- Front Desk/Office
- FRONT001721
- Supervise the operations of the Front Desk.
- Maintain the highest productivity, employee morale, and guest service as possible.
- Ensure that all hotel policies and procedures are followed.
- Assist FOM in the training of employees including but not limited to guest services, brand standards, hotel policies and procedures and all POS systems.
- Check guests in and out of the hotel according to hotel and/or brand standards.
- Inform guests about the hotel facilities, policies, and procedures. Provide tourist information to guests.
- Handle hotel phone system. Transfer calls to appropriate departments/guests. Accurately take messages for guests.
- Take, modify, and cancel guestroom reservations.
- Deal with inquiries, requests, and complaints from guests. Coordinate with other departments to fulfill guest special requests.
- Perform cashier duties, cash travelers checks. Post phone charges and other miscellaneous charges to guest accounts.
- Follow in-house procedures to help ensure the security of guests and employees. Know hotel emergency procedures.
- Maintain cleanliness of the Front Office area.
- Take, modify, and cancel guestroom reservations.
- Notify Front Office Manager or Assistant Front Office Manager of any problems or situations involving guests, the hotel and/or staff.
- The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and employees may be asked to work shifts other than those they prefer or normally work.
- Adhere to all work rules, procedures, and policies established by the hotel, including, but not limited to, those contained in the employee handbook.
- Previous hotel front desk experience.
- Ability to stand for a long period of time.
- Ability to work in a fastpaced environment.
- Ability to maintain control and composure in difficult situations and exhibit good judgment.
- Good communication and interpersonal skills.
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Front Desk Supervisor - Olympia, United States - Donohoe Construction Company
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Front Desk Supervisor
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Responsible for overseeing Front Desk operations.
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