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Account Manager - Trenton, United States - Flight Centre Travel Group
Description
Trade Account Manager – United StatesAbout The Opportunity
Join our team as an accomplished Account Manager, focusing on expanding business partnerships with Flight Centre Travel Group and other prominent North America-based travel agents.
Elevate your career with and take charge of amplifying existing accounts by expanding into new destinations and passionately lead by example.
Seize this opportunityKey Responsibilities
Cultivate strong professional relationships with key partners to ensure high-quality service delivery and business growth.
Act as the main point of contact, overseeing partnerships at all levels and managing the partnership lifecycle.
Collaborate with internal teams (marketing, product, operations) to achieve successful outcomes for clients and foster business growth.
Identify and resolve roadblocks hindering business growth, negotiating, and implementing effective solutions.
Draft and update service level agreements for partners in coordination with Account Manager support.
Serve as the escalation point for client service delivery issues, coordinating with internal teams for resolution.
Conduct client meetings with a defined agenda and a clear vision for desired outcomes.
Develop a clear timeline for partnership growth and renegotiate agreements as needed.
Facilitate the onboarding process for new partners, ensuring a seamless experience.
Monitor account performance, report regularly to partners on commercial targets, and identify new sales opportunities.
Collaborate with internal teams to develop joint marketing campaigns and promote products/services to partners' customer base.
Lead the contracting process with internal teams for new and existing business, aligning teams toward client goals.
Maintain accurate records and opportunities in relevant systems (e.g., Salesforce, HubSpot).
About You
The Essentials
A Bachelor's degree in Business Administration, Hospitality, or a related field.
1 to 3 years of demonstrated success in sales and/or account management within the travel/hospitality industry.
Proven track record of growing accounts and achieving customer retention goals.
In-depth experience in the Asia/Americas region is preferred.
Excellent interpersonal and negotiation skills.
Ability to thrive in a fast-paced and dynamic work environment.
The attributes
Exceptional sales skills, capable of taking ownership of relationships.
Results-oriented, driven to witness the growth of assigned accounts.
Outstanding organizational skills, demonstrating flexibility and adaptability to implement change when necessary.
Excellent communication abilities, adept at engaging with a diverse range of individuals and cultures, including customers, suppliers, team members, and leaders.
Familiarity with Salesforce and/or HubSpot is advantageous.Capable of working under pressure, adept at managing multiple tasks, and willing to work outside regular office hours as needed.
Solution-focused, adept at swiftly turning problems into resolutions.Ability to work both independently and collaboratively within a team, supporting team members to achieve collective results.
Willingness to travel for business purposes, both domestically and internationally.
Personal alignment with Discova's company purpose and values.
About Us
Formed as a result of the merging of two leading DMCs - Buffalo Tours and Olympus Tours - Discova is a global destination management specialist.
They take care of tailor-made touring, leisure groups and transfers throughout Asia and the Americas (including Mexico, the Dominican Republic and Costa Rica).
Discova holds responsible travel at its core, working responsibly with customers, host communities and local business partners to offer the best value, highly rated tours with customer satisfaction as a hallmark of their service.
Discova's people are homegrown - 95% are locals, blending localised know-how with an understanding of what makes a Discova trip to their home country special.
being the best you can be in any situation
doing what you love whatever your role is
being valued for who you are and what you do
continuing to grow as the world changes
joining a family that creates a world of possibilities
To learn more about Discova click
Work Perks - What's in it for you: We are renowned internationally for having amazing perks and an even better culture.
Enjoy the freedom and flexibility of a hybrid work structure that combines both remote and in-person work.
Have fun:
At the heart of everything we do at Discova is a desire to have fun.
Reward & Recognition:
Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it
Use your smarts:
Our people use their quick thinking, expertise, and tenacity to always figure things out.
Love for travel:
We were founded by people who wanted to travel and want others to do the same. That passion is something you can't miss in our people or service.
Personal connections:
We are a big business founded on personal relationships
A career, not a job:
We offer genuine opportunities for people to grow and evolve
We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
Giving Back:
Proud Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising
Employee giving program
Office Environmental Program
1 Volunteer Day per Calendar Year
We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.
What you can expect If you are successful, you will find that working with Discova is more than just a job.
We offer an exciting career progression globally and a fantastic and supportive team culture, unique leave benefits and social events that are the envy of the industry.
Get in touch now and Discova a world of possibilities#J-18808-Ljbffr
