- Monitor and analyze network utilization statistics and performance measures to ensure network stability using complex network monitoring software.
- Configure network infrastructure hardware, software, and firmware in accordance with agency and state policies.
- Test, troubleshoot, and repair network fiber optic and copper cabling using complex network analysis and tools.
- Manage, configure, and monitor wireless infrastructure.
- Maintain, configure, change, and monitor multiple networks provided by WSP, FEMA, and USGS that support critical emergency management systems.
- Oversee and administer the IT Help Desk ticketing system ensuring the effective and timely response for customer issues and requests.
- Performs Tier 2 or higher (complex) issue resolution for incoming help desk requests from end users, including installing and upgrading software, installing hardware, and configuring systems.
- Associate degree in computer science or related information technology field.
- CompTIA Network+
- CompTIA Security+
- CCNA
- JNCIA-Junos
- One year of lead and/or supervisory experience.
- Two years of IT helpdesk experience.
- Two years of network design experience at an enterprise level.
- Ten years prior work experience troubleshooting network connectivity issues.
- Valid to drive in the State of Washington.
- Must meet requirements of the REAL ID Act. This is required for base access and will be required upon hire.
- A current state application profile, and
- Responses to the Supplemental Questions (Note that your responses to the supplemental questions will be used for interview selection), and
- Cover Letter (no more than two pages), and
- Resume, and
- A list of three professional references. Please include at least two past/current supervisors, one peer and subordinate if applicable.
- Name
- Professional Title
- Working Relationship
- Daytime Phone Number
- Email Address
-
Service Desk Supervisor
4 days ago
O Bee Credit Union Lacey, United StatesJob Description · Job DescriptionDo you have a passion for helping others? O Bee is looking for great people who want to start building a career and making a difference in their communities. If this sounds like a great fit for you, apply now for our full-time Service Desk Supervi ...
-
Service Desk Supervisor
4 days ago
O Bee Credit Union Lacey, United StatesDo you have a passion for helping others? O Bee is looking for great people who want to start building a career and making a difference in their communities. If this sounds like a great fit for you, apply now for our full-time Service Desk Supervisor position at O Bee Credit Unio ...
-
Visitor Services Lead
4 weeks ago
The Hands On Childrens Museum Olympia, United StatesJob Type · Full-time · Description · As a member of the Visitor Services team, the Visitor Services Lead is a front-facing customer service position and is the first point of contact for Hands' On Children's Museum (HOCM) visitors. They are expected to promote an exceptional cu ...
-
Front Office Supervisor
3 weeks ago
Sea Mar Community Health Centers Tumwater, United StatesJob Description · Job DescriptionSea Mar Community Health Centers, a Federally Qualified Health Center (FQHC) founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultural services to diverse comm ...
-
Maintenance Supervisor
1 day ago
Thrive Communities Olympia, United States Imber at Union MillsMaintenance Supervisor · Imber at Union Mills · Thrive Communities · Full Time · 684537 · Pay Range: $$36 - $$38 · Feel Seen at Thrive · Community Information : Learn more about Imber at Union Mills · Salary: $36 -$38 per hour DOE · Schedule: Full-time; Example Monday - Fri ...
-
Library Assistant
1 week ago
Timberland Regional Library Olympia, United StatesSalary: See Position Description · Location : Olympia, WA · Job Type: Part-time · Job Number: · Department: Olympia · Opening Date: 06/05/2024 · Closing Date: 6/18/2024 11:59 PM Pacific · The Olympia Timberland Library is seeking a customer service focused candidate for th ...
-
Chief Information Officer
6 days ago
Nisqually Red Wind Casino Olympia, United StatesBenefits of Working at Nisqually Red Wind Casino Include · : · FREE Medical/Dental/Vision (Spouse and dependent coverage is also available at low rates and reasonable deductibles) · FREE Short-Term Disability, Life and Accident Insurance · FREE Meals · Directors Receive 3X Life ...
-
State of Washington Olympia, United StatesSalary: $4, $7,184.00 Monthly · Location : Thurston County - Olympia, WA · Job Type: Full Time - Permanent · Remote Employment: Flexible/Hybrid · Job Number: · Department: Dept. of Fish and Wildlife · Opening Date: 06/10/2024 · Closing Date: 6/24/2024 11:59 PM Pacific · D ...
-
Recruitment and Training Specialist
3 weeks ago
State of Washington Tumwater, United StatesSalary : $70, $95,184.00 Annually · Location : Thurston County - Tumwater, WA · Job Type: Full Time - Permanent · Job Number: 24 OPS HRC4 0890 · Department: Office of the Secretary of State · Division: Operations · Opening Date: 05/09/2024 · Description · The Office of Se ...
-
Executive Assistant I
1 week ago
City of Lacey Lacey, United StatesBASIC PURPOSE · Under the direction of a Department Director or designee, the Executive Assistant performs a variety of responsible, confidential, technical, and complex administrative duties to assure efficient operations of a City department or a large operations division. This ...
-
Civil Engineer
6 days ago
City of Lacey Lacey, United StatesCivil Engineer - Utilities · Print ) · Apply · ? · Civil Engineer - Utilities · Salary · $8, $10,535.13 Monthly · Location · Lacey, WA · Job Type · Full Time · Job Number · Department · Public Works · Division · Engineering Projects · Opening Date · 06/13/2024 · ...
-
Visitor Services Supervisor
2 weeks ago
The Hands On Childrens Museum Olympia, United StatesJob Type · Full-time · Description · About the Position: · This is a full-time position with a core schedule of Sunday - Thursday with the ability to flex to other days and times for Museum programs and events. As a member of the Visitor Services team, this front-facing custom ...
-
Visitor Services Supervisor
3 weeks ago
The Hands On Childrens Museum Olympia, United StatesJob Type Full-timeDescriptionAbout the Position:This is a full-time position with a core schedule of Sunday - Thursday with the ability to flex to other days and times for Museum programs and events. As a member of the Visitor Services team, this front-facing customer service sup ...
-
Front Desk Coordinator
3 weeks ago
Boys & Girls Clubs of Thurston County Olympia, United StatesTitle: Front Desk Coordinator · Location: Griffin Branch · Category: Part-time, Non-Exempt · Reports To: Branch Director · **** ** ** Pay Rate: $16.75/hr - $18.00/hr (if relevant experience, potential for moderate pay increase) · Schedule: Mondays-Fridays, 20 hours per week (2:00 ...
-
Griffin-Custodian-Substitute
3 weeks ago
Griffin School District Olympia, United StatesThe job of the Substitute Custodian performs maintenance or custodial tasks as assigned. · Duties and Responsibilities: · * Maintains a responsible relationship with students and fellow workers. Serves as a cooperative member of the custodial team avoiding language or actions tha ...
-
On Call Resident Coordinator
2 weeks ago
CCSWW Olympia, United StatesOverview · $21.53-$24.76 HR/DOE · Join our Team We offer an excellent benefits package3 weeks vacation * 12 days sick leave * 13 holidays* medical * dental* vision* life insurance * LTD * AD&D * pension * 403b * catastrophic & accident ins · Drexel House, a 86 unit low-income ho ...
-
Visitor Services Lead
4 weeks ago
Hands On Children's Museum Olympia, United States· As a member of the Visitor Services team, the Visitor Services Lead is a front-facing customer service position and is the first point of contact for Hands On Childrens Museum (HOCM) visitors. They are expected to promote an exceptional customer experience while selling ticket ...
-
Fiscal Analyst 1
4 weeks ago
Washington State Department of Retirement Systems Olympia, United StatesDo you enjoy working in a diverse and inclusive team environment that is dedicated to serving customers and ensuring they receive the best service possible? · Are you outgoing, able to problem solve, and adeptly able to manage a large volume of incoming and outgoing calls with p ...
-
Submarine Modernization Analyst
3 weeks ago
Serco Group Olympia, United StatesPosition Description · Serco supports the US Navy as a prime for their Team Submarine contract supporting the acquisition of submarines. The Team Submarine concept unifies once diverse submarine-related activities into a single submarine-centric organization with the goal of eli ...
-
Front Office Supervisor
3 weeks ago
SeaMar Community Health Centers Lacey, United StatesSea Mar Community Health Centers, a Federally Qualified Health Center (FQHC) founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultural services to diverse communities, specializing in service ...
Network Operator and Service Desk Supervisor - Olympia, United States - State of Washington
Description
IT Network Operator and Service Desk SupervisorIT Network & Telecom - Journey
Camp Murray, WA
This recruitment has been republished for an additional two weeks. Applicants that previously applied do not need to reapply.
The IT Network Operator and Service Desk Supervisor is part of the Network and Desktop Operations Unit, which consists of six staff and is responsible for customer support and general operational desktop, server, and connectivity systems of the Military Department's State Governmental Enterprise Network.
This position reports to the Network and Desktop Operations Supervisor and serves as the Network Operator / Service Desk Supervisor responsible for supervising two professional Information Technology (IT) staff members.
This is a civilian position and does not require military service affiliation.About the Washington Military Department
Protecting people is our passion.
At the Washington Military Department, we combine our unique talents to create safer communities and ensure our neighbors and loved ones can recover from whatever emergency might arise.
Our agency unites civilian employees with members of the Washington National Guard, creating a team that is deeply committed to public service.
We go home at night knowing that our day-to-day work supports activities that truly make a difference.Whether that's partnering with our communities to prepare for a disaster, leading an emergency response, hiring top-notch talent or supporting at-risk kids at our Washington Youth Academy - the Washington Military Department seeks to safeguard our way of life and those that call Washington home.
To learn more about the Washington Military Department, please visit:
In addition to job fulfillment, the Washington Military Department offers an excellent benefits package which includes exceptional health care coverage, a retirement savings plan, and job training opportunities.
Network/Telecommunications - Provides complex level network support that does not involve working directly with customers and requires advanced knowledge of networking principles.
Network Architect - Provides detailed technical network diagrams of network and communication infrastructure along with recommendations for modifications and improvements to management.
Firewall Management - Use advanced network monitoring software to identify network intrusion attempts and develops access control rules with the security team to prevent unauthorized access to the network.
Monitors performance of IT Service Desk staff/operations.
REQUIRED QUALIFICATIONS
Five years of professional information technology experience such as installing, configuring, and maintaining network infrastructure (e.g., firewalls, intrusion detection, intrusion prevention, VPN concentrators, routers, and switches).
DESIRED QUALIFICATIONS
Education:
Certifications:
Experience:
Compensation:
Wage/salary depends on qualifications or rules of promotion.
This position is classified as an IT Network / Telecom - Journey with the responsibility to supervisor professional level information technology staff.
Therefore, 5% supervisor premium pay is included in the salary amount listed in this posting.CONDITIONS OF EMPLOYMENT
Background Investigation:
Must successfully complete the appropriate background checks required for employment. Must be willing to sign releases of information and shall not have access to any investigative materials and files. The processing of background checks can take up to six months post-employment. Failure to successfully pass a background check may be cause for termination.
Union Shop Provision:
This position is covered by a union shop provision - Washington Federation of State Employees.
Driver's License:
Military Facility:
Willingness to work on a Military Controlled Access Installation.
Camp Murray uses the Defense Biometric Identification System (DBIDS) for entry to the installation. Must meet access requirements / background check which can be found in the Camp Murray Access Requirements Policy (Unified Policy No This includes possession of an Enhanced Driver's License, or other REAL ID Compliant Identification.
Work Hours:
A choice between a Tuesday through Friday (4/10 schedule): Monday through Thursday (4/10 schedule): or Monday through Friday (5/8 schedule).
Actual hours will start no earlier than 6:00 am and end no later than 6:00 pm and will include core business hours of 8:00 am to 4:00 pm.
Telework:
This position is eligible for telework.
The incumbent will work with their supervisor to identify an appropriate work schedule and balance between remote and in person work based on operational need and employee preference.
Reporting to the workstation for work activities or participating in-person meetings will be needed.Emergency Assignment:
Upon activation of the State Emergency Operations Center (SEOC) or Joint Field Office (JFO), incumbent may be required to work in an alternate location with rotating shifts, including weekends and evenings, in a highly stressful and fast-paced environment.
Travel:
Occasional statewide travel may be required up to 5%, to include overnight stays.
Application Process
Individuals interested in applying for this position should select the "Apply" button and submit the following:
For each reference include the following:
The information provided in your application must support your supplemental questionnaire responses.
Responses not supported in your application and those referring to "see resume" will disqualify you for consideration of employment from this recruitment.
This recruitment may be utilized to fill additional IT Network & Telecom - Journey vacancies for up to 60 days after recruitment closing date.
The Washington Military Department is an equal opportunity employer.
We value the importance of creating an environment in which all employees can feel respected, included, and empowered to bring unique ideas to the agency.
Our diversity and inclusion efforts include embracing different cultures, backgrounds and viewpoints while fostering growth and advancement in the workplace.
Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, disabled and Vietnam era veterans, as well as people of all sexual orientations and gender identities are encouraged to apply.
Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may contact the Recruitment Section of State Human Resources at:Email:
, Call: , or Telecommunications Device for the hearing impaired at
