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Santa Monica

    Patient Service Representative - Santa Monica, United States - InnovaCare Health

    InnovaCare Health
    InnovaCare Health Santa Monica, United States

    5 hours ago

    InnovaCare Health background
    Description


    LHH is actively searching for an enthusiastic and customer-focused individual to join a team as a Patient Representative in Santa Monica, CA.

    As the primary point of contact for both providers and members, you will play a pivotal role in ensuring a seamless and positive experience through inquiries, resolutions, and valuable assistance.

    Position Type: 100% Onsite


    Responsibilities:


    Provide exceptional assistance to providers and members through various channels, addressing inquiries related to eligibility, primary care physician selection, and claims with a commitment to prompt and courteous service.

    Skillfully manage inbound calls, directing them to the appropriate staff or department while responding to routine inquiries. Initiate outbound calls to schedule patient appointments after hospital admissions.
    Generate and distribute system-generated reports and letters, including explanation of benefits, acknowledgment letters, authorization letters, and customer service reports.
    Register patients accurately and proficiently by checking Insureds name, relationship, and policy number are correct.
    Complete and accurate Medicare screening questions answered on all Medicare patients.
    ID Insurance card and Physicians orders are scanned into Meditech.
    Collect copayments/deductibles


    Qualifications:

    Educational Background:
    High school diploma/GED is required.
    Minimum of 2 years in healthcare front office, customer-facing experience.
    Familiarity with health insurances and EMRs is highly desired.
    Onite Santa Monica, CA 90404
    3 month contract with possible extension

    If you're passionate about delivering great customer service, thrive in a fast-paced environment, and have a background in healthcare front office operations, we encourage you to apply and become an integral part of a dedicated team


    Pay Details:
    $22.00 to $24.50 per hour


    Search managed by:
    Joanna Calderon


    Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan.

    Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs.

    In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

    Equal Opportunity Employer/Veterans/Disabled

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to


    The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.

    #J-18808-Ljbffr
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