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    IT Tech Support - Campbell, United States - Lan Pros Communication, Inc.

    Lan Pros Communication, Inc.
    Lan Pros Communication, Inc. Campbell, United States

    2 weeks ago

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    Description

    Job Description

    Job Description
    Job description
    IT Tech Support / Managed Services Technician / Field Network Technician (Bay Area-San
    Francisco), not a network administrator.
    Successful IT Support Services Company is seeking a Quality Technician who is a team player,
    good at troubleshooting, has an excellent attitude, and has a great work ethic. There will be a
    combination of on-site customer appointments and remote desktop support in our main office in
    Campbell. This position requires driving and working at various client sites in the greater Bay Area
    for ongoing projects. There will be some lifting required and work on weekends. Must have a reliable
    vehicle, insurance, and a valid driver's license.

    Responsibilities:
    The Technician will be responsible for the installation, setup, support, maintenance, troubleshooting,
    updating, and repair of Servers, IT networks, computer hardware, and software, printers, wireless
    networks, anti-virus programs, routers/switches, etc., at client sites. This includes following up with
    customers to keep them informed of the status/progress of their issues/projects. This position also
    supports voice and data communication equipment, along with the associated wiring. Creating IT
    documentation.

    Qualifications:
    Good interpersonal and communications skills, customer relationships; ability to work independently;
    work efficiently under pressure; demonstrates team spirit; exhibit a sense of urgency in a system-down
    the situation, responding quickly to end user technical issues; must be willing to learn new skills with the
    ability to follow written procedures and guidelines; meet deadlines and prioritize assignments.

    Required:
    4 years of working and managing networks, and 2 years of experience in MSP (Managed Service
    Provider). Advanced troubleshooting techniques; quick adaptation to new technologies; solid
    knowledge of PC, servers 2022, 2016, 2012, network, Windows11, Windows 10, and Windows
    Server Domain controller


    Preferred certifications or proficiencies:
    A+, MCSE, Network+, CNA, Apple
    Certified. Experience in Networking Healthcare (Dental) offices, installing network Cat5e/Cat6
    cabling and certifications will be a big plus. In addition, applicants should be prepared for the

    following on a regular basis:
    Documenting a history of each project or service call provided;
    answering calls (clients or office); filling out and submitting work orders; driving to clients sites;
    entering time or invoicing in an online scheduling system or similar; flexibility with work schedule
    (Possible weekend service calls, installation and support duty).

    Benefits:
    Car allowance, cell phone, vacation, Health Insurance, 401K, and paid holidays. Qualified applicants
    may undergo an online assessment. The candidate that is hired will undergo a background check
    and drug test. We insist on an environment where every employee/contractor is valued for his or her
    uniqueness.

    Job Type:
    Full-time


    Pay:
    $ $40.00 per hour
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