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    Customer Service Representative - Los Angeles, United States - Mouser

    Mouser
    Mouser Los Angeles, United States

    1 week ago

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    Description

    ** Position Description**

    **Customer Service Representative (France)** Location **BRIVE-LA-GAILLARDE FRANCE** Hours Needed **8:00am - 5:00PM** Requisition Number **13406** **We keep growingGrow with us**

    For the expansion of our Customer Service team in Brive-La-Gaillarde, we are in search of an engaged and competent person at the earliest possible date for the position of

    **Customer Service Representative (f/m/d)**

    **What to expect:**

    The Customer Service Representative is responsible for providing the highest level of service to customers by processing orders, quotes and assisting customers with catalog information, always maintaining and exhibiting Mouser values to each and every customer.

    Generates new and repeat business through customer service initiatives.

    Accurately processes customer transactions such as orders, quotes or returns with a strong focus on service excellence.

    Follows up with customers to ensure ongoing customer satisfaction and to resolve any customer concerns that may arise.

    Provides information regarding availability of in-stock and out-of-stock items.

    Provides customers with cross-selling and up-selling opportunities, and offers associated products and promotional items.

    Researches and expedites customer orders.

    Monitors and ensures delivery date and product quality to meet customer requirements; verifies customer orders are processed correctly.

    Confirms special handling orders are expedited.

    Fills requests for catalogs, information or samples.

    Supports local Customer Service teams, and provides support for other teams when needed.

    Other duties as assigned.

    **What we are looking for:**

    1-2 years experience in a customer service role, or equivalent combination of education and experience.

    Strong ability and desire to provide excellent customer service and to promote and maintain high standards of quality.

    Maintains a high level of commitment to achieve goals and has the desire and ability to deal directly with customers and represent Mouser Electronics.

    Professional verbal and written communication skills in French and English; another European language would be a plus.

    Proficient in MS Office; experience with other systems are a plus.

    Understands and able to correctly work with multiple currencies and other requirements with regard to processing international orders.

    Exhibits strong analytical skills, problem solving and negotiation skills, and analyzes the impact of decisions before execution.

    Demonstrates profound planning and organization skills and works very structured.

    Accountable and integer, energetic personality.

    Self-motivated and result-oriented and a good team worker (cross-cultural).

    Takes initiative to expand knowledge for position utilizing all available sources.

    **What we offer:**

    A good work place in an international, friendly environment

    Good development opportunities

    Permanent contract

    Competitive payment with good social benefits

    **This position is located at our France office:**

    Mouser Electronics

    Le Voltaire 1,

    Avenue Leo Lagrange

    19100 Brive-La-Gaillarde

    France

    If you are a highly motivated individual with desire to be part of Mouser Electronics and meet the challenges of our rapidly growing business needs, please apply online. For further information please refer to

    **#LI-SS1**

    Category: Sales/Customer Service

    Mouser Electronics endeavors to make its Career page accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Human Resources at or . This contact information is for accommodation requests only and cannot be used to apply for positions or to inquire about the status of applications.

    Mouser is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click . If you would like more information on your EEO rights under the law, please click .

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    Some positions posted may require use of information or access to hardware which is subject to the International Traffic In Arms Regulations (ITAR). Any applicant to these openings, must be a U.S. person within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. Green Card Holder), Political Asylee or Refugee.

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