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    Senior Customer Success Specialist - Boise, United States - Idaho State Job Bank

    Idaho State Job Bank
    Idaho State Job Bank Boise, United States

    1 week ago

    Idaho State Job Bank background
    Description
    Senior Customer Success Specialist at Concentrix in Boise, Idaho,

    United States Job Description Job Title:

    Senior Customer Success Specialist Job Description Imagine being able to partner with global technology leaders in a company that cares about YOU - your professional growth, your success, and your community.

    We are looking for a Senior Customer Success Specialist to join our team. Today.

    At Concentrix, we aim to find and grow exceptional people like you Imagine being able to partner with global technology leaders in a company that cares about your professional growth, your success, and your community.

    Our global staff have devoted their careers to ensuring every customer experience is exceptional. So naturally, we're committed to making Concentrix the best place to grow a career, too.


    You Have:
    + 4+ years of experience working in a customer service + Prior success in achievement of personal and team sales quota/goals + Experience in high-volume calling + Experience learning new technology and data + Process orientation and ability to follow call scripts + Problem solving skills + Excellent knowledge of MS Office programs + Experience working with or similar CRM + Experience or willingness to work from home

    You Will:
    + Manage high volume of customer contacts and communications through phone and email each day + Use contact search and productivity tools to verify contact information is accurate + Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion + Develop a level of product knowledge to speak intelligently to customers and address specific objections + Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems + Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, 'Voice of the Customer' + Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage + Work with teams and management to promote a positive customer experience Our Benefits and Perks + Various medical, dental, vision plan and life insurance programs + Retirement Planning tools including 401(k) savings with matching contributions and Health Savings Accounts + Paid time off, disability programs and paid parental leave. + Rewards and recognition programs + Wellness Incentive Program + Learning and Development Programs + Base Salary of $32,000 ($15.38 hourly) or more based on qu To view full details and how to apply, please login or create a Job Seeker account
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