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    Workflow Coordinator, Office Services - Collegeville, United States - TAG

    TAG
    TAG Collegeville, United States

    1 week ago

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    Description

    Job duties

    (* denotes an "essential function")

    • *Coordinate workflow within the team, prioritizing jobs and delegating duties to associates.
    • Assist the team in completing large jobs i.e. large numbers of reprographics requests, or high volumes of incoming/ outgoing mail packages
    • *Ensure team provides outstanding service to client, while building strong customer relationships.
    • *Immediately escalate any operational problems or issues to Lead, Supervisor or Manager.
    • *Produce required reports on schedule.
    • *Provide job intake services as prescribed by manager.
    • *Read, interpret and understand all print request emails and forms.
    • *Communicate with manager and client on job or deadline issues.
    • *Direct Quality Assurance process to maintain efficient workflow and assure client satisfaction.
    • *Monitor work flow to ensure jobs are completed efficiently, accurately and within deadlines.
    • *Assess incoming requests selecting the best equipment and resources for successful completion, and load copiers with paper and toner as needed.
    • *Make sure that team is following standard operating procedures at all times.
    • *Train new employees on policies and procedures.
    • Handle sensitive and/or confidential documents and information.
    • Maintain all logs and reporting documentation as required.
    • Additional duties as required by client and manager, including but not limited to set-up conference rooms including audio/visual equipment, furniture configuration, fax and messenger services and food/beverages as needed; assist with reception coverage, including managing multiple phone lines and visitor check-in.
    • Must be able to lift up to 50 lbs. on a regular basis.
    Job qualifications
    • High school diploma or equivalent experience.
    • Minimum of three years office service office services experience preferably in a legal, banking or large corporate environment.
    • Experience directing workflow.
    • Skilled in the use of fax, mail, phone & and/or digital reprographics equipment.
    • Familiar with general fax, mail and reprographics procedures
    • Ability to handle sensitive and/or confidential documents and information.
    • Ability to make independent decisions and use problem-solving skills.
    • Capable of demonstrating exemplary work ethics and professionalism at all times.
    • Ability to work in a fast-paced team environment.
    • Attention to detail with emphasis on accuracy and quality.
    • Ability to prioritize work to balance multiple projects and deadlines.
    • Ability to cultivate and maintain effective working relationships with client, team members, manager and others through excellent verbal and written communication skills.
    • Exceptional customer service skills.
    • Intermediate computer skills required.
    • Must have good organizational skills.
    • Professional telephone demeanor.
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