Desktop Support Tech - San Francisco, United States - Cognizant

Cognizant

Verified Company

San Francisco, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Cognizant is seeking a Desktop Support Tech for a full-time opportunity in San Francisco, CA.

Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Longterm/Shortterm Disability
Paid Parental Leave
Employee Stock Purchase Plan

Responsibilities:

General IT service and user support: Provide support at all levels, both face-to-face and through various communication channels.

Logging support requests and incidents:
Document and track reported issues.

Monitoring and completion of issues and requests: Oversee the resolution of problems received by the IT Service Desk, escalating when necessary.

Troubleshoot problems:
Use diagnostic tools and escalate issues as needed.
Liaise with regional offices and third-party suppliers: Collaborate to resolve user support.

Qualifications:
10 years of IT troubleshooting experience in a corporate environment.

Investigation and diagnostic skills.

Experience with Microsoft Windows 10, Microsoft Office 365 Suite Applications and Teams

Familiarity with iPhone or iPad Technology and Mobile Apps

General User Administration Skills

Data/Voice Cabling and Patching Skills

Experience with Intune and Autopilot Teams

Ability to manage stakeholder expectations.

Microsoft Certified Desktop Support Tech and ITIL certification preferred.