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    Corporate- Central Services Administrator - San Diego, United States - MG Properties Group

    MG Properties Group
    MG Properties Group San Diego, United States

    2 weeks ago

    Default job background
    Description
    The Central Service Administrator (CSA) is responsible for assisting Community Managers across an assigned Portfolio.

    May be directly responsible for maintaining daily, weekly, and monthly reports, bookkeeping and accurate reporting of rents and deposits received.

    This position could require regular visits to its assigned properties or might be filled as a fully remote position. This decision is based on the portfolio assigned and business needs.


    Supervision Received:


    Success monitored by Community Manager/r's based on reliability, excellence in customer service, high level of work performance, use of good judgment, ability to handle difficult situations with professionalism, and skill at interacting from a remote location with residents, vendors, and staff in a consistently courteous and professional manner.

    Income Collection

    Maintains accurate resident records. Daily reviews all rents, deposits and application fees received by residents. Issues all late payment, eviction and returned check notices when necessary.

    Oversees all bank deposits of all receipts prior to bank close each day.

    Ensures all rents are collected when due and posted per policy and procedure manual. Reports all deposits in a timely matter.


    Completes the production of rent demand notices, monitors all evictions, utility cut-offs and landlord liens as required on delinquent rents and charges.

    Resident Relations

    Maintains positive customer service attitude.

    Reviews property violation reporting and completes resident notices for delivery.

    Inspects all related and necessary move-out documentation to complete security deposit dispositions.

    Marketing

    Must be knowledgeable of all phases of leasing and resident retention.

    Works with lease renewals each month, prepares for delivery all notices of rent increase.

    Answers and handles incoming phone calls and emails from prospective new residents, current residents, vendors, and suppliers.

    Maintains awareness of local market conditions and trends.

    Administrative

    Updates, organizes, and e-files all required reports daily.

    Review and process all lease, move-in and move-out paperwork.

    Process all security deposit move-out reports.

    Manage electronic service requests from residents, routing to maintenance and following up with resident upon completion of request.


    Additional Responsibilities:


    Conducts all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to multi-family housing.

    Performs other duties as assigned by the SVP/Central Service Manager.


    Knowledge, Experience, Educational Requirements:
    High school graduate and 1 plus year experience in on-site property management required.

    Assistant Manager experience on-site required.

    Ability to perform intermediate level mathematical calculations.

    Experience with computer programs including excel, word processing and CRM rental systems.

    Additional Skills, Abilities, and

    Characteristics Required:
    High reasoning ability.

    Able to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions and initiate appropriate courses of action.

    Strong verbal and written English communication skills. Must effectively convey ideas, images, and goals to a diverse group of personalities.

    Ability to plan, organize, and prioritize work.

    Highly organized with a strong ability to multi-task

    Punctual and reliable

    Working Conditions / Physical Requirements:
    Remote position within WA, OR, CA, CO, NV, or AZ

    Work performed primarily in an office setting. Daily walking and extended standing or sitting at the workstation. Moderate to low overtime required throughout the year.

    Compensation and Benefits

    $30-$32/hour DOE

    Company profit sharing

    Accrues 10 days Paid time off per year

    9 Paid Holidays and 2 Paid Personal Days per year

    Paid Sick Time

    401K with employer match

    Medical, Dental, Vision, Employee Assistance Program

    Life Insurance

    Flexible Spending Account, Dependent Care Spending Account

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