- $45,000 - $52,000 / year (based on experience)
- Bonus Opportunities ($5-15K)
- Full Insurance Benefits (Blue Cross Blue Shield)
- Paid Time Off
- 401K plan with 4% employer match
- Hybrid Work from Home (after 90 days)
- Company Paid Holidays
- Training and Development
- Hours (in office) 8:30am -5:00 pm M-F
- Follow up with insurance companies for approval confirmation.
- Follow up on jobs where paperwork turned into the office is not filled out correctly.
- Follow up on jobs turned into the office that are placed on hold/cancelled to get the jobs back on track.
- Process updates/Account Balance/ Closing calls
- Collect payments from customers
- Make 100+ outbound calls
- Properly document the file about any workmanship concerns for review
- Read Insurance estimates (summaries)
- Build rapport and trust with Homeowners (Under Promise and Over Deliver)
- Use our in-house CRM Buildfly
- Use Microsoft Excel and Microsoft Word
- Achieve daily and weekly goals
- Minimum 2-4 years experience in Customer Service preferred
- 2-3 years' experience in Account Management strongly preferred
- Basic computer skills, proficient in Microsoft Office Suite (Excel, Word, Outlook, etc.)
- Effective time management & prioritization skills
- Excellent communication & interpersonal skills
- Previous experience using CRM strongly preferred
- Quick learning, energetic, passionate, positive, and self-motivated individuals
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Customer Service Representative
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National University of Health Sciences Lombard, United States10:30AM - 7:00PM possible rotating Saturdays 7AM - 2PM · Business hours: 8-hour shifts M-F between 6:45AM and 7:00PM+ and Saturday 7:00 AM-2:00PM · Shifts are defined for each employee, but the ability to switch or cover when needed is a must. · Job Summary · The Clinic Administr ...
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Customer Service Representative
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Customer Service Representative - Downers Grove, United States - AmeriPro Roofing
Description
AmeriPro Roofing is Hiring Immediately for a Customer Service Representative to join our Account Management team This position is On-Site for the first 90 days at our Corporate Building in Downers Grove, IL. A Customer Service Representative will take ownership of an approved job turned in by a sales representative and make sure each homeowner understands the build process. You will assist with any paperwork needed to move the project forward, keep the homeowner informed of their material delivery dates, build time frames, and set payment schedules with each individual homeowner.
The ideal Customer Service Representative is familiar with account management, collections, customer friendly, organized, professional, and thrive in de-escalation.
Compensation And Benefits