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    Call Center Representative - Cincinnati, United States - Insight Global

    Insight Global
    Insight Global Cincinnati, United States

    2 weeks ago

    Insight Global background
    Human Resources
    Description

    An employer in the Cincinnati, OH area is seeking Call Center Representatives to join their team for a 6 month contract to hire position. These employees will be joining their Client First Center team and are responsible for engaging with customers through a variety of service channels, which may include incoming phone calls, email, social media and/or online chat. These employees are to represent First Financial Bank well by presenting a positive, professional image while meeting or exceeding customer expectations.

    Essential Functions/Responsibilities:

    Answer customer inquiries relating to bank products and services. Inquires may be received via telephone calls delivered through call routing technology or through digital channels such as email, social media, and online chat

    Recognize sales opportunities and refer clients to sales associates

    Remain current on products, services, policies, and procedures

    Resolve customer inquiries or issues with respect to any loan product offered by First Financial Bank

    Resolve customer issues through account research and utilization of support materials and resources

    Perform customer account transaction and maintenance activities accurately

    Strive for first contact resolution of customer inquiries, transactions, and problem resolution

    Escalate customer requests requiring additional knowledge or expertise as defined by department leadership

    Qualifications:

    1+ years of experience working in a professional office setting

    Extremely reliable and clear communication skills

    Comfortable being seated the majority of the day taking calls

    Shift:

    12-8pm or 11am-7pm

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