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    Desktop Support Tech - Menlo Park, United States - Cognizant Technology Solutions

    Cognizant Technology Solutions
    Cognizant Technology Solutions Menlo Park, United States

    1 week ago

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    Description

    Cognizant is seeking a Desktop Support Tech for a full-time opportunity in Menlo Park, CA.

    The annual salary for this role would be between $70,000 to $80,000 depending on experience and qualifications of the candidate.

    Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

    • Medical/Dental/Vision/Life Insurance
    • Paid holidays plus Paid Time Off
    • 401(k) plan and contributions
    • Long-term/Short-term Disability
    • Paid Parental Leave
    • Employee Stock Purchase Plan

    Disclaimer: The compensation and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

    Responsibilities:

    · Serve as the first point of contact for customers seeking technical assistance in person at walkup support locations, over the phone, remote connection software, chat, and email.

    · Flexible, able to multitask, and prioritize reported issues.

    · Provide a high level of customer service to users seeking problem resolution.

    · Perform remote troubleshooting through diagnostic techniques and pertinent questions.

    · Determine the best solution based on the issue and details provided by customers.

    · Walk the customer through the problem-solving process.

    · Direct unresolved issues to the next level of support personnel.

    · Provide accurate information on IT products or services.

    · Record events and problems and their resolution in internal ticketing systems.

    · Follow-up and update customer status and information.

    · Pass on any feedback or suggestions by customers to the appropriate internal team.

    · Logistics responsibilities include providing overall management in daily administration, asset distribution/ setup, and shipping/ receiving. Inventory of storage spaces, stocking, and maintenance of IT vending machines.

    · Level 1 video conferencing support including troubleshooting of video conferencing equipmen. and inspection of video conferencing spaces and technical support of event spaces and events.

    · Proficient in end-user network troubleshooting tools and practices.

    Qualifications:

    · 5 to 7 years of Deskside Support experience

    · Good understanding and troubleshooting resolution skills of customer support utilizing the provided resources and guidelines.

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