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    Integrated Operations - Denver, United States - CACI International Inc

    CACI International Inc
    CACI International Inc Denver, United States

    2 weeks ago

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    Full time
    Description

    Integrated Operations (IO) Bridge Analyst

    Company: The Integrated Operations (IO) Bridge Analyst plays a crucial role in providing on-site technical expertise to detect, monitor, and manage Enterprise services for the customer. As an analyst, you will be responsible for ensuring the timely exchange of situational awareness information, coordination with external service providers, customer impact assessments, and more.

    Position Responsibilities:

    • Maintains an Operations Bridge, collaborating with various teams
    • Provides Situational Awareness support to the Customer
    • Proactively monitors high-priority incidents impacting critical services
    • Supports Government by providing Situational Awareness of events
    • Conducts trend analysis and investigative tasks
    • Prepares daily network availability briefings and reports
    • Assists in planned maintenance coordination and corrective actions
    • Engages in process improvement activities
    • Tracks incidents and requests ensuring a quality customer experience
    • Documents resolutions and updates knowledge bases

    Required Qualifications:

    • Active TS/SCI Clearance with Polygraph
    • Current Security+ certification
    • Excellent written and verbal communications skills
    • Excellent customer service skills
    • Proficient in writing and drafting documents
    • Experience in IT services and network operations
    • Operational experience in supporting critical operations
    • Ability to provide on-call support during crisis situations
    • Minimum 5 years of experience in IT infrastructure maintenance

    Desired Qualifications:

    • Proficient in word processing and spreadsheets
    • Strong logic and analytical skills
    • Strong communication and interpersonal skills
    • Proven ability to multi-task and prioritize effectively
    • Basic knowledge of various IT systems and services
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