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    Fulfillment Associate, Document Management - Dallas, United States - Wolters Kluwer N.V.

    Wolters Kluwer N.V.
    Wolters Kluwer N.V. Dallas, United States

    1 week ago

    Wolters Kluwer N.V. background
    Description
    Fulfillment Associate, Document Management page is loaded

    Fulfillment Associate, Document Management

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    locations

    USA - Dallas, TX

    time type

    Full time

    posted on

    Posted Yesterday

    job requisition id

    R

    As the

    Fulfillment Associate


    for Wolters Kluwer's CT, you have primary responsibility for providing superior service by analyzing customers' requests, ensuring compliance and accuracy, resolving or escalating issues, following requests through to completion, and communicating progress to customers and internal teams.

    You will support the Service of Process (SOP) function by


    receiving (via personal service, certified, regular mail), processing, and scanning documents sent to the office in our capacity as registered agent.


    You will learn the comprehensive CT product line and jurisdictional rules and regulations; field incoming questions; review and fulfill incoming requests; assist process servers; contribute to customer satisfaction and organizational success; participate in process improvement initiatives; and represent Wolters Kluwer within the industry and territory.

    You will report to the Manager, Fulfillment and work from our local office in Dallas, TX. We offer a M-F schedule, full benefits, matching 401k, generous PTO, and a career opportunity.

    Basic Responsibilities:
    Fulfill orders for internal and external customers by scanning and processing documents.

    Assists Process Servers in the completion of service for CT's Registered Agent function.

    Research legal documents.

    Resolve or escalate issues.

    Follow requests through to completion.

    Communicate progress to customers and our teams.

    Navigate quickly between multiple processing systems and databases.

    Contribute to customer satisfaction and organizational success.

    Participate in process improvement programs, best practices, and occasional special projects.

    Process State and customer documents following established Standard Operating Procedures using proprietary and Microsoft suite applications.


    Qualifications:

    Education:
    High School diploma or equivalent. Prefer some college.


    Experience:
    1+ years customer service experience. Prefer experience in retail, hospitality, or office environment.

    Good typing skills (30 wpm.).

    #LI-Onsite

    Experience with ERP systems and databases preferred.


    Diversity Matters:
    Wolters Kluwer strives for an inclusive company culture in which we grow diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance.

    We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America's Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America's Best Employers for Women in 2021, 2020, 2019 and 2018.

    In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index.

    Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer.
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    Fulfillment Associate, Document Management

    locations

    USA - Dallas, TX

    time type

    Full time

    posted on

    Posted Yesterday
    Wolters Kluwer (


    AEX:
    WKL) is a leading global provider of information, software, and services for professionals.

    We serve customers in more than 180 countries, operating through four divisions:
    Health; Tax & Accounting; Governance, Risk & Compliance; and Legal & Regulatory.

    The Company is committed to helping professionals improve the way they do business and solve complex problems with confidence in an ever-changing world.

    The Power of Purpose


    Wolters Kluwer reported 2021 annual revenues of €4.8 billion, employs over 19,000 people worldwide and maintains operations in over 40 countries.

    The company is headquartered in Alphen aan den Rijn, the Netherlands. Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices.
    Wolters Kluwer and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer.

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected status.

    #J-18808-Ljbffr
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