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Desktop Support Tech - Menlo Park, United States - Cognizant North America
Description
Cognizant is seeking a Desktop Support Tech for a full-time opportunity in Menlo Park, CA.
The annual salary for this role would be between $70,000 to $80,000 depending on experience and qualifications of the candidate.
Benefits: Cognizant offers the following benefitsfor this position, subject to applicable eligibility requirements:
Disclaimer:The compensation and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Responsibilities:
Serve as the first point of contact for customers seeking technical assistance in person at walkup support locations, over the phone, remote connection software, chat, and email.
Flexible, able to multitask, and prioritize reported issues.
Provide a high level of customer service to users seeking problem resolution.
Perform remote troubleshooting through diagnostic techniques and pertinent questions.
Determine the best solution based on the issue and details provided by customers.
Walk the customer through the problem-solving process.
Direct unresolved issues to the next level of support personnel.
Provide accurate information on IT products or services.
Record events and problems and their resolution in internal ticketing systems.
Follow-up and update customer status and information.
Pass on any feedback or suggestions by customers to the appropriate internal team.
Logistics responsibilities include providing overall management in daily administration, asset distribution/ setup, and shipping/ receiving. Inventory of storage spaces, stocking, and maintenance of IT vending machines.
Level 1 video conferencing support including troubleshooting of video conferencing equipmen. and inspection of video conferencing spaces and technical support of event spaces and events.
Proficient in end-user network troubleshooting tools and practices.
Qualifications:
5 to 7 years of Deskside Support experience
Good understanding and troubleshooting resolution skills of customer support utilizing the provided resources and guidelines.
Employee Status : Full Time Employee
Shift : Day Job
Travel : No
Job Posting : May
About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at or follow usApplicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email with your request and contact information.
