Jobs
>
San Jose

    MAC Support Specialist - San Jose, United States - Tata Consultancy Services

    Tata Consultancy Services
    Tata Consultancy Services San Jose, United States

    1 week ago

    Tata Consultancy Services background
    Description
  • Setup and configuration of all MAC OS system
  • Support Macs, PCs, IOS devices, network equipment, and related peripherals
  • Receive, coordinate, and resolve all daily incidents and requests via the ticketing system, ensuring strong communication and resolution SLAs are met.
  • Assist in the new hire on-boarding and offboarding processes: equipment deploys, account creation, imaging, setup, training, equipment retrieval, account management, security protocols. Ensure processes are followed and coordinated with respective departments.
  • Coordinate and prioritize daily team workload and first level technical escalations
  • Follow up with users on incidents and requests, convey technical solutions and facilitate implementation of fixes for issues with training and documentation
  • Create and maintain documentation on Helpdesk policies, IT technical KB articles, user support, and technology training.
  • Manage all IT equipment and application inventory, licensing, and asset tracking
  • Imaging and reimaging of MAC's Laptops to latest OS Version
  • Diagnosing and Troubleshooting MAC related OS and Hardware problems
  • Strong ability to interact with Customers
  • Zero Touch IT – Self Device enablement through Windows Autopilot and JamF for Mac
  • Strong Troubleshooting of Mac Hardware or Software environments
  • Proactively monitors and reports performance and utilization of assigned technologies
  • Determines migration and upgrade impacts and diagnose/resolve complex technology/application errors
  • Technical Experience :
  • Strong communication skills, including the ability to be influential and persuasive with stakeholders.
  • 7 to 10 years of MAC specialist
  • Good analytical and presentation skills
  • ITIL V3 certified.
  • Professional Attributes :
  • Competent working in one or more environments highly integrated with an operating system (MAC). JAMF Certifications a plus
  • Willingness to work flexible hours when needed
  • Excellent customer interface skills
  • Good interpersonal communication skills
  • Understanding of customer satisfaction principles and practices
  • Ability to work under pressure
  • Strong communications skills, both written and oral
  • Nidek Inc

    Customer Support Specialist

    4 days ago

    Nidek Inc San Jose, United States

    **GENERAL ** · We are looking for a skilled Customer Support Specialist to join our customer service team. As a Customer Support Specialist, your expertise in customer service and order processing will be instrumental in delivering exceptional service and driving customer satisfa ...

  • Milpitas Christian School

    Accounting Support Specialist

    2 days ago

    Milpitas Christian School San Jose, United States

    ***: · The Accounting Support Specialist, under the direction of the Accountant, will be responsible for providing support to the Business Office. Their responsibilities include, but are not limited to, accounts receivable, financial recordkeeping and reporting, balancing, and sp ...

  • Geopaq Logic

    IT Tech Support Specialist

    4 days ago

    Geopaq Logic San Jose, United States

    **Job Title: IT Technician** · **Location: San Jose, CA 95134** · **Contract: 6+ Months** · **Timings: 9am - 6pm** · **Responsibility**: · - Installing and configuring hardware and software components to ensure usability. · - Rack and stacking Server, lifting up to 50lb weight. · ...

  • CEFCU

    Consumer Lending Support Specialist

    1 week ago

    CEFCU San Jose, United States

    Additional responsibilities include, but are not limited to: · - Responsible for the daily processing of ACH disbursement for the vendor partners in compliance with CEFCU policies and procedures. · - Interviews consumer loan applicants over the phone. · - Cross-sells additional p ...

  • IPG Photonics

    Electro-mechanical Support Specialist

    1 week ago

    IPG Photonics San Jose, United States

    Our mission is to develop innovative laser solutions to make the world a better place. To accomplish this mission, we are committed to attracting and retaining the best talent and an engaged, diverse, and thriving workforce that drives a sustainable future for our company and soc ...

  • Granite River Labs Inc

    Office Support Specialist

    6 days ago

    Granite River Labs Inc Santa Clara, United States

    Headquartered in Silicon Valley with almost 400 staff in 9 countries, GRL is the world leader in test services and automated test solutions for digital connectivity and charging technologies. We help engineers solve the toughest design and validation challenges. Since 2010, we ha ...

  • CEFCU

    Ca-consumer Lending Support Specialist

    2 days ago

    CEFCU San Jose, United States

    Are you ready to make the most of your talents and abilities, while helping others make the most of their finances? · - CEFCU member service team members are critical to the success of the credit union. They provide a professional, knowledgeable, and caring experience when member ...

  • Stevens Creek Hyundai

    Automotive Service Support/csi Specialist

    1 week ago

    Stevens Creek Hyundai Santa Clara, United States

    As a **Automotive Service Support/CSI Specialist**, you are responsible for ensuring a great customer experience for the guests through in-person and phone communications · **What you'll be working on**: · - Greet visitors, determine their needs, and contact the appropriate depar ...

  • Velocity Enterprises

    Support Specialist

    1 week ago

    Velocity Enterprises Los Gatos, United States

    Los Gatos, starting immediately For our team in "Technology and Support", we are looking for a support specialist (m/f/d) for technical customer support of our Lexware products at our location in Los Gatos (with remote option). WHAT YOU CAN EXPECT: You will solve challenging tech ...

  • PROLIM Corporation

    Product Support Specialist

    17 hours ago

    PROLIM Corporation Sunnyvale, United States

    NOTES: · - Consumer Electronics experience is required (mandatory). · Provide inputs to Customer Support's technical training, agent knowledge base, help center articles and videos, and known issues creation during new product launches and sustaining. · - Own technical support es ...

  • Penn State University

    IT Support Specialist

    3 days ago

    Penn State University University Park, United States

    **JOB DESCRIPTION AND POSITION REQUIREMENTS**: · **Level: Support** · **Shift: 3rd Shift (Monday - Friday 11PM - 7:30AM, Eastern Standard Time)** · **Salary: $42,000 - $46,000** · **Application Requirements: To be considered applicants must submit both resume and cover letter at ...

  • MIPS Technologies

    IT Support Specialist

    1 week ago

    MIPS Technologies San Jose, United States

    We are seeking an IT Support Specialist. The ideal candidate will have a proven ability to implement and maintain MIPS's computer systems and networks with a team of other IT support personnel. They will also provide technical support to employees and ensure that all hardware and ...

  • Mental Health Systems, Inc.

    Support Specialist

    1 day ago

    Mental Health Systems, Inc. San Jose, United States

    Job Description · Job DescriptionMHS is a non-profit organization whose mission is to improve people's lives and instill hope by providing cost-effective community-based mental health, drug and alcohol recovery, and housing services. We continually seek new and improved ways of s ...

  • Infinity Ventures

    IT Support Specialist

    1 week ago

    Infinity Ventures Atherton, United States

    About the Company · With a true passion for providing excellent IT services, we have been successfully implementing complex IT projects for our clients for over 20 years. Whether it's IT infrastructure, cloud services, or managed services, we are strategic and digitalization part ...

  • AVER INFORMATION INC

    Technical Support Specialist

    1 day ago

    AVER INFORMATION INC Fremont, United States

    **About AVer Information** · **Position Overview** · AVer is seeking an Audio/Video Technical Support Specialist in a Call Center environment that will be responsible for building and managing the people, process, infrastructure, and environment necessary to support a world-class ...

  • Nevro Corp.

    Sales Support Specialist

    1 week ago

    Nevro Corp. Redwood City, United States

    About Nevro: · Nevro (NYSE: NVRO) is a global medical device company headquartered in Redwood City, California. The company is focused on delivering comprehensive, life-changing solutions that continue to set the standard for enduring patient outcomes in chronic pain treatment. · ...

  • BrightBee LLC

    School Support Specialist

    17 hours ago

    BrightBee LLC East Palo Alto, United States

    **About Us**: · BrightBee is an educational technology startup revolutionizing how K-12 schools engage with paraprofessionals and classified staff. Our mission is to create a future where schools thrive, and workers have the support they need to prosper and grow. If you have expe ...

  • The Guitar Center

    Service Support Specialist

    1 week ago

    The Guitar Center San Jose, United States

    We are hiring for a new world We are the premier integrator, redefining client experiences through leading-edge technology, unrivaled service, and passionate people. We are focused on bringing the power of technology to create new experiences in the Support Specialist, Service Te ...

  • Telecare Corp.

    Peer Support Specialist

    1 week ago

    Telecare Corp. San Jose, United States

    We have over 300 Peer roles at Telecare. We value this lived experience and this is what we are trying to grow within the organization. We have a career ladder specific to our Peer Workforce. · Telecare's mission is to deliver excellent and effective behavioral health services th ...

  • Service Champions Heating & Air Conditioning

    Client Support Specialist

    1 week ago

    Service Champions Heating & Air Conditioning Pleasanton, United States

    Overview: · Service Champions is currently seeking a Client Support Specialist to join our Call Center Team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. Our call center agents receive high volume in ...