appropriate followup and satisfy customer inquiries.
- Strong phone & computer skills.
Bilingual in Spanish is a plus
Salary:
$17.00 per hour
Benefits:
- 401(k)
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Saturday
- Wednesday schedule
- Hours are 7am5pm
- Overtime availability
Ability to Commute:
- Elizabeth, NJ 07201
Ability to Relocate:
- Elizabeth, NJ 07201
Work Location:
In person
Pay:
$17.00 per hour
Expected hours:
No less than 40 per week
Benefits:
- 401(k)
- Flexible schedule
- Onthejob training
- Vision insurance
Experience level:
- 1 year
- No experience needed
- Under 1 year
Shift:
- Morning shift
Work setting:
- Inperson
- Office
Ability to Relocate:
- Elizabeth, NJ 07201
Work Location:
In person
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