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Account Manager
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no company name Charlotte, United StatesPosition Summary · The Accounting Manager is responsible for the timely reporting of all monthly financial information. Ensures an accurate and timely year-end close along with distribution of the monthly financial reports. This position will partner with business unit and Conso ...
Account Manager - Charlotte, United States - City Wide Facility Solutions
Description
Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City WideCity Wide Facility Solutions is actively seeking an Account Manager for our Franchise location in Charlotte, NC.The Account Manager is responsible for the business operations of an assigned client contracted service area.
This is an outside, B2B account management position that provides field support including - training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors.
Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction.What you will do...
Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products.
Formulate and manage an effective service strategy and schedule tailored to each client. Negotiate and enter into agreements with clients for additional services - determine pricing, staffing, and logistics. Manage all Contractor relationships includingEffectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise.
Use City Wide's CRM to perform client inspections, adding extra charges, NM routing, etc. Schedule each non-routine activity in client facilities using Outlook. Update and keep current all Building Information Sheets (BIS), Account Manager Summary Sheets, and Exhibit A's.Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled.
Notify Sales Executives of potential accounts in your territory, especially new construction.Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance.
Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy. Assist Accounting in collecting clients' past due invoices and payment invoices for Contractors. Maintain updated route sheets, key/alarm sheets, and monthly planner for each client. Requirements 2+ years outside B2B account management experience, building maintenance or facility management preferred but not required. 2+ years track record of success in a client retention role, with goals and metrics to support. Highly detail-oriented and excellent follow-through on commitments. Positive and outgoing personality; great at building relationships. Excellent verbal and strong written communication skills. Proficient in Microsoft Office and knowledge of CRM database. Ability to travel on a daily basis to client locations locally. BenefitsWe offer a competitive compensation and benefits, including include medical, dental, vision and Paid Time Off.
Account Manager professionals in Charlotte
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David Clayton
Logistics Professional
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Tahia Wilkins
Supply Chain / Logistics / Account Management