Jobs
>
Chicago

    Technology Alignment Manager - Chicago, United States - Shartega IT, Inc.

    Shartega IT, Inc.
    Shartega IT, Inc. Chicago, United States

    1 week ago

    Default job background
    Description

    Job Description

    Job Description

    Job Description:

    The Technical Alignment Manager (TAM) is responsible for assessing and aligning technology for our customers. This includes developing and maintaining a deep technical knowledge of the client environment. Further, performing on-site alignment visits and technical alignment assessments are core functions of this role.

    Basic Functions:

    • Develop and maintain technical knowledge of the client environment.
    • Perform alignment visits at client site on a regular frequency
    • Perform technical alignment assessments for assigned clients both on-site and remotely
    • Perform regular proactive service as a technical lead.
    • Be responsible for upholding best practices and reporting recommendations to the vCIO.
    • Cut reactive issues by controlling the number of submitted service requests.
    • Identify technical risk and see technical issues firsthand.
    • Be eyes and ears for the vCIO by mastering the environment and making recommendations.
    • Communication with customers: Perform check-in/check-out meetings with technical point of contact when on-site and help navigate open service desk requests, ongoing projects, and recommendations by the Vcio
    • Meet with vCIO regularly to discuss client relationships, client health, and open issues
    • Complete scheduled reactive tickets as assigned while onsite during alignment visits
    • Follow-up with each delivery area after alignment visits and create tickets for any action items
    • Update client documentation as needed in IT documentation platform
    • Assist with new client onboarding

    Additional Duties and Responsibilities:

    • Improve customer service, perception, and satisfaction.
    • Ability to work in a team and communicate effectively.
    • Escalate service issues that cannot be completed within agreed service levels.
    • Maintain specific knowledge of the customer and how IT relates to their business strategy and goals.
    • Develop in-depth knowledge of the service catalog and how it relates to customer's needs.
    • Document internal processes and procedures related to duties and responsibilities.
    • Responsible for entering time and expenses in ConnectWise as they occur.
    • Work through a daily schedule in ConnectWise that has been established through the dispatch process.
    • Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University.
    • Enter all work as service tickets in ConnectWise.
    • Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry.

    Knowledge, Skills, and/or Abilities Required:

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
    • Diagnosis skills of technical issues.
    • Ability to multi-task and adapt to changes quickly.
    • Technical awareness: ability to match resources to technical issues appropriately.
    • Service awareness of all organization's key IT services for which support is being provided.
    • Understanding of support tools, techniques, and how technology is used to provide IT services.
    • Typing skills to ensure quick and accurate entry of service request details.
    • Self-motivated with the ability to work in a fast moving environment.

    Educational/Vocational/Previous Experience Recommendations:

    • BA/BS preferred but not required, preferably in computer science, or a related field.
    • 3-5 years of IT or related experience.
    • A+, Network+, Cisco, Microsoft, and other IT Certifications a plus

    Benefits:

    • Competitive salary based on experience and qualifications.
    • Premier health, vision, and dental benefits
    • 401K Retirement Plan
    • Mileage Reimbursement
    • Full on the job training & support.
    • Fun working environment and culture
    • Great opportunity for advancement
    Company DescriptionShartega IT is a leading managed IT provider in Chicago IL and surrounding areas. Our mission is to provide business with a Complete IT management and support solution, acting as a trusted partner to ensure IT works all the time every time for the company and protect its critical data and customers so they can focus on their core business.

    Company Description

    Shartega IT is a leading managed IT provider in Chicago IL and surrounding areas. Our mission is to provide business with a Complete IT management and support solution, acting as a trusted partner to ensure IT works all the time every time for the company and protect its critical data and customers so they can focus on their core business.
  • McDonald's Corporation

    Manager, Strategy and Alignment

    2 weeks ago

    McDonald's Corporation Chicago, United States

    **Company Description** · McDonald's is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ...

  • McDonald's Corporation

    Strategic Alignment Manager

    1 week ago

    McDonald's Corporation Chicago, United States

    **Company Description** · McDonald's is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. As the global leader in the food service industry, our legacy of innovation and hard work continues to ...

  • McDonald's Corporation

    Manager, Strategic Alignment and Communication

    1 week ago

    McDonald's Corporation Chicago, United States

    **Company Description** · McDonald's evolving Accelerating the Arches growth strategy puts our customers and people first and demonstrates our competitive advantages to strengthen our brand. We are recognized on lists like Fortune's Most Admired Companies and Fast Company's Most ...

  • Sonova AG

    Project Manager,Brand Alignment

    2 weeks ago

    Sonova AG Chicago, United States

    The Brand Alignment Project Manager will be responsible for organizing, managing, and planning projects including but not limited to remodeling nationwide clinics, Employee Value Proposition and employee structure, various marketing channels, and implementing a new customer exper ...

  • Sonova AG

    Project Manager,Brand Alignment

    1 week ago

    Sonova AG Chicago, United States

    The Brand Alignment Project Manager will be responsible for organizing, managing, and planning projects including but not limited to remodeling nationwide clinics, Employee Value Proposition and employee structure, various marketing channels, and implementing a new customer exper ...

  • McDonald's Global Technology

    Manager, Strategic Alignment and Communication

    4 weeks ago

    McDonald's Global Technology Chicago, United States Full time

    Job Description · Company Description: · McDonald's evolving Accelerating the Arches growth strategy puts our customers and people first and demonstrates our competitive advantages to strengthen our brand. We are recognized on lists like Fortune's Most Admired Companies and Fast ...

  • Bowman Williams

    Technology Alignment Manager

    1 week ago

    Bowman Williams Mokena, United States

    Technology Alignment Manager – MSP (Hands-On Experience) · Technology Alignment Manager – MSP (Hands-On Experience) · Technology Alignment Manager – MSP (Hands-On Experience) · We are a customer-oriented Managed Service Provider servicing the greater Chicago area. For over 20 y ...

  • Bank of America

    Cloud Security Product Manager

    5 days ago

    Bank of America Chicago, United States

    Come join an exciting team within Global Information Security (GIS). Cyber Security Technology (CST) is a globally distributed team responsible for cyber security innovation and architecture, engineering, solutions and capabilities development, cyber resiliency, access management ...

  • McDonald's Corporation

    Supervisor, Global Strategic Alignment

    6 days ago

    McDonald's Corporation Chicago, United States

    **Company Description** · McDonald's is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ...

  • bp

    Americas Cluster Ev Procurement Advisor

    1 day ago

    bp Chicago, United States

    Job summary · **Job Family Group**: · Procurement & Supply Chain Management Group · **Role Synopsis** · Bp has recently revised our Electric Vehicle (EV) ambition, now with more than 100k chargers across multiple countries by 2030 we are entering an exciting period of transition; ...

  • AbbVie

    Director, Procurement

    6 days ago

    AbbVie North Chicago, United States

    **Company Description** · Director, Procurement (Category Management, Indirect Goods and Services) · As a key member of the Procurement Leadership Team this role provides maximum value to the corporation through coordinated and strategic Enterprise-wide Category Management of Ind ...

  • Google

    Head of Procurement Business Operations,

    21 hours ago

    Google Chicago, United States

    **Minimum qualifications**: · - Bachelor's degree in Business Administration, Management, Finance, a related field, or equivalent practical experience. · - 10 years of experience in management consulting, operations, business strategy, or corporate advisory, or 8 years of experie ...

  • AbbVie

    Site Procurement Manager

    1 week ago

    AbbVie North Chicago, United States

    **Company Description** · P · The Procurement Manager (Manager) is responsible for managing the entire procurement process, from strategic sourcing to contracting, ensuring detailed execution aligned with category strategic vision. This role focuses on overseeing supplier selecti ...

  • Farmer's Fridge Careers

    Director of Manufacturing Operations

    1 day ago

    Farmer's Fridge Careers Chicago, United States

    Farmer's Fridge makes fruits and vegetables accessible and approachable for everyone. We offer a variety of fresh, healthy, ready-to-eat meals and snacks through our fresh food vending machines, wholesale partners, and our office pantry solution — providing chef-curated meals to ...

  • Press Ganey

    Advisor

    1 week ago

    Press Ganey Chicago, United States

    **Company Description** Press Ganey**, the leading Human Experience (HX) healthcare performance improvement company, offers an integrated suite of solutions that address safety, clinical excellence, patient experience and workforce engagement. The company works with more than 41, ...

  • Hartgrove Behavioral Health System

    Social Media Manager

    1 week ago

    Hartgrove Behavioral Health System Chicago, United States

    Responsibilities: · - Oversee all aspects of our social media platforms, including but not limited to Instagram, Twitter and Facebook. Regularly update profiles, respond to messages and comments, and engage with our audience to build a strong online presence. · - Develop compelli ...

  • AbbVie

    National Field Director, Gi Care/hcv

    1 week ago

    AbbVie North Chicago, United States

    **Company Description** · Purpose: · The US Field Medical Lead will establish the strategy and provide oversight and direction for GI Care and HCV therapeutic US Field Medical Team, including accountability for attainment of US medical and business objectives in these therapeutic ...

  • Experlogix

    Microsoft Alliance Director- Us

    1 week ago

    Experlogix Chicago, United States

    As a Microsoft Alliance Director, you will be responsible for developing and managing strategic relationships with Microsoft. You will work closely with internal teams to drive collaboration, innovation, and growth opportunities through the Microsoft ecosystem. This role requires ...

  • Aligned Modern Health

    Clinic Manager

    6 days ago

    Aligned Modern Health Chicago, United States

    We are looking for outstanding, personable, team and service-oriented people to join Aligned Modern Health as full-time **Clinic Managers **at various clinics in the city and suburbs of Chicago. **The role pays $37,000-42,000 per year (based on experience) **plus annual bonus pot ...

  • Hartgrove Behavioral Health System

    Social Media Administrator

    6 days ago

    Hartgrove Behavioral Health System Chicago, United States

    **Responsibilities**: · Hartgrove Behavioral Health System and Garfield Park Behavioral Hospital are seeking an experienced and talented Social Media Administrator to join our team. This position is responsible growing, managing, and maintaining our social media presence on vario ...