- Ensure exceptional customer service by setting a positive example and providing our guests with the best service, courtesy, and care by responding promptly to guest requests, concerns, and complaints to ensure overall satisfaction.
- Review and share guest comments and scorecard results with team members to celebrate achievements. Plan, organize and conduct departmental daily pre-shift and team member meetings monthly.
- Fosters strong working relationships within the Sales & Catering TEAM and, equally important, with other departments by communicating effectively, both verbally and in writing to provide clear direction, assigning and instructing team members in details of work. Attend and participate in hotel management meetings weekly/monthly. Share any relevant information with corresponding departments to ensure a successful outcome daily.
- Lead and manage the overall operation, services, and activities of the Sales & Catering Division.
The development and solicitation of business from all markets ensure the necessary advance bookings needed to meet the hotel's revenue goals.
Use an effective inspection program of the convention and meeting space, ensuring consistent compliance to Hotel policies and quality standards of service, focusing on optimizing revenue.o Solicit new and existing companies and organizations to rent guest rooms, conventions, and meeting space for exhibits, conferences, entertainment, and social events.
Accept incoming inquiries about the above stated.Visit said potential clients and deliver proposals, contracts, etc., to maintain relationships for future business.o Conduct site inspections with potential and existing clients, visiting guest rooms, meeting space and banquet facilities, and other hotel facilities to ensure satisfaction.o As time permits, supervise and attend the overall setup and implementation of sales/catering functions.
Communicate with relevant departments to ensure proper servicing of accounts. Perform walk-through of room setup and food and beverage displays, etc.Develop client menus and organize all other arrangements related to social and corporate events or VIP clients.o Actively participate in annual budget planning, goal setting, and implementation with GM or CDOS.
Formulate and make revisions to the yearly and monthly forecasts.Compile and direct the preparation of reports on the operation of the Sales Department to include, but not limited to, the annual and monthly forecast, marketing budget, lead management system, booking report, and sales meeting minutes.o Coordinate ongoing research of the travel industry; detect market trends and related information to develop new marketing strategies.
Make reasonable recommendations to improve potential from various markets.Initiate computerized annual Marketing Plan preparation and execute plans as outlined, critically examining and adjusting as necessary by current market conditions.
o Develop and conduct persuasive verb -
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Description
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or
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Houston, TX )
Spire SeaTac Management LLC
Director of Sales
in
Lynnwood ,
Washington
DescriptionThis role will provide outstanding Guest Services within our Sales & Catering TEAM, responsible for maintaining the overall sales function of the hotel.
Cultivate and inSPIRE team members to grow their potential with SPIRE, by providing leadership, the tools, and resources for their success as well as the opportunities they need to grow as an individual and excel in their hospitality career but do not forget, you are a team member too and we are here to support you.
Role and ResponsibilitiesA Director of Sales is primarily responsible for meeting and maintaining guest satisfaction by creating a remarkable and effortless experience from when the guest arrives at the convention or meeting space, providing a memorable and distinctive experience that will not be forgotten or mistaken.
Provide leadership and empowering the Hotel's TEAMS to strive for excellence and repeat business.
