-
Account Manager
6 days ago
Society Awards Charlotte, United StatesAbout Us · Society Awards is the premier designer and manufacturer of high-end custom awards. Our clients include some of the most prestigious awards in the world, including the Emmys, Golden Globes, MTV Awards, YouTube Awards, BET Awards, The Voice Award, and Billboard Awards. W ...
-
Account Manager
1 week ago
Jan Pro Charlotte Region Charlotte, United StatesJob Description for Business Account Manager · This exciting role is the perfect opportunity to join one of the fastest growing franchise brands in the world, ranked the #1 commercial cleaning franchise brand 14 years in a row by Entrepreneur Magazine. · ABOUT JAN-PRO Franchise ...
-
Accounting Manager
1 week ago
Equiliem Charlotte, United StatesWe are seeking an experienced Accounting Manager to lead and oversee the day-to-day operations of an Accounting Department. The ideal candidate will be responsible for maintaining and enhancing internal controls, driving strategic priorities, and managing a team of dedicated prof ...
-
Account Manager
1 week ago
City Wide Facility Solutions Charlotte, United StatesAre you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City WideCity Wide Facility Solutions is actively seeking an Account Manager for our Franch ...
-
Account Manager
1 week ago
City Wide Facility Solutions Charlotte, United StatesAre you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide · In order to make an application, simply read through the following job descrip ...
-
Accounting Manager
2 weeks ago
Menzies Aviation, plc Charlotte, United StatesDirects team and contributes individually to ensure accurate financial and fuel inventory consolidation statements on a monthly, quarterly, and annual basis Compiles and analyzes data to prepare reports for various stakeholders comparing actual, fore Accounting Manager, Accountin ...
-
Account Manager
1 day ago
Randstad North America, Inc. Charlotte, United StatesThis is a hybrid work opportunity where our teams work in-office 2-3 times a week, located in Uptown Charlotte office. - Randstad, the worlds leading partner for talent, is investing in an Account Manager for our Randstad Digital specialty. As an Ac Account Manager, Manager, Indu ...
-
Account Manager
1 week ago
Coastal Connections Inc Charlotte, United StatesOur team at Coastal Connections works closely with charitable and not-for-profit organizations to increase awareness and provide crucial support for their initiatives. By engaging community members through a personalized and face-to-face environment, our team is able to create ge ...
-
Accounting Manager
1 week ago
Equiliem Charlotte, United StatesWe are seeking an experienced Accounting Manager to lead and oversee the day-to-day operations of an Accounting Department. The ideal candidate will be responsible for maintaining and enhancing internal controls, driving strategic priorities, and managing a team of dedicated prof ...
-
Accounting Manager
1 week ago
Intapp Charlotte, United StatesIntapp helps firms shift to a modernization strategy and gain a growth edge in today's competitive marketplace. We offer intelligent solutions built for partner-led firms spanning the entire client lifecycle, from strategy through origination and execution. · Our company is grow ...
-
Account Manager
1 week ago
Go-Forth Pest Management Charlotte, United StatesWe are seeking a Pest Control Technician to join our Go-Forth team We are a locally owned pest control company that has grown 10 x since 2012 and we are adding new people to help accommodate for the explosive growth. Overview. This position involves Account Manager, Pest Control, ...
-
Accounting Manager
1 week ago
Bicycle Health Charlotte, United StatesThe Opioid Epidemic is a public health crisis with a highly effective but underutilized clinical intervention - millions of Americans are physically dependent on Opioids but only 10% of those likely to have OUD actually access treatment. Bicycle Health addresses this gap by maxim ...
-
Account Manager
1 week ago
Society Awards Charlotte, United StatesAbout Us · Society Awards is the premier designer and manufacturer of high-end custom awards. Our clients include some of the most prestigious awards in the world, including the Emmys, Golden Globes, MTV Awards, YouTube Awards, BET Awards, The Voice Award, and Billboard Awards. ...
-
Accounting Manager
1 week ago
Marshall Air Systems Inc Charlotte, United StatesAre you driven by high expectations? If you thrive in a role where integrity, reliability and leadership are valued, this could be the job for you. We are looking for an Accounting Manager that will be excited to take responsibility for an accounting department in a fast-paced, e ...
-
Account Manager
6 days ago
Union Charlotte, United StatesUnion is a creative & performance marketing agency that creates omni-channel campaigns, unleashing creativity on a data-driven world, helping brands produce memorable, measurable and repeatable results. · We're looking for an experienced Account Manager to be responsible for reta ...
-
Accounting Manager
1 week ago
JLL Charlotte, United StatesJLL supports the Whole You, personally and professionally. · Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our ind ...
-
Account Manager
1 week ago
Randall-Reilly Charlotte, United StatesACCOUNT MANAGER (Small-Medium Accounts)Fusable, built on the heritage of Randall Reilly, is the premier brand for vital data solutions tailored for vital industrial markets. Fusable combines multiple datasets into new abilities to understand your markets, sell more and reduce ris ...
-
Account Manager
5 days ago
US Tech Solutions Charlotte, United StatesNote: Hybrid- After onboarding, must be able to work in the office 2-3 days p/wk- Charlotte or Raleigh locations. Job Description: The Communications Consultant - Account Managers are responsible for managing the development and execution of all communications projects for custom ...
-
Account Manager
2 weeks ago
ArcBest Charlotte, United StatesArcBest is a logistics company with creative problem solvers who deliver integrated solutions for complex supply chain challenges. · Wanting to join the ArcBest team? In our search for top talent, we are looking for those that will further enable us to deliver on our vision and ...
-
Account Manager
2 days ago
Coastal Connections Inc Charlotte, United StatesOur team at Coastal Connections works closely with charitable and not-for-profit organizations to increase awareness and provide crucial support for their initiatives. By engaging community members through a personalized and face-to-face environment, our team is able to create ge ...
SR Account Manager - Charlotte, United States - Paymentus
Description
Summary/ObjectiveThe Paymentus Account Management Team is responsible for the retention, relationship expansion, revenue growth, reference-ability and overall satisfaction of existing Paymentus clients, through proactive communication, situational analysis, client education and information sharing, strategic planning, results driven up-sell/cross sell activities, issue escalation management, and effective marketing and product promotional campaign development.
Number of clients and revenue size of portfolio may vary based upon region/territory, and business need ranging between 30 and 40 clients in total.
Most clients will generate up to $500k in annual revenue to Paymentus.Develop formal account plans and client strategies to maximize client satisfaction and drive increased net revenue flow for each respective client, as well as, Paymentus.
Engage clients via telephone, through face-to-face client meetings, virtual meetings, conference/expo interactions, and through written communication, to ensure on-going proactive communication on a monthly basis or more frequently as requested, which is documented in the corporate CRM solution.
Supervisory ResponsibilityThis position does not have any supervisory responsibility or direct reports.Education and ExperienceMinimum of 3-5 years of direct experience in online bill payment, mobile/digital bill payments, electronic bill presentment and money movement requiredMust demonstrate advanced knowledge of online and electronic bill payment industry, fundamental understanding of merchant services and credit card association rules, regulations and compliance standardsMust have 3-5 years of experience directly managing a portfolio of institutional and/or commercial clients ("Billers/Merchants"), across multiple industries and business verticals, with a proven track record of consistently meeting or exceeding up-sell/cross-sell production goals and revenue retention targetsMust have advanced oral and written communications skills including the ability to make presentations and deliver messaging on complex and sensitive information for audiences at all levelsProven ability to effectively negotiate contract renewals with a firm understanding of pricing guidelines, product applicability, and acceptable terms and conditions; must be able to influence stakeholders to ensure that all agreements preserve profitability and mitigate risk to PaymentusExperience preparing comprehensive Request for Proposals, Request for Bids, Vendor Requirement RequestsMust demonstrate level of self-sufficiency to manage portfolio, drive the client relationship, and lead customer meetings without Paymentus leadership presenceMust demonstrate highly effective time management skills to drive the strategic and operational relationship of a portfolio of up to 40 clientsMust demonstrate proficiency in financial modeling with high level understanding of client profitabilityMust have understanding of revenue cycle management and revenue collectionProven ability to comprehend, document and articulate client requirements and business rules for change requests and/or secondary product implementationsKnowledge of diverse business types, industries/verticals, and economic market, with strong financial acumen; industries may include, but are not limited to: Government, Banking & Financial Services, Insurance, Mortgage Servicing, Utilities, Healthcare, LendingAct as voice of customer, partnering with internal team members to drive any customer issues/escalations to resolutionExperience selling SAAS and/or cloud-based solutions strongly preferredFamiliarity with SalesforceTM or similar CRM strongly preferredFamiliarity with PCI DSS Compliance, credit/debit card association regulations, and NACHA rules strongly preferredProfessional designations such as CPP, AAP, PMP are strongly preferred, but not requiredFamiliarity with Microsoft Office Suite requiredWork EnvironmentThis job operates in a professional office environment.
This role routinely uses standard office equipment such as laptop computers, photocopiers and smartphones.Physical DemandsProlonged periods of sitting at a desk and working on a computer. Must be able to lift 15 pounds at times. Must be able to travel.
Position Type/Expected Hours of WorkThis is a full-time position. Days and hours of work are Monday through Friday, during normal business hours. Occasional evening and weekend work may be required as job duties demand.
TravelTravel requirement is up to 35%, however, may be greater or less than during certain periods of the yearOther DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with or without notice.EEO StatementPaymentus is an equal opportunity employer.
We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, national origin, ancestry, citizenship status, religion, marital status, disability, military service or veteran status, genetic information, medical condition including medical characteristics, or any other classification protected by applicable federal, state, and local laws and ordinances.
Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, and general treatment during employment.
Reasonable AccommodationPaymentus recognizes and supports its obligation to endeavor to accommodate job applicants and employees with known physical or mental disabilities who are able to perform the essential functions of the position, with or without reasonable accommodation.
Paymentus will endeavor to provide reasonable accommodations to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so would impose an undue hardship on the Company or pose a direct threat of substantial harm to the employee or others.
An applicant or employee who believes he or she needs a reasonable accommodation of a disability should discuss the need for possible accommodation with the Human Resources Department, or his or her direct supervisor.
SR Account Manager professionals in Charlotte
-
David Clayton
Logistics Professional
-
Tahia Wilkins
Supply Chain / Logistics / Account Management