- Minimum of six years of relevant industry (Networking or LIS/LIMS (IS/IT), Service Engineering, and/or Laboratory experience in Microbiology/Molecular Biology for a clinical hospital lab, or a LIS middleware provider) experience.
- Minimum of five years of customer facing experience.
- Minimum of one year of Technical Support Center experience.
- Laboratory experience in Molecular Biology or Microbiology preferred.
- Project management and change management experience preferred.Knowledge, Skills, and Abilities1.Demonstrate exceptional leadership skills, able to work independently, effectively multitask to meet deadlines and competing priorities in a fast-paced environment.2.Excellent written and oral communication skills.3.Excellent computer skills, including Microsoft Office Suite.4.Exhibit good interpersonal and diplomacy skills, excellent verbal, and written capabilities through previous experiences such as teaching, sales, or management.5.Exhibit sound decision-making ability, including problem resolution.6.Previous project management experience and/or contributing to process enhancement projects preferred.7.Strong analytic and problem-solving abilities, proficient at data analysis.8.Salesforce experience is preferred.
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Customer Service Representative
6 days ago
Phoenix Holdings LLC Salt Lake City, United StatesPhoenix Holdings, ubicada en Provo, Utah, está buscando activamente un Representante de Servicio al Cliente de tiempo completo o medio tiempo que tenga habilidades fenomenales de servicio al cliente para ayudar a nuestros increíbles clientes. 'Te gusta hacer conexiones con la gen ...
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Customer Service Representative
1 week ago
Phoenix Holdings LLC Salt Lake City, United StatesPhoenix Holdings, ubicada en Provo, Utah, est buscando activamente un Representante de Servicio al Cliente de tiempo completo o medio tiempo que tenga habilidades fenomenales de servicio al cliente para ayudar a nuestros increbles clientes. 'Te gusta hacer conexiones con la gente ...
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Horizon Ventures Lake City, United StatesAbout Lake City: · We are specialists in the field of wedding rings, engagement rings, and ring enhancers. Our owner-operated company has been growing continuously for the past few years. Our team now consists of over 100 employees and we have retail stores in 36 cities in the DA ...
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Customer Service
3 days ago
FASTSIGNS #340101 Salt Lake City, United StatesJob Description · Job Description · FASTSIGNS is hiring a talented Sales Assistant professional to join our team. If you're excited to be part of a winning team, FASTSIGNS of Murray is a great place to grow your career. · Responsibilities for Sales AssistantMaintain customer sati ...
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Customer Service
1 week ago
Dexian - DISYS Salt Lake City, United StatesCustomer Service - Series 7 · Salt Lake City, UT · 6 + Months · Shift Time: M-F 7 AM - 6 PM · 30 days of onsite training · 5 days on/ 5 days remote after training is complete · Job Summary: · Will be working with customers to address brokerage complaints · Top Skills: · ...
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Customer Service
6 days ago
Dexian Salt Lake City, United StatesCustomer Service - Series 7 · Salt Lake City, UT · 6 + Months · Shift Time: M-F 7 AM - 6 PM · 30 days of onsite training · 5 days on/ 5 days remote after training is complete · Job Summary: · Will be working with customers to address brokerage complaints · Top Skills: · Series 7 ...
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Customer Service at
2 days ago
Standard Restaurant Supply - Salt Lake City Salt Lake City, United StatesJob Description · Job DescriptionCustomer Service Job Description · Standard Restaurant Supply is the leading kitchen and restaurant supply chain in the mountain west. We provide restaurants, hospitals, schools, and any other business with their kitchen needs. From large equipmen ...
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Customer Service
1 week ago
Dexian - DISYS Salt Lake City, UT, United StatesCustomer Service - Series 7 · Salt Lake City, UT · 6 + Months · Shift Time: M-F 7 AM - 6 PM · 30 days of onsite training · 5 days on/ 5 days remote after training is complete · Job Summary: · Will be working with customers to address brokerage complaints · Top Skills: · S ...
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Customer Service
5 days ago
FASTSIGNS #340101 Salt Lake City, United StatesJob Description · Job DescriptionFast-growing visual communications company seeks Customer Service Representative person with interest in Project Coordination. · The successful candidate: · Serves as first point of contact for walk-ins, email, and telephone customers.Works with m ...
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Customer Service Specialist
2 weeks ago
Redwood Ventures Kearns, UT, United States FreelanceFor our client, an international company based in Munich, we are currently looking for a: · **Customer Service Specialist (m/f/d)** · **Your responsibilities:** · - Collaboration with internal and external contacts · - Receiving and processing service inquiries · - Telephone and ...
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Customer Service RepDispatcher
4 days ago
Big Brother's Home Services Salt Lake City, United StatesJob Description: Customer Service Rep/Dispatcher · We are currently seeking a highly motivated and energetic individual to join our team as a Customer Service Rep/Dispatcher. In this role, you will be responsible for providing exceptional customer service and effectively coordina ...
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Customer Service Representative
1 week ago
The Bowen Group Salt Lake City, United StatesI am passionate about helping others. · I have empathy. · I excel at communicating. · If this describes you, our Veterans need You · The Bowen Group has front-line customer service positions supporting the Veterans Experience Office at the U.S. Department of Veterans Affairs ...
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Customer Service Collector
1 week ago
City of Salt Lake City Utah Salt Lake City, United StatesMay rotate between specialties within the Customer Service and Billing divisions including field and clerical office work. Answers telephones and meets with customers to receive documents, process and resolve complaints. Proficient in utilizing the d Customer Service, Utilities, ...
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Customer Service Representative
1 week ago
PrincePerelson & Associates Salt Lake City, United StatesCustomer Service Representative · West Valley, UT · $16.00/hr. · Monday-Friday 8:00 am to 5:00 pm · Are you eager to elevate your career with a team that prioritizes your growth and values both customer satisfaction and employee happiness? As a member of our team, you'll have the ...
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Customer Service Specialist
1 week ago
PrincePerelson & Associates Salt Lake City, United StatesCustomer Service Representative · $20.00hr. to $21.00hr. · Shift between 8:00 am to 7:30 pm · Salt Lake City, Utah · We are one of the top-rated insurance companies in the US, with over a century of experience. We are renowned for our comprehensive coverage and unwavering commitm ...
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Customer Service Representative
1 week ago
Flow Control Group Company Salt Lake City, United StatesCustomer Service Representative · Murray, UT, USA Req #457 · Friday, January 26, 2024 · Company: TMMI · About Us · We are experienced with our products in many manufacturing verticals including packaging, food & beverage, oil & gas, discrete manufacturing as well as water ...
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Customer Service Associate
1 week ago
TEKsystems Salt Lake City, United States: · Contribute to the resolution of sensitive customer inquiries and complaints telephonically. Partner with management and other internal partners to resolve issues/complaints. Determine appropriate course of action and documenting all phone interactions as well as the outcome o ...
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Customer Service Representative
4 days ago
PrincePerelson & Associates Salt Lake City, United StatesCustomer Service Representative · Murray, UT · $17.00hr to $18.00hr · Mon- Fri 8:00 am to 5:00 pm · We are an established pioneer in cultural exchange as one of the original sponsoring agencies for the Au Pair Program. We specialize in childcare and have exclusively worked to mat ...
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Customer Service Representative
1 week ago
Kim Hinkle - State Farm Agent Salt Lake City, United StatesPosition Overview: · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and financ ...
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Customer Service Representative
6 days ago
UniFirst Salt Lake City, United StatesCustomer Service Representative - UniFirst · Location: · Salt Lake City, Utah · Job ID · 2400769 · UniFirst is seekingadedicatedCustomerServiceRepresentativeto join our team.Youwill bea key playerin deliveringoutstanding customer serviceas aliaison between customersand the compan ...
Sr Manager, Global Customer Service - Salt Lake City, United States - bioMerieux SA Career Site - MULTI-LINGUAL
Description
DescriptionPosition SummaryLead the Global Customer Service Organization (L2) team members and manage daily operations to provide technical support to subsidiaries and distributors. Coordinate efforts with the departmental leadership to provide world-class customer support, drive, and design process changes, implement process improvements and remove barriers to productivity. Assumes a leadership role in overseeing the support of the systems, software, and connectivity segments of the BIOFIRE range. Directly contribute to bioMerieux business development by leading operational initiatives related to customer satisfaction, sales increase, cost containment.Primary Duties1.Ensure second level support is available through adequate staffing and scheduling of the support staff.2.Monitor complaint escalations, agent productivity/service levels, and data through quality monitoring evaluations.3.Provide expert technical knowledge and collaborate with internal support teams to resolve difficult/complex situations related to systems, software and connectivity.4.Manage daily Global Customer Service Center operations – including people resources, tools, processes.5.Manage a team of Application Specialists, including Connected Systems Specialists.6.Provide performance feedback to direct reports through one-on-one sessions.7.Manage professional development and coach direct reports in alignment with department leadership.8.Ensure the training of team members meets department standards and work with senior team members to assess the quality of the training programs and tools.9.Monitor key performance indicators (KPIs) utilization and productivity and escalate concerns to department leadership for action. 10.Manage the training of subsidiaries and distributors with additional education and technical assistance as needed or as product enhancements are launched that require additional training or implementation.11.Initiate, lead, and monitor interdepartmental projects related to systems, software and connectivity as needed.12.Promote customer voice in the company projects.13.Provide extensive knowledge, techniques, and practices to conduct successful negotiations in cross departmental initiatives. Frequently influence others on conflicting objectives.14.Collaborate with internal teams to develop and maintain reports, dashboards and processes for the technical support staff and upper management to drive continual improvements.15.Identify needed improvements in current technical support processes and update needed changes to SOPs.16.Work with department leadership to control operating expenses within established budgets.Training and EducationBachelor's degree in biological sciences, engineering, or computer science/IS/IT required. Master's degree preferred.Experience
Sr Manager, Global Customer Service professionals in Salt Lake City
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Gregory Veron
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Elizabeth Craig
I bring energy and experience to move the needle forward on projects that benefit people’s lives and ...
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Sara Clark
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Danielle Romney
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Micah Sims
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