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    Technical Account Manager - Charlotte, United States - Yokohama Tire

    Yokohama Tire
    Yokohama Tire Charlotte, United States

    3 weeks ago

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    Description
    Summary

    The Technical Account Manager-OE serves as the main technical liaison with vehicle manufacturers and facilitates coordination between the customer, the tire development team, and corporate quality. This role plays a vital part in supporting the OE sales team and development team by offering expertise in upcoming projects, RFQ support, OE development interface.

    The Technical Account Manager-OE will work closely with cross-functional teams to ensure the seamless integration of tires into OE vehicles, effectively meeting the needs of both customers and the company.

    Responsibilities
    • Build and maintain strong relationships with OE manufacturers.
    • Serve as the primary point of contact for all technical inquiries and support throughout the Request for Quotation (RFQ), Development, Product Launch, and the entire lifecycle of the tire.
    • Obtain and negotiate technical requirements during the Request for Quotation (RFQ) process and continue to manage and negotiate these requirements throughout the project lifecycle.
    • Understand tire specifications, performance metrics, and industry standards.
    • Provide technical guidance and support to clients regarding tire selection, testing, and validation.
    • Act as the technical expert during interactions with OE customers, providing in-depth knowledge and guidance on all technical aspects related to tires.
    • Collaborate with internal departments (R&D, production, quality assurance) to meet OE requirements.
    • Manage project timelines and deliverables to ensure on-time delivery of products.
    • Conduct quality assessments and audits to ensure tire compliance with OE specifications.
    • Address any quality issues or concerns in collaboration with relevant teams.
    • Monitor industry trends, market demands, and competitor activities related to OE tire offerings.
    • Provide insights and recommendations for benchmarking, product improvements and market positioning.
    • Maintain accurate records of client communications, project details, and technical specifications.
    • Prepare reports and presentations for internal stakeholders and clients as needed.
    • Facilitates the formal communication of relevant information to the appropriate internal departments.
    Knowledge and Skills
    • Knowledge of tire industry, design, manufacturing, quality, and testing.
    • Automotive industry approval and launch processes and quality requirements.
    • IATF16949, PPAP, PFMEA, DFMEA.
    • Ability to communicate well with numerous internal and external parties in a manner that positions you as a trusted partner.
    Education and Experience
    • Bachelor's degree in engineering or a related field.
    • A minimum of 5 years of demonstrated experience in technical sales, account management, or project management within the automotive industry, with a preference for candidates with specific experience in the tire industry.
    • A minimum of 5 years of experience as an engineering interface at a Tier 1 supplier.
    • In-depth knowledge of tire technology, manufacturing processes, and industry standards.
    • Strong communication, negotiation, and problem-solving skills.
    • Ability to work independently and collaboratively in a fast-paced environment, adapting to various challenges effectively.
    Physical Requirements
    • Flexibility to travel as necessary for client meetings and industry events, with an expected travel time of up to 40%.
    • Required to ride with professional drivers during tire testing.
    • Assist with tire handling or sorting during testing as needed.
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