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Whitehouse Station

    Customer Service Representative - Whitehouse Station, United States - Staffing

    Staffing
    Staffing Whitehouse Station, United States

    3 weeks ago

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    Description

    Job Description

    Job Description

    Full-Time - 40HRS - Monday - Friday
    Hybrid Schedule; 3 days in office required- subject to change notice


    DUTIES AND RESPONSIBILITIES:

    • Provide superior customer service to all internal/external business partners
    • Assume ownership and timeliness in handling agency inquiries and policy change requests in an efficient, accurate and professional manner
    • Responsible for the issuance of personal insurance new business, endorsements and renewal policies
    • Demonstrate the ability to analyze information to make appropriate decisions and solve problems
    • Maintain basic knowledge of P&C (Property and Casualty) principals and company products while following basic underwriting guidelines
    • Effectively navigate multiple systems and applications to research, analyze and resolve customer inquiries
    • Maintain established levels of productivity and quality standards within a fast paced environment. Process assigned work within the established timeframes

    QUALIFICATIONS:

    • Strong customer service skills including oral and written communication
    • Some experience in a customer service environment preferred
    • Knowledge of customer service principles and practices
    • Property and Casualty experience is preferred
    • Ability to handle multiple priorities within strict time constraints.
    • Excellent collaboration skills
    • Possesses the ability to work independently and in a team environment to complete assignments in a timely manner
    • Demonstrate commitment to team and departmental goals
    • Ability to make informed decisions, achieving the appropriate results
    • Excellent data entry skills are required.
    • Demonstrated knowledge of MS Office systems
    • Ability to work any shift between the hours of 8am and 6pm EST, M-F based on business need
    Prior insurance experience is a plus


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