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    Account Manager - Charlotte, United States - Union

    Union
    Union Charlotte, United States

    1 week ago

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    Description


    Union is a creative & performance marketing agency that creates omni-channel campaigns, unleashing creativity on a data-driven world, helping brands produce memorable, measurable and repeatable results.

    We're looking for an experienced Account Manager to be responsible for retaining and growing the agency's Key Accounts.

    This person will serve as the main point of contact for the client, ensuring strong relationships are formed with relevant stakeholders and that trust is gained by successfully delivering on the client's goals.

    In order to do this, they will work closely with the Department Directors and Projects Department to ensure the most effective strategy is incorporated throughout all agency deliverables.

    By keeping an in-depth knowledge of the client's business and goals, this role will be responsible for creating a strategic internal vision for each Key Account to direct its growth path while maintaining a healthy sales pipeline and continuously identifying new opportunities for growth.

    Candidates should have 4+ years of industry experience and be authorized to work in the U.S. at this time.

    Requirements

    Account Management


    Manage 2-5 of the agency's accounts while maintaining a real-time understanding of account health and status of all client engagements.


    Oversee the day-to-day relationship for key clients within the agency, serving as the primary point of contact for cross-channel teams.

    Facilitate team collaboration to develop digital marketing approaches and ensure they ladder up to client objectives.


    Lead cross-service line meetings (internal and client-facing), facilitating scheduling, developing the agenda, and providing action items and follow-ups as appropriate.

    Lead key client presentations, coordinating the development of content with delivery teams.

    Direct new business hand-offs when additional opportunities are realized.

    Relationship Management

    Identify client decision-makers and establish strong relationships with them through regular facetime and active communication.


    Develop personal relationships with key client contacts and relevant stakeholders, understanding their goals and playing a role in helping achieve them.

    Brand Strategy


    Develop a keen understanding of the clients' big picture marketing goals and business objectives in an effort to align the agency's delivery teams to the same objectives.


    Keep a pulse on progress against established KPIs and goals, identifying learnings that can be applied across channels to optimize results.

    Hold a working knowledge of the digital marketing landscape to facilitate identification of most effective services.


    Serve as the voice of the client within the agency, speaking to client needs, brand strategy and goals to inform activation plans; review and provide feedback on all key deliverables through this lens.

    Account Planning & Growth


    Facilitate and leverage ongoing strategic meetings with clients as a forum to present and discuss new strategies and solutions for growth.

    Partner with Service Line Directors to create proposals for new opportunities.


    What we're looking for:


    Over the years, Union has built an open and fun environment around our six core values; Creativity, Innovation, Collaboration, Kindness, Passion and Hard Work.

    Therefore, regardless of the position, we are looking for people to join the team that have:

    Ability to think creatively

    Ability to bring innovative solutions to the table

    Ability and desire to work collaboratively within a team environment

    Genuinely nice and kind personality

    Passion for not just fulfilling an assignment, but in adding value, pushing the boundaries and creating amazing work

    Hard-working and self-motivated mindset

    Ability to juggle multiple projects

    Ability to quickly resolve issues as they arise

    Up-to-date knowledge of current trends

    Meticulous attention to details and overall product quality

    Benefits

    Paid Time Off

    Summer Fridays

    Health Insurance

    Profit Sharing Program

    Latest MacBook Pro

    Matching 401K

    Professional Development
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