- To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- This position manages all department employees and is responsible for the performance management and hiring of the employees within that department.
- Travel is primarily local during the business day and evening, although some outofthearea and occasional overnight travel may be expected.
-
Services General Manager, Enterprise Account
3 days ago
PerkinElmer Trenton, United StatesWhen joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of ...
-
Account Manager
15 hours ago
Amanda Chen - State Farm Agent Yardley, United States**Position Overview**: · State Farm Insurance Agent located in Yardley, PA is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Amanda Chen - State Farm Agent, you will build and develop customer relationships within the communi ...
-
A Global Account Manager for the DACH region
1 week ago
Aurora Technologies Lamberton, United StatesCompany Overview: Join a leading player in the fintech industry as they expand their presence in the German market. Our client is a global provider of innovative expense management software, dedicated to revolutionizing how businesses handle corporate travel and expenses across E ...
-
Account Manager
1 week ago
RoadSafe Traffic Systems, Inc. Philadelphia, United States**Position Summary**: · The Account Manager is responsible for existing key customer accounts and development of new customers in a given territory. The Account Manager must build and maintain a strong relationship with the customer. They will be the lead point of contact for all ...
-
Account Manager
4 days ago
Concordance Healthcare Solutions, LLC Edison, United StatesAt** Concordance Healthcare Solutions**, we believe that each team member makes a difference in driving our purpose of positively impacting lives forward. Concordance is committed to our guiding principles of financial stewardship, accountability, forward thinking, aligned relati ...
-
Account Manager
5 days ago
G&B Amusements Warminster, United StatesG&B Amusements is a full-service Amusement Vending company with immediate openings in the Warminster area. · We are currently seeking Account Managers to service existing and new accounts in Warminster. · Primary job duties include: Warminster Route Management for retail establis ...
-
Account Manager
6 days ago
EmpireCovers Jenkintown, United States**Role Description**: As Account Manager, you will play a pivotal role in overseeing our operations across various online marketplaces and retail sales channels. This role reports to the Director of Marketing and is our direct link with both the marketplace and retail sales chann ...
-
Account Manager
15 hours ago
Clutch Group, Inc. Philadelphia, United States**Title**:Account Manager · **Location**:Philadelphia, PA · **Salary**:upto $120k · **Hybrid**:2 days · Clutch Creative is a rapidly growing staffing agency. We support our clients by identifying unreachable talent that helps their businesses grow. · We care, we're honest, and we ...
-
Account Manager
1 week ago
Eastern Lift Truck Co. Maple Shade, United StatesEastern Lift Truck Co. · Account Manager (Outside Sales) · Currently, we are seeking an Account Manager to support our Queenstown, MD branch location to support territories in Southern New Jersey, Northern Delaware, and Eastern Pennsylvania. We offer tremendous opportunity for gr ...
-
Account Manager
5 days ago
Intralox Philadelphia, United StatesIntralox, L.L.C. has an opening for an Account Manager on the Bakery & Snack team. As a member of this team, the qualified individual will be responsible for calling on accounts at the plant level and assist in the development and implementation of strategies for business develop ...
-
Account Manager
1 week ago
Jonathan Massari - State Farm Agent Maple Glen, United StatesPosition Overview · Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Account Manager - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversatio ...
-
Account Manager
3 days ago
Veolia Water Technologies & Solutions Trenton, United StatesAround the globe, we help cities and industries manage, optimize and make the most of their resources. We provide an array of solutions related to water, energy and materials to promote a cleaner more sustainable world for all of us. · The collective expertise and passion of our ...
-
Account Manager
1 week ago
Yash Technologies Trenton, United StatesYASH Technologies is a 25+ year-young company with a goal to quadruple our revenue in the next 4 years. The kind of energy typical in a start-up, mixed with a strong foundation is what you will get to see at YASH today. As they say, what got you this far is not enough to get you ...
-
Technical Account Manager
6 days ago
Bloomberg Princeton, United States**Our Team**: · The Third Party Index Team supports Bloomberg's suite of Indices to fulfill our clients' benchmarking and custom index needs. In addition to establishing and maintaining our strong relationships with Third Party Index data providers, out team is dedicated to devel ...
-
Account Manager
1 week ago
Iris Software Trenton, United StatesAbout IRIS Software Inc. · IRIS Software Inc. ) has a proven legacy of over 3 decades in helping our enterprise clients thrive with technology-enabled transformation across Banking, Financial Services, Insurance, Life Sciences, Healthcare, Professional Services, Manufacturing, Tr ...
-
Accounting Manager
1 week ago
Ciocca Chevrolet of Princeton Trenton, United StatesAccounting Manager - Careers At Ciocca Dealerships · Career Opportunities with Ciocca Dealerships · Be the difference. · Careers At Ciocca Dealerships · Current job opportunities are posted here as they become available. · Back To Openings · Accounting Manager · Dealership: ...
-
Account Manager
1 week ago
eTeam Trenton, United StatesWe're looking to expand our Account Management team with a talented manager to drive business & revenue results in some of our key client accounts by producing a well-managed, profitable, and growing book of business opportunities. · In this role, you will be client-facing & resp ...
-
Account Manager
2 weeks ago
Ashley Lane - State Farm Agent Cooper City, United States**Position Overview**: · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and fin ...
-
Accounting Manager
1 week ago
InvestCloud Trenton, United StatesAbout the Role · This role requires a deep understanding of GAAP, journal entries, financial processes, ERP systems, and payroll practices. The role oversees our general ledger and payroll operations. This leader will undertake all accounting transformation projects, provide ins ...
-
Accounting Manager
1 week ago
Henderson Harbour Group Trenton, United StatesSomerset County , · NJ · Permanent · Apr 11, 2024 · Compensation: $120,000 + Bonus · Our client, an international leader in technology in healthcare, is seeking a highly skilled · Accounting Manager · to join their New Jersey location financial team. This position will overs ...
Account Manager - Trenton, United States - ServiceMaster by Alliance
Description
Position Summary :
The Account Manager is responsible for managing the administrative side of the customer service department. They will support the part-time CSR reps and operations with problematic accounts. The manager will also support the production department to ensure the completion of jobs.
Essential Functions:
Customer Service -
Organize, review, and manage the daily activities of the Customer Service team to ensure optimum productivity and customer satisfaction.
Implement, manage, and maximize the use of customer service software, CleanTelligent.
Partner with the management team to align customer service department policies and systems with the company's objectives
Monitor CT to ensure work orders are closed expeditiously
Manage the workflow of orders and the assignment of customer service requests through Clean Telligent. (Partner with Regional Managers)
Provide feedback to the company regarding service failures or customer concerns
Act as a resource in resolving customer issues
Ensure a high level of customer service. Investigate (and correct) customer issues and complaints relating to quality. Develop relationships with customers as needed
Point person for issues that surface during the daytime (coordinate follow-up)
Perform internal audits to ensure compliance with quality control standards.
Visit top 20 customers no less than every 2 months
Sell add-on services to existing regular customers
Prepare and conduct customer surveys in addition to regular surveys, particularly on large accounts, with the goal of providing better service and selling additional services.
What can we do better? How can we be more helpful?Manage and update customer scores worksheet (4DX) daily
Production Support
Project division Dispatch; manage to schedule
Provide oversight to the production coordinator
Support and complete customer project proposals
Measure potential project jobs
Manage sales force CRM
Close out project work orders and submit them for billing weekly
Support the Production manager to ensure all details of jobs are listed on work orders and communicate to teams
Provide job costing for existing and new business
Qualifications
Responsible attitude toward work assignments
Friendly, courteous, professional attitude toward customers
Cheerful, optimistic, friendly attitude toward other employees
Demonstrate concern for excellence by the consistency of performance
Skills/Competencies
Communication proficiency
Customer/client focus
Decision making
Discretion
Flexibility
Leadership
Problem-solving/analysis
Results driven
Teamwork orientation
Technical capacity
Organizational skills
Time management
Collaboration
Performance management
Business acumen
Supervisory Responsibility
Education/Credentials
2 to 4-year college degree OR equivalent work experience
Minimum 7 years of related experience
Minimum 5 years of supervisory experience
Technical/Computer Skills
Proficiency in MS Word, Excel, PowerPoint, Outlook, and computer database management systems
Other Duties - These job responsibilities are not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.
Duties, responsibilities, and activities may change at any time with or without notice.This franchise is independently owned and operated by a ServiceMaster Clean franchisee.
Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee.
All inquiries about employment at this location should be made directly to the franchisee, and not to The ServiceMaster Company, LLC.
#J-18808-Ljbffr
