Customer Service Administrator - San Diego, United States - Hologic

Hologic

Verified Company

San Diego, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Here at Hologic, it is our purpose to enable healthier lives everywhere, every day. We are driven by our passion to become the global champion for women's health. We achieve this by fulfilling our promise to bring The Science of Sure to life.

Our Breast & Skeletal Health Service and Support team is looking for a skilled
Customer Service Administrator in
San Diego, CA.

Essential Duties & Responsibilities:

Fields incoming calls through our contact center. Inquiries include but are not limited to preventative maintenance, scheduling, service history, contracts, invoicing, order status, part availability, and pricing.
Dispatches field engineers for customerrequested service actions.
Reviews, updates, and closes service calls in Oracle / Salesforce.
Manages the part ordertodelivery process through accurate order entry and provides detailed/proactive communication to customers
Meets departmental and divisional goals and partners with team to identify opportunities to improve the customer experience
Processes required FDA paperwork from Field Engineers.
Process Returns/RMAs.
Resolves customer issues with care and urgency. Escalates when needed.
Work with team to participate in changes needed to transition into a crossdivisional business model.
Other duties as assigned

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the basic knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to remain composed and act professionally during highpressure situations.
Ability to cooperate with others and help coordinate work assignments with field engineers to achieve team goals.
Must be able to efficiently handle phones and use customeroriented telephone etiquette to get information.
Must speak clearly, be attentive, and actively listen to customer needs and record information accurately.
Excellent communication skills, both oral and written.
Ability to maintain well organized files and work area.
Flexibility and adaptability to changes based on business and customer needs.
Comfortable with data, reviewing, researching, and updating in the event it is inaccurate.
Perform work in a meticulous and thorough manner while paying close attention to detail and mínimal errors.
Intermediate or above level PC (including Microsoft Office) skills.

Education
High School Diploma

Experience
1-3 years of experience in Customer Service or Service Administration with a company in a consumer-oriented market.

Specialized Knowledge
Proficient with Microsoft Office (mainly Outlook, Excel, and Word) Oracle & Salesforce knowledge is desired (but not required).

The annualized base salary range for this role is $34,300 to $51,400 and is bonus eligible.

Final compensation packages will ultimately depend on factors including relevant experience, skillset, knowledge, geography, education, business needs and market demand.

Agency And Third Party Recruiter Notice
**_ Hologic, Inc. is proud to be an Equal Opportunity Employer inclusive of disability and veterans._