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    Call Center Representative - Cincinnati, United States - American Health Associates

    American Health Associates
    American Health Associates Cincinnati, United States

    1 week ago

    Default job background
    Description

    Job Type

    Full-time

    Description

    AMERICAN HEALTH ASSOCIATES, INC. is a premier clinical laboratory servicing over 4000 long-term care facilities. AHA is the fastest growing independent laboratory in the nation. By investing in technology and a skilled work force, we can offer a superior program focused on serving the long-term care industry.

    THE ROLE: CALL CENTER REPRESENTATIVE - TEAM LEAD

    RESPONSIBILITIES:

    •Provide exceptional customer service to nursing home staff, physician office staff, and patients always via phone;

    •Enter data into a specialized computer system;

    •Dispatch AHA's Mobile Phlebotomists and Couriers;

    •Track specimen collection and reporting;

    •Trouble shoot missing, incomplete, and incorrect orders;

    •Must have the ability to interact effectively and professionally with clients and coworkers always;

    •Exceptional Customer Service skills, a must.

    Requirements

    QUALIFICATIONS:

    • High School diploma
    • 1-year of customer service experience in healthcare, preferred.
    • Detail oriented with ability to multi-task daily.
    • Knowledge of lab test orders; solid understanding of the importance of critical results.
    • Excellent customer service and telephone etiquette skills required.
    • Effective verbal and written communications, especially listening skills.
    • 10-Key & Alpha Numeric Data Entry, 40 WPM speed and accuracy.
    • Advanced computer skills.
    • Ability to work independently, set priorities, and manage time effectively in a fast-paced work environment.
    • Ensure patient privacy, confidentiality, and HIPAA are upheld always.
    • "Team Player" mindset a must
    AHA's Client Services department is open 24/7/365; we look for candidates who are available to work the established schedules and rotating holidays.

    AHA IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER
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